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Professional SummaryAgile Scrummaster / Project & Program Management, Operations & Technology ProfessionalGoal driven, results oriented executive with decades of experience in multiple industries operations and technology at senior management level. A solid track record of international success in strategic planning, P&L responsibility, business management and delivering IT solutions/projects of diverse type, size and complexity through long-term performance. Extensive experience in product development through software application delivery and deployment of technologies to transform business operations and drive improvements with direct and palpable impact on optimizations and bottom-line results. A proven leader possessing expertise in problem root cause analysis and resolution: technical and business, staff recruiting, developing talent, developing subject matter expertise, motivating team members and coordinating efforts to meet corporate objectives.Core StrengthsStrategic Planning Leadership / CommunicationsTeam & Staff BuildingBudgeting P & L ManagementRegulatory complianceProcess re-engineering Electronic Transaction Processing /Financial Services ProcessingProduct and business analysis PCI Compliance & Security / PII Privacy/Industry ComplianceLean / TQM (Total Quality Management)Loyalty & e-commerce programs CRM (Customer Relationship Mgmt.) Processes & ApplicationsApplication SW Behavior Design & DevelopmentVendor Management & Contract Negotiations Risk identification, assessment, communications & control mgmt.Program, Project / Portfolio Mgmt. (PMO) - PMP & Agile CertifiedAgile Certified ScrumMaster (Lic.#146618). PMP Certified (Lic.#1378248) / PMI Member from 1997.Tools Proficiency: Jira, Trello, Confluence, MS-Azure DevOps, Taiga, Xplanner, VersionOne, PlanView, Clarity, HP- PPM/Quality Center, MS Project Server, Primavera, ServiceNow.ERP (Enterprise Resource Planning) Systems: SAP (Systeme, Awendungen u. Produkte), ADAM Technologies, MS Dynamics Great Plains/365 Finance and Operations, Oracle Financials, PeopleSoft. (Expert use and configuration of the ServiceNow Tool & highly familiar with its process flow event driven features and functionalities.)Significant AchievementsReduced operating costs 50% by migrating financial systems from Chile, Peru, Argentina & Uruguay into global center, integrating US$540 million in credit card portfolios into worldwide business center (40+ countries).Led integration of financial products technology into US$42 million Latin America program, producing US$18 million annual savings by combining banking and credit card processing services into regional systems, including the development and migration of legacy to world-class front-end (Customer Service, Customer Relationship Management, Loyalty and Rewards) and back-end processing applications (Credit Initiation, Behavioral Scoring, Core Authorization and Cut-off Processing).Recovered US$10 million in lost revenues through favorable contract renegotiations and cost adjustments, enabling Latin American company to continue operations for additional 6 years during economic downturn.Responsible for global intergroup management in US$65 million SW remediation and development compliance initiative, ensuring successful completion of project involving 1,100 technology applications supporting 3,300 business processes.Led smooth technology integration of 3 Citi acquisitions while deploying major Risk & Quality Management plan, involving more than doubled company's banking infrastructures in Mexico, Argentina, and Chile.Implemented an ERP (Enterprise Resources Planning System) from inception to deployment in less than 12 months, reducing life-cycle processing from 3 months to two weeks.Established an outsourced Technology Customer Helpdesk for over 20 thousand users and points of service, that streamlined the servicing on ticket resolution from periods of multiple days and weeks to less than 8 business hour turn-around cycle time.Performed a complete restructure of all network infrastructure single points of failure, establishing hot-site datacenter on-site and off-site remote operations to guarantee 98% up-time, including management of cloud transformations for digital services for banking, insurance products and a fin-tech initiative. (10+ years).Introduced Demand and Capacity Project Management Office (PMO) that effectively reduced project lifecycle delivery in over 40% and optimized development costs in more than 25%.Awarded for Team Quality and Performance Excellence in leading multiple demanding engagements successfully completed, with excellent track record of on-time, on-budget and on-scope delivery for sponsored initiatives completed.Professional ExperienceOperations Technology Delivery & Business Transformation in multiple industries 1991-Present(Banking, Insurance, Finance Transactional Services, Transportation & Tourism, Civil Engineering, Government Public Services)HyperionPower LLC, Technology Managing/Principal Consultant, (self-employment) Aventura, FL 2016 - PresentTechnology Managing Director/Principal Consultant, Aventura FL/Chicago ILLed Information Technology integration and business consulting services in digital financial services, including the provision of expert advisory methodologies, insightful monitoring strategies and techniques to address risk & compliance management & response contingency assessment executions to ensure projects and initiatives remain within financial