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Click here or scroll down to respond to this candidatePUJITHA Chandler, AZ 85226
YALAVARTHY PHONE NUMBER AVAILABLE
pooojitharallapalliStreet Address @gmai
l.com
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PROFESSIONAL SUMMARY
Dedicated and detail-oriented Dental Treatment Coordinator with
over three years of experience in coordinating patient care and SKILLS
facilitating seamless dental treatments. Proven ability to manage
Patient Management
treatment plans, communicate effectively with patients, and support
Treatment Planning
dental teams to ensure high-quality care. Skilled in-patient
Observation proficiency
scheduling, insurance verification, and financial coordination, with a
Attention to Detail
strong focus on patient satisfaction and efficient practice operations.
Insurance Coordination
Adept at building relationships with patients and team members and
Patient Education
committed to enhancing the patient experience through excellent
Appointment Scheduling
service and meticulous attention to detail.
Dental Software Proficiency (e.g.,
Dentrix, Dentrix Ascend)
Communication Skills
ACCOMPLISHMENTS Phone and Email Etiquette
Participated in 3rd A.P State UG students dental conference, Excellent multitasking capability
November, 2014. Payment Processing
Participated in 37th AdharaPradesh state dental conference, Financial Arrangements
December, 2016. HIPAA Compliance
Participated in National BDS students convention on Oral Medicine
and Radiology in AndhraPradesh, 11th March, 2017.
Won the best performance in Quiz competition at National BDS
students convention on Oral Medicine and Radiology in
AndhraPradesh, 11th March, 2017.
Participated in 2nd women dental conference, Exuberance 2017.
Attended a pre conference course on Implants, presented a paper
titled stem cells, bite marks in 2nd women dental conference,
Exuberance 2017.
Participated at 3M health care health care academy, held on 4rth
Feb, 2017.
Attended International digital dental conference, 2018, Bengaluru,
India.
Participated in 1st Interns Conference-2018, received 6 credits.
Won 1st in Quiz at Indian Association of conservative dentistry and
Endodontics, 5th March, 2018.
WORK HISTORY
Dental Assistant Volunteer, 06/2024 - Current
NEW HORIZON DENTAL CENTER, Gilbert, AZ
Gained valuable hands-on experience with various dental
specialties including endodontics, periodontics, orthodontics, and
pediatric dentistry.
Increased patient satisfaction by educating them on proper oral
hygiene practices and post-operative care instructions.
Stayed informed of the latest advancements in dentistry by
attending relevant seminars and workshops, enhancing
professional skills and knowledge.
Assisted dentists, hygienists, and other personnel by handling
appropriate tools and supplies needed for procedures.
Developed strong communication skills through patient interactions
and staff collaboration.
Educated patients on dental hygiene, pre-surgical instructions, and
post-surgical care.
Managed approximately 35 to 40 incoming calls, emails, and faxes
from the patients.
Dental Assistant Volunteer, 02/2024 - 05/2024
NATURAL SMILES DENTISTRY, Gilbert, AZ
Stayed informed of the latest advancements in dentistry by
attending relevant seminars and workshops, enhancing
professional skills and knowledge.
Helped dentists restore teeth by applying permanent and
temporary fillings and crowns.
Assisted in chair-side dental procedures by filling cavities and
taking impressions.
Assisted with dental emergencies promptly, ensuring patient safety
and alleviating discomfort..
Received positive feedback from both patients and supervisors due
to strong interpersonal skills and genuine interest in helping others
achieve optimal oral health outcomes.
Observed dental procedures such as cleanings, fillings, extractions,
and root canals.
