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Click here or scroll down to respond to this candidateCandidate's Name
Technology Education and Customer Service ProfessionalIntercession City, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDesire a position that will utilize my computer, marketing, management, customer service, and training skillsAuthorized to work in the US for any employerWork ExperienceCTE Instructor OJTPolk County School Board - Davenport, FLNovember 2020 to PresentProvide Employment training and coordination for Student Employment. Shuttle DriverHoliday Inn Club Vacations - Kissimmee, FLMay 2023 to April 2024Responsible for guest transportation and customer service on resort. Provided updates for onboard video promoting different resort amenities. Employee of the MonthWilson Award(company highest award) winnerCTE InstructorBibb County Schools - Macon, GAJuly 2019 to November 2020 Provided Marketing Instruction Provided Supervision to School Store Provided Virtual InstructionCareer and Technology Instructor/Campus Technologist Sunset High School-Dallas ISD - Dallas, TX1996 to June 2019 Served as Computer Technologist providing support and training to instructors. Assisted Teachers with technology integration into the classroom. Responsible for the maintenance, upgrades, and repair of more than 1200 computers. Responsible for Network Support with Novell, and GroupWise. Provide Trade and Industry Pre-Employment Lab Instruction in Computer Maintenance training including Principles of Information Technology, Computer Maintenance, and Practicum in Information Technology. Training provided includes OSHA safety certification and preparation for COMPTIA A+ certification. Provided Business Education Instruction including Keyboarding, Business Computer Information Systems I and Business Information Systems II, Business Information Management 1 and Business Information Management 2 which included all Microsoft Office Applications. Developed "The Road to Success", a student program coordinated with the University of Wisconsin - Oshkosh Admissions, the College of Business Administration, and the College of Education and Human Services. Partially Funded through a federal grant at the University, this program provided students to improve business and academic skills needed for collegiate success. Provided Training Sessions including Study Skills and Financial Aid. Developed a Student Technologist Program on Campus in coordination with the Technology Outreach Program. Students under instructor supervision repaired equipment donated to the district for redistribution to students and classrooms. Served as Technology Trainer to TEA Business Education Summer Conference 1997, and 1998. Director/FounderAnchor Family Services - Fate, TXFebruary 2016 to March 2019 Developed policies and procedures for foster care agency Handled Case Management including file management Recruited and trained new foster families Handled intake and placement of all foster children Built Agency Website and File Management Systems Associate ProfessorCollin County Community College - Plano, TXAugust 2003 to December 2007Responsible for Computer-based instruction in Flex Entry Courses. Courses include instruction in MS Word, Excel, PowerPoint, and Access, Keyboarding, Accounting, and Records Management. Customer Service/Sales Representative/Assistant Manager Radio Shack - Plano, TXMarch 1985 to December 1996 Provided Computer Instruction including MS Office to customers Provided Computer Upgrade and Repair Services to customers Assisted customers with different types of technology including computer, cellular, audio, and video technology State of Texas Top 10 Cellular Sales State of Texas Top 10 Sales State of Texas Top 10 PC SalesSubstitute Teacher/Alternative Education TeacherGarland ISD - Garland, TX1994 to 1996 Provided Instruction for students placed in an Alternative Education Setting Provided Instruction to students at all levels and all subject areas when regular instructor was unavailable Served as Special Education Aid in Spring 1995General ManagerDiscovery Zone - Dallas, TX1993 to 1994 Responsible for all areas of business operation including P/L Worked with computerized accounting and POS systems Developed operational controls for multiple locations Provided Training and support to store level personnel EducationMaster of Science in Secondary EducationTexas A&M University - Commerce, TXJune 1995 to June 1997General StudiesRichland College - Dallas, TXJanuary 1995 to June 1995Management Information SystemsUniversity of North Texas - Denton, TXJanuary 1988 to June 1988Bachelors of Business Administration in MarketingTexas Tech University - Lubbock, TXJanuary 1982 to December 1984BusinessRichland College - Dallas, TXJune 1980 to December 1981Bachelor of ScienceSkills retail sales training Documentation Higher Education Teaching Network Support Records Management Learning technology Teaching Experience working with students Classroom management Classroom experience Curriculum development Lesson planning Adult education Driving Software troubleshooting Customer service English Communication skills Sales Help desk Active Directory POS Computer networking Training & development Guest services Retail sales Marketing Records management Hospitality Kronos Network support Learning technology Cash register Forecasting Restaurant experience Guest relations Hotel experience Front desk Cash handling Typing Telemarketing Office management Profit & loss Teaching Classroom experience Experience working with students Classroom management Curriculum development Adult education Higher education teaching Van driver Public relations Basic math Shuttle driving Mentoring Social work Leadership Special Education Troubleshooting Desktop Support LAN Case Management Network Administration Human Resources System Administration VPN Operating Systems VoIP Technical Support Microsoft Windows DHCP Disaster Recovery WANCertifications and LicensesPC PRO CertificationMarch 2019 to PresentFirst Aid CertificationDriver's LicenseCPR CertificationMarch 2023 to March 2025Teaching CertificationNetwork Pro CertificationMarch 2019 to PresentSecurity Pro CertificationMarch 2019 to PresentProfessional Educator LicenseAssessmentsWork motivation ProficientMarch 2023Level of motivation and discipline applied toward work Full results: ProficientAttention to detail ProficientMarch 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientWork style: Reliability ProficientMarch 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientMarketing ProficientApril 2023Understanding a target audience and how to best communicate with them Full results: ProficientRetail customer service ProficientMarch 2023Responding to customer situations in a retail setting Full results: ProficientCustomer service ProficientMarch 2023Identifying and resolving common customer issuesFull results: ProficientCustomer focus & orientation ProficientMarch 2023Responding to customer situations with sensitivity Full results: ProficientAdministrative assistant/receptionist Proficient March 2023Using basic scheduling and organizational skills in an office setting Full results: ProficientFront desk agent (hotel) ProficientMarch 2023Selecting hotel rooms based on requests and identifying errors in hotel data Full results: ProficientSales skills ProficientMarch 2023Influencing and negotiating with customersFull results: ProficientHigh school classroom management ProficientMay 2021Minimizing classroom disruption and engaging students Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