budgeting objectives, on-time scheduling and meeting stakeholder requirement needs and specifications, including contracts for Northern Trust Bank (2022-2023)/HSBC USA (2022)/FIS Global (2021-2022)/UNISON CONSULTING (2019-2020)/ Crdito Maestro/CELL Pay MEXICO (2016-2020) & other (all 8+ years under base Agile Scrum and PM role setups, tooling & modeling): Airport Finance & Administration ERP (Enterprise Resource Planning) Information Systems delivery implementation advisory support for a US Airport Industry consulting firm, involving change and project management successful delivery executions in two mayor US mid-west Airports. (STL & MKE). The systems implementation for the STL airport involved the migration and transformation from their legacy systems to MS Dynamics 365 Finance & Operations modules under the Cloud Azure services from Microsoft, with overall Project Management responsibility of such effort (i.e. 16-month project of an end-to-end business operations and IT transformation.) Managed end to end delivery of three 6 months phased projects through an elapsed 30-month period, with 4-month operational piloting, market stress and sensitivity of the models, involving the launch and process improvement efforts for an electronic payment FinTech company start-up, including its ground-up HW and SW infrastructure deployments. Led consulting team for the Information Security and Database systems tools practice implementation for a national Credit and Loans organization in Mexico. Technical and business operational delivery of Oracle Vault Security systems installed above existing financial product processors, involving HW and SW infrastructure (10-month project duration project), as well as Business Information Security practices guidelines and execution definitions. Directed business digital technology transformation and change readiness consulting initiatives on management best practices and lessons learned on a 1 Million USD construction company effort in the US Mid-West for a three concurrent multi-projects initiative. (18-month project)Citigroup/Citibank & AIG, Customer Solutions & Innovation Programs, US, LATAM, Asia & Europe 1996 - 2016Led End-to-end Large-scale Finance Technology, Systems & Platforms Transformation Management and Execution, by setting up Project Management Offices and system control units, conforming a 95+% confidence level Technology Applications Regional Book Of Work to measure key performance indicators on invested effort hours for specified technical scope, resources and financial spend to Run (BAU-Business As Usual) and Build (Programs/Projects) system products.Dispensed technical advice, guidance, and direction to develop and carry out major plans, and drove the creation and implementation of cost-effective technology solutions aligned to business objectives.Program Support, Strategy, Capacity Planning, Applications development efficiency and Dimensionapproach definitions to resolve Delivery of technology implementation demands.Portfolio planning, scheduling, design, and overseeing Migrations, Operations and Software Application Development for Credit-Debit Card, Banking, Insurance Policy and Claims lifecycle Platform Products.Developed actionable metrics to measure efficiency and effectiveness of development and project management activities allowing management visibility into the process and allowing for early identification of the full portfolio trends, issues and risk management.Aguamex / NWW, Project Mgmt & Coordination, Technical Specifications, Cost & Revenue, Mexico 1993 - 1995Led business development and service contract activities; overseeing project proposals/bids for water utilities throughout Mexico.Managed portfolio of 10 subcontracting vendors; establishing technical procedures, guidelines, controls for technical installations and service specifications, while favorably negotiating pricing terms on renewal engagements.Mexicana Airlines, Yield Management Systems Administration & Development, Mexico 1991 - 1993Led pre-defined revenue optimization initiatives; structured class tariffs for pricing segmentation based on multiple market supply and demand variables.Implemented statistical analysis systems, and state-of-the-art intelligent yield management platform. (Client-Server & Mainframe).Education & QualificationsMasters Degree, M.Eng. E.E. Bus. & Technology Mgmt., Cornell University, Ithaca, NY, 1996. Active in regional Alumni Assoc. Former VP of Alumni Cornell Club of Greater Miami and The Florida Keys.Bachelor of Science, Electrical Engineering/Electronics, National Autonomous University of Mexico, Mexico City, Mexico, 1994.Master Certificate in Project Management: George Washington University, Washington, DC, 1999.Depth Programming Language Knowledge & Skills: Structured Logical Programming in Assembler, Fortran, Pascal, Basic,VisualBasic, DBase, Sybase, Informix, SQL, Object Oriented Programming & Service Oriented Architectures: Python, C/C++, JAVA, HTML, Use Case development, User Stories Integration, Behavior Driven Design and Development.Associate Professor, Undergraduate & Graduate courses of Information Technology and Management at UAGM (Universidad Ana G Mndez) & Keiser University & IT Mgmt. Instructor at KnowledgeConvey, Miramar, FL, 2014 through Present.Fluent in French, German, Spanish, and English. Advanced command of Portuguese. Studied 14 years in a Swiss & Foreign Languages School in Mexico. (Cambridge Univ. English Certificate & Goethe s Institut  Deutsches Sprachdiplom).