Candidate Information Title Account Manager Multi-Site Target Location US-MN-Rochester Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Professional summary Business Customer Account Manager with over a decade of experience in managing business accounts and multi-site projects. Skilled in Microsoft Windows, Salesforce, and Excel, with a proven track record in client relationship management and lead generation. Demonstrates a collaborative approach to developing and implementing strategies that enhance client satisfaction and retention.Employment historySep Street Address  - Present Business Customer Account Manager, Comcast Rochester, MNMar Street Address  - Aug 2023 Business Telesales, SpectrumRochester, MNMar Street Address  - Mar 2019 Business Retention, SpectrumRochester, MNManage business accounts, ensuring client satisfaction and retention through proactive strategies.Coordinate multi-site projects across the western region, enhancing operational efficiency. Utilize Five9 to generate leads and manage accounts, contributing to client base growth. Foster client relationships with regular follow-ups via phone and email. Implement strategies for effective management of diverse business accounts. Foster strong relationships with cross-functional teams to deliver comprehensive solutions. Facilitate seamless communication between clients and internal departments. Reviewed multi-site customers, serving as primary contact for future sales and convenience.Identified upgrade opportunities through strategic account analysis, fostering long-term client relationships.Implemented proactive follow-up via phone and email, significantly boosting lead conversion rates and sales performance.Served as primary point of contact for multi-site customers, providing tailored assistance and fostering long-term business partnerships.Analyzed business accounts, identifying retention opportunities and developing targeted strategies.Implemented proactive tactics for at-risk accounts, significantly improving client retention rates.Reviewed and managed account disconnections, ensuring policy compliance and minimizing revenue loss.Spearheaded proactive retention initiatives, resulting in substantial improvement in client retention rates and minimized revenue loss.Casey DavisBusiness or PropertyManagement3409 Oxford Ln NW, Rochester, 55901PHONE NUMBER AVAILABLEEMAIL AVAILABLEMar 2014 - Mar 2016 Business Sales Support Coordinator, Spectrum Rochester, MNEducation2013 - 2014 Rochester Community and Technical College, Rochester, MN Studied core requirements towards an Associates Degree in Business Management Skills Microsoft Windows Microsoft Word ExcelOffice Outlook CSG ICOMSGateway Salesforce Five9Prism Client RelationshipManagementCommunication SkillsBusiness Development Strategic AnalysisAdditional information Professional Accomplishments Selected for special projects due to flexibility, reliability, creativity, and a proven record of accomplishment as a rapid learner and strong performer Successfully analyzed and researched issues to a positive, successful conclusion Performed diverse administrative functions Strong leadership, communication, and self-directed work skills Adaptable, flexible, quick to learn, and accurate with detail at every level Excellent team player, yet independent, and giving more to the job than called for Self-starter that strives to perform my job as expeditiously and accurately as possible Reviewed orders for compliance, reducing processing time and boosting customer satisfaction.Enhanced order review procedures, leading to faster processing and higher customer satisfaction.Built strong customer relationships through proactive follow-ups, ensuring smooth document completion.Implemented strategies for order reviews, improving efficiency and accuracy in sales support.Streamlined sales order progression, resulting in measurable improvements in customer satisfaction.Fostered strong client relationships through proactive communication, ensuring seamless document completion and improved sales order progression.