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Click here or scroll down to respond to this candidateSelf-motivated and goal-oriented Customer Service Professional with over 5 years experience.Excellent interpersonal, verbal, and written communication skills, as well as strong logical, analytical, and critical thinking skills. Superior telephone etiquette and strong computer skills. Resolute and tactful Customer Service Representative with extensive knowledge and experience in customer care and conflict resolution. Enthusiastic about ensuring guests and employee satisfaction by addressing their concerns, questions, and experience. Extremely patient when dealing with difficult clients and driven. Customer ServiceCandidate's Name
Good Analytical SkillsCalendar ManagementCritical ThinkingComplaint ResolutionData EntryProficiency with CRMsoftwareGalileo and AmadeusAdministration SkillsClient RelationshipManagementHospitalityData Research and AnalysisProject ManagementResource SchedulingInbound & Outbound CallingExperience with VIP clientsHotel management systemsSchedulingConflict Resolution SkillsHigh Typing SpeedTeam Management and SupervisionPerformance EvaluationsReport Preparation and AnalysisRecruiting and HiringDocument Management andStorageMicrosoft Office SuiteKey SkillsGrand Hotel Golf Resort and Spa, Fairhope, ALFront Desk Representative and Housekeeping Supervisor Welcomed walk-in clients and processed their requests in a timely manner. Answered, record, and process inbound calls, messages, requests, questions, or concerns and originated outbound calls for the hotel and guest queries. Directed calls to the most appropriate department based on the callers needs. Ensured efficient guest reservations, check-in, and check-out process Followed up with guests regarding satisfaction with guest-related issues Created order forms for the development team.Ensure compliance with safety and sanitation policies in all areas. 01/2023 - 10/2023N Richards Group of Companies, Harare, ZimbabweCustomer Service Phone RepresentativeMaintaining a high-volume workload with short deadlines Assisting an average of 160 clients each week while consistently meeting performance goals Directing customers by telephone and email to correct departments. Maintaining a professional and polite telephone manner while entering and updating customers query information into systems database.Continuously achieving high ratings on my team for low call time and customer satisfaction Analyzing reports to discover weaknesses and implement personal improvements. 11/2020 - 10/2022Professional ExperienceHotel Management Housekeeping Supervisor Front Desk Supervisor 682-390-1058 EMAIL AVAILABLE Denver, CO 80216 KUDZAI HEDWICK TOMProfessional ExperiencePHONE NUMBER AVAILABLE EMAIL AVAILABLE Denver, CO 80216 KUDZAI HEDWICK TOMMadanhi and Mugadza Legal Practitioners, Harare, Zimbabwe Front Office AssistantOffice administrator for the legal office.Welcoming clients and identifying the purpose of their visit before directing them to the appropriate personManaging the partners calendar, including making appointments and prioritizing matters. Overseeing the firms engagements by dealing with various national office queries and ensuring a smooth flow of information.Assisting the partners in making travel arrangements, expense reports, additional reports, proposals, and presentations.01/2018 - 03/2018Ebenezer City Lodges, Harare, ZimbabweReceptionist and Housekeeping SupervisorKeeping office secure by following procedures, monitoring logbooks, and issuing visitor badges Complying with procedures, rules, and regulations on keeping a safe and clean reception area Training housekeepers on cleaning and maintenance tasks Overseeing staff performance dailyEstablish and educate staff on cleanliness, tidiness, and hygiene standards. Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves. 02/2014 - 12/2017BSC Hons Supply Chain Management Chinhoyi University of Technology, Harare, Zimbabwe EducationHoliday Inn, Harare, ZimbabweFront Deck, Cashier, and Room attendantWelcomed walk-in clients and processed their requests in a timely manner. Handling guest reservations, complaints, and questions. Directed calls to the most appropriate department based on the callers needs. Booked appointments for guest reservations and processed guest check-ins and check-outs. Created order forms for the development team.Performing general cleaning of common areas, such as stairs and corridors. Cleaning and tidying rooms, making beds, and changing linen. 04/2018 - 06/2021 |
