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Click here or scroll down to respond to this candidateSWCandidate's Name
Professional SummaryVersatile Administrative professional well-versed in healthcare practices, operational efficiency, cost reduction and analyzing large data. Also 4 years of Mental Health Consulting experience as well as Strategic Sourcing. I'm a excellent problem-solver and clear communicator with a positive and upbeat personality.Work HistoryCleveland Clinic - Admin // Senior Surgical Coordinator Ohio03/2022 - CurrentWoodForest National Bank - Universal Retail Banker Assumes responsibility for all activities related to the successful completion of all scheduled and unscheduled pediatric and/or adult surgery and/or procedure patient admissions/appointmentsEnsures accuracy of system-wide master patient index through validation and capture of patient demographic dataValidates and captures primary, secondary and tertiary insurance coverage to ensure accurate billingIdentifies patients in need of financial counseling to ensure appropriate payment of servicesIdentifies services out of insurance plan or requiring referrals; may inform patient of courses of actionTriage appointments based on diagnosis, patient preferences and physician specialty along with managing providers 30+ phone calls and emails a day.Responsible for maximizing a department's allocated spaces by scheduling all procedures/surgeriesEnsures accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.)Enters all updates, correction and changes to scheduled procedures/surgeries Maintains provider schedules for designated unit Coordinates multiple physician schedulesServes as liaison with admitting office regarding hospital reservations, update admission information and cancels reservationsEMAIL AVAILABLEPHONE NUMBER AVAILABLECleveland, Oh 44122Bold ProfileSkills Patient coordination Insurance Verification Facility coordinating Data entry proficiency Family Support Client Engagement Service Coordination HIPAA Compliance Educating patients Following up with patients Motivational Interviewing Behavioral ManagementEducation05/2011University Of ToledoToledo, OHAssociates Degree In Fine Arts // English:English and CommunicationThesis: Final thesisOhio // Georgia03/2019 - 03/2022Cleveland Clinic - Medical AssistantOhio01/2017 - 12/2019Sneaker Villa - Third Key HolderOhio City08/2013 - 07/2017E & K Mini Mart - Store ManagerOhio05/2007 - 07/2013Recruit, train, retain and motivate over 30 staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the regionExhibit operational excellence through diligent adherence to policies and proceduresPractice branch security procedures and protect customer confidentiality and privacyPerform branch servicing duties such as paying and receiving, cash and vault balancingAudits, streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 35%Standard patient vitals, including blood pressure, blood sugar and heart rate, verifies patient information by interviewing patient; recording medical history; confirming purpose of visitDocumented patient intake and dietary requirements and assisted with feedingPromoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercisingExamined and addressed lacerations, contusions and other physical symptoms in need of further attentionDocumented information in patient charts and communicated status updates to interdisciplinary care teamManaged approximately 30incoming calls, emails and faxes per day from patients, family, doctors and staff. Working in collaboration with the management team Updated departmental standard operating procedures and database to accurately reflect current practicesHandling operational procedures, assisting cashiers, providing customer service, supervising and training staffCoordinated, scheduled and executed in-depth data entry projects for the companyReview time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies Managed the inventory line that consisted of 25 or more calls a day. Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programsInventoried stock and placed new orders to keep supplies within optimal levels for expected demandsDeveloped training and mentoring procedures to keep team member performance strong and optimized for store needs Sourcing through 4-12 vendors for cost reduction |
