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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEMobile:PHONE NUMBER AVAILABLEStreet Address -B Mangowood DriveSouth Chesterfield, VA Street Address
WORK HISTORYNight Auditor May 2018 - PresentCountry Inn and Suites, Richmond VaAs a night auditor I evaluate, review and process billing inquiries and balance them against the daily customer ledger. I make adjustments by issuing discounts or refunds as directed by management. I compile data in profit and loss reports (weekly), chargeback reports (monthly), end of the day report to include daily revenue, rooms sold and expenses. I balance the cash register daily and prepare bank deposits. I also conduct weekly inventory reports and order necessary items for the breakfast and food service area. I order, record, and track all office and housekeeping supplies and update the expense report weekly and submit it to management. Monthly I complete inventory and replacement needs for all rooms and order items or assign duties to others for repairs as needed. I keep a log of all vendors and send reports to management monthly. I conduct weekly research into similar business prices to stay competitive within markets of service. I created and currently use a spreadsheet to track the rise and decline of prices and occupancy. I ensure customers receive excellent staff interaction and that all amenities as listed are available for use. I respond to customer complaints by email, text or by phone and compensate them in accordance with management protocols and procedures. I promote the brand by offering our reward program to every customer. I process payroll for all hourly employees and report the data to our payroll specialist. In addition to my duties and responsibilities as night audit I am trained to perform all duties within the company on all shifts to include: checking customers in and out, preparing and serving breakfast, housekeeping and laundry.Office Assistant May 2017 - June 2018Mabrys Garage and Towing, Mabrys Trucking, Petersburg, VA I was an office assistant to 3 businesses operating as one unit. For Mabrys Towing I would receive calls, fax or towbook requests for towing services. I would dispatch the tow out to a driver and bill for the tow once it was completed. The company was certified to take state police calls and I would dispatch those calls and create invoices. I kept a log of tows and billing and reported it to the manager weekly. I kept a detailed log of repairs and recertifications for all tow trucks. I kept a daily inventory of vehicles in the storage lot and complete mechanic and storage liens and submitted them in accordance with Virginia State Police and Department of Motor Vehicle regulations. I met with owners of vehicle and/or insurance companies to process claims following an accident that resulted in a tow. I prepared invoices for owners/insurance companies if they were to retrieve their vehicle. I was a dispatcher for Mabrys Trucking. My duties and responsibilities included finding loads for drivers and dispatching the details of the load. I processed the bill of lading after each delivery for payment. I entered all deliveries on a spreadsheet to include destination, load pay, miles and driver pay. Drivers turned in vehicle inspection and drivers log daily and they were filed and recorded on a weekly report also used for payroll purposes. I supervised inspections of the vehicles before leaving the building to ensure they were in compliance with Department of Transportation regulations. At Mabrys Garage I completed intake forms for those needing repairs for their vehicles. I corresponded with the customers to discuss the necessary repairs and pricing. I processed payments for services. I completed daily reports of all payments received and completed deposits as directed by management. I ordered supplies for the business and to complete vehicle repairs. I interacted with several vendors, paid invoices, and ordered supplies based on inventory needed.Human Resource Manager December 2015 -December 2016 Visions Family Services, Petersburg, VAAs Human Resource Manager I was responsible for overseeing 80 to 100 personnel files and keeping the contents confident and securely filed. I ensured all files we organized as directed by Mental Health Code and Compliance. I updated and filed all certifications and employee related documentation in their file. I made sure that the company was in compliance with all state, local and federal regulations. In doing so I made sure all employees' certifications were up to date. I sent out weekly correspondence to department heads to schedule training or recertifications. Company wide training was conducted such as mental health sensitivity, Tova and CPR and AED. I recruited, hired, interviewed, and completed a check of all new hires references as well as certifications. For all orientations I conducted training such as handbooks, ethics, company missions, culture, and values training. I processed payroll and forwarded the payroll report to the payroll specialist bi-weekly. I organized alongside the Executive Director community events and job fairs. I handled employee relations such as disputes, complaints, and termination of employment. Met weekly with all department heads to receive reports pertaining to the department. Conducted performance and salary reviews. Maintained a company directory and organization charts. Kept reports of household members and day support individuals. Met weekly with the Billing Specialist to go over billing reports and make sure they were in accordance with Medicaid regulation. Conducted onboarding of new individuals/residents to complete their profile packet, needs of service and billing package. Issued allowances to house managers for food and allowance for 7 houses and compiled a report that was submitted monthly Expense Report to the Executive Director.Bookkeeping/Office Manager January 1999 - April 2019 Express Taxes R Us, LTD, Petersburg, VAAs office manager I oversaw the operations of the office, hired and trained employees and completed the task of answering the telephone, data entry, reading and to understand tax documents, prepare tax documents for customer records or to be sent to state or federal agencies. Made sure all employees understood and practiced confidentiality in handling each person's documents and information. Created staff schedule and coordinated appointments. Promote and practice complete confidentiality of clients information and financial documents. Printed and distributed refund checks and logged all information and reported daily to the manager. Met with customers to gather information and complete tax returns. I inventoried and ordered office supplies. Made payments on time for the company bills and recorded all payments on an expense log and ensured the business and had and adhered to a budget. As a Bookkeeper I provided services to several organizations. Met with new clients and presented several packages of service. Compiled a package to the needs of the organization. They were offered the services of record keeping of expenses, vendor reports, payroll, yearly tax preparation, and quarterly taxes. Completed monthly financial statements to show profit/loss, payroll, and expense breakdown logs. Held quarterly meetings to discuss reports or upcoming tax payments. Sent out reminders to renew necessary licenses to conduct business under state, local or federal regulations. Invoiced business for services rendered and processed payments. I ensured payroll was accurate and completed in a timely manner and processed all payroll taxes.OTHER EMPLOYMENTAssistant Manager September 2012 - November 20157- Eleven, Chesterfield, VASecurity Officer (Pfizer) April 2013- May 2015Securitas,Richmond, VAScheduler/ Receptionist February 2006- May 2008Sapphire Health Services Petersburg, VAEDUCATION:Certified Banking Specialist July 2023Associate of Applied Science, Paralegal StudiesCentura College, Mildothian, Va 23236 August 2010REFERENCES |
