| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Customer Service RepresentativeMemphis, TN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEExperienced and Skillful Inbound Customer Service Agent providing high quality service to callers, Adept at following communication scripts to properly handle various needs posed and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current Clients, Work to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and takes place involving customers.Authorized to work in the US for any employerWork ExperienceCustomer Care Advocate-Call CenterSedgwick-Corporate - Memphis, TNDecember 2020 to Present Ensure optimal level of transactions for customers and ensure absence of all issues. Monitor all customer inquiries and complaints and assist in effective resolution of same. Ensure optimal level of customer services. Provide support to managerial operations for customers. Call Center AgentComcast Representative -Agent - Memphis, TNJanuary 2017 to February 20201. Responsible for Answering inbound calls2. Keeping the customer calls under 10mins3. Answering over 200 inbound calls4. Discussing billing issues with the customer and offering possible solutions Call Center AgentPizza Hut - Memphis, TNJanuary 2015 to January 20171. Communicate to our customers that their orders and concerns are your number one priority. 2. Help solve customers' problems with any orders. 3. Explaining special offers and making suggestions 4. Assist and mentor new call center representatives. Cashier/Sales AssociateSam's Club - Memphis, TNJanuary 2012 to December 2014Receives payment from customers for the purchase of merchandise Provides excellent customer service Ability to upsell warranties and memberships Ability to answer questions in reference to our products Performs other miscellaneous duties as assignedMedical Receptionist/Front DeskMid- South Health Loop - Memphis, TNFebruary 2006 to March 2009Answer telephone, screen and direct calls, provides information for callers Take and relay messages, schedule appointments Direct persons to correct destination Ensures knowledge of staff movements in and out of organization Prepare letters and documents Ensures knowledge of staff movements in and out of organization Prepare letters and documents, data entry Medical CodingEducationDiploma in Medical Office SpecialistNational College of Business & Technology - Bartlett, TN 2008 to 2011High school or equivalentCraigmont High School - Memphis, TNJanuary 2004 to May 2007Skills Key Holder Retail Management Customer Service Medical Receptionist Phone Etiquette Medical Records Medical Coding Office AdministrationAssessmentsWork Style: Conscientiousness ExpertApril 2020Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.Full results: ExpertCustomer Focus & Orientation ProficientNovember 2019Responding to customer situations with sensitivity. Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional Information Proficiency in numerous computer applications and software and software and including power point, Excel and several others. Highly motivated and driven to achieve set goals and targets. Strong interpersonal skills |
