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Click here or scroll down to respond to this candidateCandidate's Name
Business Management/Operations/Sales/MarketingMcDonough, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEExperienced General Manager with over 20 years of experience in sales/marketing and managment in Hotel/Retail industries. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceBusiness OwnerDPCS - Professional Cleaning Services - Atlanta, GA June 2010 to November 2019 B2B Sales Customer Service Office/Administration Contracts Biling /Collections Bids for Local Contracts Property Maintenance Sales/Marketing Customer Service Inventory Community EventsSelf Storage ManagerUniversal Managment Company - Smyrna, GAFebruary 2005 to May 2010 P & L Statements/ Budgets/Cost Control Office/Administration Leasing / Contracts Biling /Collections Auctions Property Maintenance Sales/Marketing Customer Service Inventory Community EventsGeneral ManagerQuality Inn and Suites - McDonough, GAMarch 2001 to February 2005 P & L Statement /Revenue Managament/ Cost Control/ Rate Management/Rev Par/ ADR - Audit Full Operations /Supervision of Departments and Staff Booked large groups for weddings, seminars, conferences and other events, providing best available room rates. Hired and trained new employees, demonstrating best methods for serving clients and guests. Greeted and assisted guests by gathering information pertaining to reservations or requests. Handled guest complaints and offered complimentary services to maintain high guest satisfaction Collaborated with various team members to ensure guest requests were addressed appropriately and timely. Implemented end-of-month audits of the resort to upper management as required. Provided exceptional service and assistance to guests upon check-in. Prepared bills for customers and delivered to rooms on day of check-out. Increased customer service ratings through personable service. Verified that personal and payment information on guest accounts was accurate and complete. Developed departmental objectives, work schedules, budgets and policies. Updated team members about changes in hotel products, services, pricing and policies. Solicited feedback through questionnaires to evaluate levels of guest satisfac Store Manager - OperationsMajic Market Convience Stores - Atlanta, GASeptember 1995 to March 2001 Managed staff activities Managed store and daily cash deposits Managed the scheduling, recruiting, hiring and training of new store employees Supervised employees to maintain goals to meet corporate objectives Inventory management Customer Service Daily Reports Vendors Managed all aspects of running store Performed daily drawer counts Handled product placement, display, and visual merchandising standards EducationHigh School DiplomaWest Monroe High School - West Monroe, LA1983Skills OUTSTANDING COMMUNICATION SKILLS Management (10+ years) Personnel Management (10+ years) Guest Services (10+ years) Sales (10+ years) Excel Microsoft Word Microsoft Outlook Inventory Control (10+ years) 10 Key Calculator by touch (10+ years) Cash Handling (10+ years) Store Management Experience (7 years) Retail Management (7 years) Cash Handling (5 years) Cashiering (6 years) Microsoft Office (4 years) Hotel Management Inside Sales Guest Relations Experience Property Management Recruiting B2B Sales Phone Etiquette Merchandising Profit & Loss Branding Forecasting Business Management Budgeting Payroll Account Management Office Management Basic math Front desk EnglishCertifications and LicensesDriver's LicenseAugust 2016 to August 2024Resident Agent - Accident, Sickness & LifeOctober 2019 to August 2021Resident Agent - Accident & Sickness - Agent - Life October 2019 to August 2021Licence # 3295606Resident Agent - Accident & Sickness - Agent - Life AssessmentsManagement & Leadership Skills: Planning & Execution Proficient September 2019Planning and managing resources to accomplish organizational goals. Full results: ProficientNight Auditor/Front Desk Agent ProficientSeptember 2019Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: ProficientPersonality: Customer Service Fit ProficientJune 2019Assesses personality traits that result in high-quality customer service. Full results: ProficientSales: Influence & Negotiation ProficientOctober 2019Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.Full results: ProficientSupervisory Skills: Directing Others Highly Proficient November 2019Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly ProficientInside Sales Highly ProficientNovember 2019Actively listening and responding appropriately; performing common sales calculations. Full results: Highly ProficientInside Sales Highly ProficientNovember 2019Actively listening and responding appropriately; performing common sales calculations. Full results: Highly ProficientManagement & Leadership Skills: Impact & Influence Highly Proficient January 2020Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.Full results: Highly ProficientGeneral Manager Highly ProficientNovember 2019Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or corrective actions.Full results: Highly ProficientSecurity Guard Skills Highly ProficientJune 2020Assessing risks, enforcing security standards, and handling complaints. Full results: Highly ProficientOutside sales ExpertMarch 2021Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: ExpertCustomer focus & orientation ProficientSeptember 2020Responding to customer situations with sensitivity Full results: ProficientWork style: Conscientiousness Highly ProficientDecember 2019Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly ProficientManagement & leadership skills: Impact & influence Proficient June 2019Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: ProficientWarehouse associate Highly ProficientMarch 2021Assesses the tendencies that are important for success in warehouse roles Full results: Highly ProficientSales skills ProficientSeptember 2020Influencing and negotiating with customersFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkillsRecord keeping and reporting Office and staff streamlining Guest experiences Policies and proceduresVendor interaction MarketingBrand management Guest accommodationsReservations management Outstanding communication skills Cash handling Telephone etiquetteStaff supervision Accounts payable and receivableQuality assurance Hospitality service expertiseLeadership Property managementMaintenance reports Service-orientedCorporate policies Administrative tasksIssue resolution Corporate compliancePOS systems Hospitality industryComputer knowledge Guest satisfaction specialistCrew coordination Event planning and coordinationCleaning oversight Inventory and supplyCompany policy adherence HousekeepingGuest relations Sale expertiseHotel operations and management Decision-makingPayroll management Employee interactionTeam building Telephone SkillsSales Communication SkillsTroubleshooting Customer ServiceMicrosoft Office Problem SolvingTeamwork CreativityClerical Duties Written CommunicationOnline Research |
