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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Quakertown, PA Street Address
SummaryMy background includes experience in retail sales, realtor, associate, pharmaceutical, sales, and home care, and hospice sales.Highly skilled and communicating effectively with customers, staff, and management.Focused on meeting, targeting goals, building professional relationships with a diverse customer base, and presenting a professional image.Driven, energetic, and able to take on new challenges.Dynamic leader, who communicates well and team environment, meets the needs of various clients, and excels at multitasking.Proficient computer skills, including all areas of Microsoft office, goldmine, salesforce, gorilla. SkillsExperience Evaluation Capabilities Attendance Guidelines Intercultural Awareness Communication Improvements Computer skills in Microsoft office, Salesforce, Gorilla for mileageLehigh Valley Health Network AllentownAllentown, PAHome Health Liaison12/2019 - 10/2023Lehigh Valley Health Network AllentownAllentown, PAHome Health Liaison12/2006 - 10/2023 Developed and maintained effective relationships with internal and external physician practices, nursing home facilities, assisted living communities, independent living communities and more. Organized and facilitated meetings, workshops, and other educational events to ensure successful outcomes. Coordinated communications between teams to ensure accurate information was shared in a timely manner. Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services. Created reports to monitor progress on projects and initiatives. Identified opportunities for improvement in processes and procedures related to liaison activities. Provided advice on best practices, policies and procedures relating to liaising duties. Conducted research into customer needs and preferences in order to develop solutions that meet their requirements. Collaborated with senior management to identify areas of improvement within existing systems or strategies. Assisted with the development of new strategies for engaging customers through various channels such as email campaigns, social media posts. Maintained up-to-date records of all interactions with customers or clients. Composed and thoroughly reviewed feedback and data to help improve rapport between LVH Hospice and home health, and other entities. Positively represented LVHN. Collaborated and spoke with entities both inside and outside of the business. Education and TrainingBucks County Community College Newtown, PAThanatology Certificate in Hospice The study of death and dyingScott, White, Real Estate School Bethlehem, PAAssociate, Realtor License in Real EstateKutztown University of Pennsylvania Kutztown, PA Bachelor of Science in EducationLehigh Valley Health Network, AllentownAllentown, PAPhysician Liaison12/2015 - 12/2019 Assisted in the development of physician referral network by meeting with existing and potential referring physicians. Provided feedback on market trends, competitive landscape, and customer needs to senior leadership team. Attended health fairs, community events, seminars, conferences, and other networking opportunities to build relationships with providers. Collaborated with internal teams to develop strategies for increasing referrals from targeted provider groups. Maintained a database of contacts and tracked all interactions with key stakeholders. Organized hospital tours for prospective employees or students interested in medical field. Created reports on referral patterns for management review. Participated in budgeting process by providing input on costs associated with provider relations initiatives. Prepared monthly activity reports outlining progress made towards achieving goals set forth by department head. Responded promptly to inquiries from external customers concerning organization's offerings. Utilized well-developed communication, active listening and persuasion talents when interacting with people. Identified new referral sources, developed marketing materials, and coordinated outreach activities. Participated in weekly meetings with management to discuss ways to build referral base and identify ineffective techniques. Scheduled appointments and met with organizational decision makers, engaging each to develop referrals. Kept meticulous records on all communication with practitioners' office personnel and updated information using Sales Force. Maintained professionality and efficiency while working closely with leadership. Established or maintained cooperative relationships with representatives of community, consumer or public interest groups. Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues. Developed public relations strategies to influence public opinion or promote ideas, products or services. Conferred with other managers to identify trends or key group interests or concerns. Arranged public appearances, contests or exhibits for clients to increase product or service awareness or promote goodwill. |
