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Click here or scroll down to respond to this candidateCandidate's Name
Chicago, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceHotel HousekeepingMarriot-Chicago, ILMarch 2022 to Present+ Assumed the role of floor supervisor, ensuring 40 rooms on the floor were cleaned and inspectedbetween stays* Stayed in contact with the front desk, meeting 100% of guest requests in a timely and thoughtfulmanner* Systematized communication by introducing Optii Solutions to upper management as a way to increasestaff efficiency, resulting in a 38% decrease in overtime, saving $11,000+ per month* Utilized hotel standard cleaning procedures to clean at a rate of 2 to 3 rooms per hour* Cleaned rooms from back to front, giving attention to details, including pressing pillows and using mistto settle bedding wrinkles, resulting in 0 check-in complaints from guestsHotel HousekeepingO'hare hilton hotel-Chicago, ILJuly 2019 to April 2022+ Awarded Room Attendant of the Month 7 times by co-workers for upbeat attitude, willingness to helpothers, and fast room cleaning rate of 3 per hour* Tripled the rate of positive guest experiences, with160+ guests noting the turn-down services asexceptional on post-stay surveys scores+ Recommended the use of complimentary extras, such as chocolates on pillows, resulting in 5 Yelpreviews mentioning them as a reason they would return* Communicated with linen staff and the head of housekeeping assistant, exceeding guest expectationswhile increasing efficiency by 29%EducationHigh school diplomaOmbudsman - Charter WestAugust 2016 to June 2020Skills* Cleaning Experience* Custodial Experience* Laundry* Floor Care+ Residential Cleaning |
