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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Huron CircleCouncil Bluffs, IA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryExperienced Computer Technician with proven history of implementing, maintaining, and troubleshooting IT SystemsMultiple years of experience with Active DirectoryProvide quality support for desktops, laptop PC s, Server Systems, Mainframes, and Portable DevicesHighly experienced in troubleshooting Windows XP 11 PRO Operating SystemsExperienced in installation and maintenance of printers, office copier/fax machines, and other peripheralsConfident in making difficult decisions in stressful situationsExcellent team-player and self-supervised performerTechnical SummaryMainframesHoneywell H-6000, IBM SYS36, SYS38, A/S 400SoftwareMS Office 365, Most E-mail applications, Office communicator, Active Directory, PDQ, Remote Commander, RDP, MDT, Endpoint, JAVA, Adobe, Lotus, ServerMagic, BorderManager, most imaging software, most diagnosing software, VB 6, VISIO, TRACK-IT, iNav, ICOMS, Remedy TicketingPC O/SDOS 3.x 6.x, Windows 3.11 Windows 10Server EnvironmentsNovell 3.x - 6, Windows Server 2003, 2008 (R2)Network ProtocolsTCP/IP, IPv4, IPv6, RTPS, SSH, FTP, SMPT, HTTP, HTTPs, SFTP, SSL, TLS, POP, E6, NTP, PPP, NNTP, IMAP.PrintersStand-alone to MFP Network, Dot Matrix to LaserCISCO Phone SystemsProgramming and various handsets / headsets, PBXProfessional ExperienceDigital Traffic Systems, Lumin8, Econolite, Omaha, NE October 2017 February 2023Iowa Department of TransportationSenior Field TechnicianInstall, setup, configure, diagnose, and maintain all ITS equipment for western IowaTrain new employeesKeep inventory up to dateSelf-Employed, Council Bluffs, IA November 2016 October 2017Set up new systems (Network and Stand-Alone)Troubleshoot, diagnose, and resolve issuesTransfer data from old systems to newCyber securityData RecoveryTraining & SupportCargill, Blair, NEIT Service Depot Engineer (Contract) September 2016 November 2016Perform basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC s, desktops and laptops.Perform Install/Move/Add or Change (IMAC) activities.Perform Imaging with tools like Ghost, SCCM, etc.Display outstanding technical and professional services skills at all times.Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.Proactively communicate with the end-user and service desk personnel as needed.Understand and follow all documented service operations policies and procedures.Other duties or certifications assigned to meet business needs.Cox Communications, Omaha, NETechnical Support Representative December 2015 January 2016Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.Aetna Inc., Omaha, NETechnical Systems Analyst (Contract) January 2015 February 2015Support all users in Omaha and across the U.S when neededTroubleshoot, Install, and configure hardware / softwareLog and return equipmentOrder new equipmentHelp with lease replacementsMaintain system backupsNational Indemnity Company, Omaha, NEPC TECH/Helpdesk (Contract) November 2013 July 2014Upgraded all old computers to new Dell systems.Migrated XP users to W7 and Office 2013.Served as Tech Support and Help Desk.Charged with any high profile installs and troubleshootingWindows Server maintenancePittsburgh Paint and Glass, Strongsville, OHInformation Management Specialist April 2008 August 2012Installed and maintained Paint Manager Software / hardware for dealerships and auto body shops in ten states.Troubleshoot and update Paint Manager Computers when needed.Debug and test new versions of Paint Manager and report back to programmers of results.Setup, maintain and troubleshoot Paint Manager Networks (LAN and WAN).Migrate Windows XP users to Windows 7.Customer Service contact via phone, in-person or by e-mail.Train employees and give seminars on the use and benefits of Paint Manager.TEK Systems, Omaha, NE(TEK Systems Consultant) January 2003 May 2008Union Pacific RailroadDecommissioned old IT infrastructure in new building.Dispersed old equipment to new building as assigned.Cabled equipment in Data Center as designated.Installed new drops on PBX system as designated.Maintained battery backup and generators for Data Center.Alegent Health SystemsMapped location of all peripherals all locations.Used Magic ticketing software and handled over the phone and in person Technical support ranging from general desktop and laptop issues, Active directory accounts to node setups.Re-imaged systems and maintained equipment inventory.Served as fill-in campus IT supervisor.ConAgraMigrated all executive files and settings from old laptops to new systems.Omaha Public LibraryReplaced all antiquated systems with new systems at all locations and tested.Carlson Hospitality WorldwideEquipment inventory.Sweet & Associates, Omaha, NENetwork Administrator March 1999 December 2002Served as Network Administrator maintaining and updating Novell network.Setup and maintained user accounts.Maintained