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Title Customer Service Shift Manager Hospitality
Target Location US-IN-Muncie
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
I am 39 years old with 20 years experience in hospitality, customer service, restaurant, and cleaning fields. I am self-motivated and available to start a new career asap! Gaston, IN 47342EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am an honest, hardworking, and dependable person with great work ethic and the ability to learn quickly, work in a team environment, as well as individually, be a leader and/or provide leadership to others, have a positive attitude and energetic personality, along with amazing customer service and hospitality skills.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceShift ManagerSbarro - Muncie, INAugust 2022 to December 2022My position was shift manager. I was responsible for cash handling, paperwork, managing crew members to ensure great customer satisfaction throughout hours of operation, and assisting in the hiring process of new employees as well as training new employees. ServerSteak N Shake - Muncie, INJanuary 2020 to March 2020I provide outstanding customer service and hospitality to guests of restaurant throughout their entire dining experience.ServerSunshine Caf - Muncie, INJune 2018 to March 2019Served guests of restaurant food and beverages while providing outstanding customer service. Lead Server/ManagerSmall Town Pizza & Sub - Franklin, INMay 2016 to June 2018Served guests of restaurant food and beverages while providing amazing customer service, trained new employees in front of restaurant, managed a crew of employees to ensure an amazing experience to each and every guest, ran POS cash register and restaurant reports, and open/closed restaurant. ServerTom's Pancake House - Franklin, INJune 2016 to January 2018Provided excellent customer service to restaurant guests while serving food and beverages, ran POS cash register, and opened restaurant.Head HousekeeperSuper 8/Relax Inn - Franklin, INJune 1999 to February 2013Cleaned hotel, hotel rooms, and laundry, trained new employees in housekeeping, and provided outstanding hospitality service to guests of hotel by ensuring clean rooms, a relaxing atmosphere, a comfortable environment, and a positive attitude.EducationNone yet in NursingIvy Tech Community College - Franklin, INAugust 2010 to January 2012High school or equivalent with Honors in Education Stratford Career Institute - Franklin, INAugust 2008 to May 2010Some collegeSkills Customer Service Skills (10+ years) Hospitality (10+ years) Cooking (5 years) Management (2 years) Cash Handling (10+ years) Cash Register (10+ years) Sales (10+ years) Customer Satisfaction (10+ years) Trainer (10+ years) POS (10+ years) Customer Service Training Server fast learner Organizational Skills Commercial Cleaning Laundry Restaurant Experience Food Safety Cleaning Experience Leadership Food Service Restaurant Management Communication skills Shift Management Bartending Catering Busser Kitchen Experience Upselling Aloha POS Time management Culinary experienceCertifications and LicensesFood Handler CertificationBartender LicenseAssessmentsFood Safety  Highly ProficientApril 2019Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly ProficientFood Service: Customer Situations  Highly Proficient February 2020Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Highly ProficientMemorization & Recall  Highly ProficientFebruary 2020Committing product or merchandise information to memory and recalling it at a later time. Full results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationReady to start work asap.

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