Clinical Research Assistant, 07/2023 - 10/2023
MD First Research Center, Gilbert, AZ
Conducted the clinical trails in accordance with study protocol, GCP,
ICH guidelines and company SOPs, in compliance with ICH/GCP and
FDA regulations. Executed assigned clinical trials including start up,
subject recruitment & scheduling, consenting, screening, subject
training, collection of regulatory documents, conducting study visits,
ensuring data is entered in a timely manner and all queries are
resolved, managing, and providing IRB close-out reports Monitored
safety events during clinical trials by promptly reporting adverse
events, major protocol deviations and implementing corrective action
plans as needed. Maintained up-to-date knowledge of industry
regulations by attending professional development seminars and
reviewing relevant publications regularly. Facilitated efficient
organization of study-related documents through meticulous record-
keeping practices. Overseeing study subject visits, adherence to
ALCOA-C standards with clinical trial documentation. Demonstrating
protocol specified laboratory procedure, storage, temperature
monitoring, laboratory kit inventory. Taking vital signs, temperature,
blood draw, experience with continuous glucose monitoring (CGM)
using as per protocol, with strong verbal and written communication
skills. Knowledge of drug, medical device regulations industry
standards, phase I through phase IV clinical trials. Adhere to GCP
guidelines, FDA, Institutional review board and HIPPA regulations,
site operating procedures, and ethical standards for the conduct of
research clinical trials. Performing QC audits, knowledge of EDC
systems, quality control of case report forms including source
document verification. Complete the testing of electronic data
capturing systems. Collaborate effectively with peers and leadership
across departments and can professionally interact/build
relationships with FDA, IRB, and key opinion leaders.
OFFICE ADMINISTRATOR, 01/2022 - 10/2022
TOOTH WORKS DENTAL OFFICE, Toronto
Enhanced office communication by establishing and maintaining
effective channels between staff, patients, and dental providers.
Scheduled patient appointments and managed the dental office
calendar to optimize workflow and reduce wait times.
Maintained accurate patient records, including treatment plans,
financial agreements, and insurance documentation.
Collaborated with dental staff to ensure seamless patient
experiences and support clinical operations
Engaged in patient conflict resolution, and updated patient dental
records.
Improved patient scheduling efficiency by streamlining
appointment booking processes.
Reduced patient wait times through efficient management of the
front desk and prioritization of tasks.
Trained new hires on office procedures, software usage, and
customer service best practices for seamless integration into the
team.
Answered multi-line phone system, routed calls, delivered
messages to staff, and greeted visitors.
Safeguarded company information by maintaining strict
confidentiality protocols and ensuring secure document storage
practices.
TREATMENT COORDINATOR, 04/2021 - 12/2021
BCD DENTAL CLINIC, Toronto
Collaborated closely with dentists to develop customized treatment
plans tailored specifically to each individual's needs.
Increased case acceptance rates through persuasive presentation of
treatment options and benefits.
Explained treatment choices to patients and helped determine the
best options.
Collaborated with insurance providers to ensure prompt claim
processing for patients, resulting in improved cash flow for the
practice.
Communicated with insurance companies to dispute unpaid claims
and verify patient coverages.
Supported front desk operations, including patient check-in/check-
out and handling of financial transactions.
Reduced no-show appointments by implementing a reliable
reminder system including phone calls, texts, or emails as preferred
by each patient.
Served as liaison between patients, clinical staff, and external
specialists during referral processes or collaborative care efforts.
Built strong relationships with referring providers through regular
communication updates on shared cases.
Boosted office productivity by maintaining accurate records and
updating patient information promptly.
RESIDENT CARE COORDINATOR, 10/2020 - 03/2021
Chartwell Retirement Home, LONDON
Handled resident's requests, concerns, and complaints promptly
with empathy and compassion
Monitored residents with special needs, dementia, and Alzheimer's
disease.
Conducted assessments to identify residents'' needs, ensuring
appropriate placement within the facility's programs and services.
Facilitated communication among team members, fostering
collaborative work environment for optimal resident support.
Enhanced resident well-being by implementing personalized care
plans and coordinating with multidisciplinary teams.
Coordinated community outreach events, raising awareness about
available resources for elderly individuals and their families.
EDUCATION
PG Diploma, Health System Management, 12/2020
Fanshawe College - ON, CA
3.6 GPA
PG Diploma, Retirement residence management, 05/2020
Fanshawe College - ON, CA
3.8 GPA
Bachelors in dental surgery, Dentistry , 10/2018
JNTU - Vijayawada (India) - INDIA
4.0 GPA.
Certificate of academic excellence in General Surgery in 2015-16.
Certificate of Merit and Medallion for standing first in subject of
Dental Anatomy in 2013-14.
Certificate of Merit and Medallion for securing distinction in Final
BDS, 2017.
LANGUAGES
Hindi English
Professional Working Full Professional
Telugu
Professional Working
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