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Click here or scroll down to respond to this candidateCandidate's Name
S U MMARYService-oriented management professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.E X P E R I E N C EGeneral ManagerBrown Chicken Brown Cow Hampton, VA February 2017 - Current Bar ManagerCatch n' Release Hampton, VA December 2015 - September 2017 Responsible for the day-to-day operations of the restaurant, ensuring its smooth, efficient, and profitable running.Maintained relationships with vendors to obtain the best pricing on supplies and materials.Established and maintained effective communication with staff members to ensure efficient operations.Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization. Resolved customer complaints quickly while maintaining high quality standards of service delivery.Created schedules and monitored payroll to remain within budget. Recruiting, hiring, training, and motivating staff, and keeping staffing levels stable. Ensuring compliance with licensing, hygiene, and health and safety legislation. Overseeing food quality, maintaining product quality, and ensuring a high speed of service.Greeting and serving guests, and creating positive relationships. Inventory and ordering of supplies.Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing. Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.Created promotional materials such as flyers or posters to advertise specials or upcoming events.Maintained accurate records of liquor inventory and purchases for budgeting purposes.Assisted in developing menus featuring seasonal ingredients from local suppliers. Assisted with planning special events such as wine tastings or cocktail parties. Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks. Resolved customer complaints regarding quality of food or beverage service in a timely manner.Ensured compliance with local health codes regarding food storage temperatures S K I L L SCustomer RetentionCustomer RelationshipManagementBusiness AdministrationLoss PreventionService Quality ImprovementQuality ManagementInventory ControlInterpersonal SkillsOperations OversightVendor SourcingSalesStaff SupervisionAdvertising and marketingMotivationLabor Cost ControlsProduct costingRelationship BuildingEmployee SchedulingVerbal and written communicationOperations Start-UpVendor PartnershipsNegotiation SkillsStaff Training and DevelopmentAdministrative SkillsProfit GenerationStaff MotivationCross-functional teammanagementHuman Resources LeadershipSupervision and trainingC O N T A C TPHONE NUMBER AVAILABLEEMAIL AVAILABLEHampton, VA 23669E D U C A T I O N A N DT R A I N I N GAssociate of Applied ScienceParalegal StudiesTidewater Tech, Norfolk, VAJune 2009or alcohol serving guidelines.Negotiated purchase agreements with vendors to obtain best pricing on supplies. Developed drink recipes and menus to meet customer preferences while optimizing profitability. |