GroupWise e-mail accounts.Used Bordermanager and Server Magic to maintain network and run software pushes.Used Arcserve to run 3 sets of full backups on entire system.Tested entire system for any problems that might occur with Y2K.Helped with some data input during tax season.Old Towne Computers, Bellevue, NESystems Technician August 1996 February 1999Build and configure new computer systems per customer specifications.Diagnose and / or repair customer PC s and other peripherals.Setup LAN and WAN systems per customer requirements.Served as Help Desk.Western Security Bank, Omaha, NEComputer Operations Supervisor / System Analyst March 1989 July 1996Supervised 4 computer operators.Monitored System 36 / 38 / AS400 for error messages, data flow issues, printed reports reviewed nightly updates for errors.Setup and maintained user accounts.Wrote programs and custom menus using RPG III to simplify daily operations.Wrote program using Symantec Q&A to streamline Dealer Rebate offer for loan department.Pushed for setting up LAN and WAN system.Spear-headed conversion to the Sharp BE-6500 teller terminals.Set up point to point data transfers from Omaha to Scottsdale.Wrote policy and procedural manuals for IT dept.Conducted one-on-one training and classes on in-house software.Repaired failing computer equipment to save annual cost for warranties.Received employee of the month 89.Received employee of the year 89.Utell International LTD. UK, Omaha, NEPaytell Supervisor October 1985 February 1989Supervised 5-10 employees in A/P and A/R.Handled daily balancing of A/R and A/P for 7 different countriesHandled customer (properties and public) questions, complaints and refunds.Served as liaison between Hotels and customer.Served as Customer Service Supervisor as needed.EducationHewlett Packard Enterprise58 Certificates of Completion February 2017Aruba 2930F Switch Series NPI Training01079472500.00HPE StoreEasy 1650 Expanded Introduction01067581Active Health System Training01069782ADM Concepts, Level 10001077122Aruba 2930F Switch Series NPI Training01079472Aruba Networking Fundamentals - Wired Access01080655ATM16 - Securing BYOD with Adaptive Trust Methodology (Reference: ATM16 -An Adaptive Methodology For Securing BYOD - IoT)01075996Connected Products presented by Dayna Schmitt01080575DNS Malware Analytics (DMA) Technical Overview, Level 32001084339EG Channel Partner Rules of Engagement01065165Wireless Fundamentals -10- Enhancing and Assessing WLAN Performance01046765ETSS Demo 11 WANIPSecIRF Fallover Demo01060230HIPAA Compliance at HP - An Overview for HP Channel Partners00926254How to Use CS10 Series - Storage For Partners01085699How to Use CS10 Series Networking for Partners01085958HP 1-8 G2 Autoloader and MSL Encryption Kit WBT00719897HP 4110 and 4120 IP Phone Technical NPI Training00426189HP Compliance Training EMEA - Channel Efficiency and Compliance (CECP)00111920HP ConvergedSystem 200-HC StoreVirtual System00959339HP Flex-Bundles for SMB BI with Microsoft SQL Server 2014 (WBT, 8 minutes)00954984HP Networking Fundamentals Video Series - Intelligent Resilient Framework(IRF), Rev. 15.1100983383HP Networking Fundamentals Video Series - IP Subnetting, Rev. 13.3100764933HP Networking Fundamentals Video Series - Spanning Tree, Rev. 13.3100764948HP Networking Fundamentals Video Series - IP Addressing, Rev. 13.3100766100HP Networking Fundamentals Video Series - TCP/UDP, Rev. 13.3100765415HP Networking Fundamentals Video Series - VLANs, Rev. 13.3100764953HP Security Voltage - Use Case 1 - PCI Compliance01047727HP Security Voltage - Use Case 2 - Data De-Identification01047726HP Service Manager for SRA r4.0 - Introduction to HP Service Manager01085139HP StoreEver VLS Troubleshooting00941595HPE 3PAR Recovery Manager for Vmware - RMV - Recording01083823HPE 3PAR StoreServ 8000 Services and Support01054427HPE OpenSDN SD-VPN Application Pack for Partners01089629HPE OST plug-in for Veritas NetBackup WBT00820323HPE StoreOnce Foundation WBT00821227HPE Synergy01080573HPN Provision Software version K.15.16 Technical Training00934659IceWall_Basic installation and configuration on Linux-Partners01065018IT Operations Compliance (ITOC) 1.2 - Technical Overview - Level 32001092836Lifecycle Event Services01080502MSR958 and Dual 4G LTE MSR954 Series Routers NPI01079330New Competitive Messaging to Defend & Recapture01080600Persistent Memory and Easy Connect01080570ProLiant ML and DL Server Technologies01060870ProLiant Server Tools and Troubleshooting00305526Recovery Manager Central plug-in for VMware - RMC-V - WBT01089942Securing BYOD & IoT + Overview of Partner Compensation Tool01089883Servicing HPE Routers01088539SiteScope 11.10 - VMware Monitoring00308764SQL Server for mission critical workloads - October 201601085135TekTalk - HPE RA for Implementing Disaster Recovery for Microsoft SQL Server on HPE01074510Gateway Electronics May 1991Novell Network AdministrationUniversity of Omaha May 1985Computer ScienceBellevue College May 1983Business Administration |
