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Click here or scroll down to respond to this candidateDIANAMICHELSEMAIL AVAILABLEStreet Address +630+8754Florence, KY Street Address
Bold ProfileAccomplished Administrative Professional with a proven track record at DHL Worldwide Express, enhancing operational efficiency and customer satisfaction through expert data entry and exceptional communication skills. Excelled in streamlining processes, achieving a significant reduction in lead times, and fostering robust client relations. Demonstrates a keen ability for Microsoft Excel and prioritization, ensuring meticulous recordkeeping and project success. PROFESSIONAL SUMMARYReceived honor of Employee of the Quarter plus a bonus. ACCOMPLISHMENTSBAWAC - Office AssistantFlorence, KY 08/2016 - 06/2021DHL Worldwide Express - Quality Control AnalystCVG Airport 01/2009 - 07/2013DHL Express - International Import AgentCVG Airport 08/2002 - 01/2009WORK HISTORYMaintained confidentiality in handling sensitive information while performing administrative tasks.Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.Expedited document processing with accurate data entry and timely filing.Conducted root cause analysis for recurring issues, developing long-term solutions to improve issues.Improved overall production efficiency by identifying and resolving quality control issues.Conducted data review and followed standard practices to find solutions.Developed comprehensive documentation, maintaining accurate records of quality control results and actions taken.Supported continuous improvement initiatives by analyzing data trends and recommending process enhancements.Sustained high levels of customer satisfaction through timely resolution of non-conformance issues.Achieved shorter lead times by optimizing workflow processes, resulting in faster delivery times for customers.SKILLS Customer Service Data Entry Computer Skills Office Administration Microsoft Word Microsoft Excel File Organization Accounting Support Employee timesheet processing Writing reports Multi-Line Telephone Systems Schedule Management Multi-line phone proficiency Client Relations Prioritization Invoice Processing Calendar Management Professional and mature Verbal Communication Recordkeeping Excel spreadsheetsWestern Hills High SchoolCincinnati, OH 06/1970High School DiplomaEDUCATIONReceived certificate for taking aLeadership Training courseCERTIFICATIONSDHL Worldwide Express - Administrative AssistantCVG Airport 10/2000 - 11/2001DHL Worldwide Express - ReceptionistResponded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.Created and transmitted accurate documentation to governmental agencies for import activities.Updated and maintained manuals and adhered to governmental regulations that affected product import.Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.Streamlined import processes by implementing efficient customs clearance procedures.Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.Liaised with customers provide status updates and explain cargo shipment customs delays.Prepared and processed import and export documentation according to customs regulations, laws or procedures.Tracked shipments processing through customs and other agencies and obtained clearances.Developed and maintained relationships with customs brokers, freight forwarders and customers.Coordinated with shipping and transport companies on behalf of clients.Maintained up-to-date knowledge of US customs regulations and international trade laws.Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.Ensured accurate record-keeping with diligent data entry and database management for vital company information.Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.Assisted with human resources tasks such as updating employee files.Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.Managed filing system, entered data and completed other clerical tasks.Liaised between clients and vendors and maintained effective lines of communication.CVG Airport 10/1993 - 10/2000Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.Answered phone promptly and directed incoming calls to correct offices.Kept reception area clean and neat to give visitors positive first impression.Handled cash transactions and maintained sales and payments records accurately.Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients. Responded to inquiries from callers seeking information. Answered central telephone system and directed calls accordingly. Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.Handled sensitive information with discretion while maintaining strict confidentiality standards.Maintained confidentiality of information regarding clients and company.Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.Strengthened vendor relationships through regular communication and timely coordination of services.Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.Organized, maintained and updated information in computer databases.Operated multi-line telephone system to answer and direct high volume of calls.Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.Helped office staff prepare reports and presentations for internal or client-related use. |
