Candidate Information Name Available: Register for Free Title IT Technical Support Analyst Target Location US-NY-Brooklyn Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Technical Support System Administrator Congers, NY Technical Support Data Center Bridgeport, CT Technical Assistant Support Brooklyn, NY Customer Service Technical Support Mount Vernon, NY Technical Support Customer Service Hempstead, NY Customer Service Technical Support Principal Support Engineer Freehold, NJ Customer Service Technical Support Fair Lawn, NJ

                               Janice Hamilton           Brooklyn, NY Street Address  | EMAIL AVAILABLE | PHONE NUMBER AVAILABLEAccomplished technology professional with a strong and diversified computerbackground within information technology with windows server andengineering. Demonstrated success developing and implementing IT strategiesthat improves business functionality. With a track record for successfulcompletion of complex initiatives, leveraging more than five plus years ofexperience.Certifications and Proficiencies:Microsoft Certified IT Professional & Technology Specialist (MCITP, MCTSServer 2008); Microsoft Certified Systems Administrator (MCSA WindowsServer 2008/2012 R2); Microsoft MOS 2019 (Word Expert, Excel)VMware vSphere 4.0/5.0; Windows O/S ver(10,11), TCP/IP analysis ofclient/server issues, Active Directory, Acronis, Disk Imaging and SymantecGhost, Office 365 administration, Microsoft Azure Cloud application admin,Light Powershell (ver. 3.0), (SCCM/SCOM 2012/2010,), Altiris ManagementSuite (Software Deploy), ITIL/ITSM Software& Remote Tools (ServiceNow,Salesforce, Remedy 7.6, Zendesk, BomGar), (Veeam & Datto) CLOUD virtualbackup storage, Acronis Imaging/Backup, Symantec Endpoint antivirus admin.,Symatec Netbackup 7.5, Veeam and Datto for virtual server's.Experience:Computer       Consultant        Per-Diem-        New        York,        NY                             3/15 - PresentNetwork Administrator/Technical Support Analyst (contracts)Windows client/server & engineering environment with VMware vSphere  (Server2012, 2008) w/Active directory, various  server  support  tasks.   Technicalsupport of (software, networking,  applications)  to  end  users  (MAC  +PC)clients using remote tools +  on-site  support  to  troubleshoot  and  solvecomputer issues. Onsite at  clients:  (Bank  Leumi  (2/16-6/16),  UBS  Bank,Wagner  &  Weber,  White  &  Case  Law,  Swiss   Reinsurance,   ASI   SystemIntegration, NYCHHC, USFDA,)RICG Company - New York, NY                                        6/14 - 02/15Network Administrator (consultant)Active directory admin in server 2008, server admin on server 2008 (VMwarevSphere virtual servers/physical servers) various server support tasks.Technical support of (software, networking, applications) to 80 end users(MAC +PC) clients using remote tools + on-site.  ITIL ITSM via Zendesk.NY Presbyterian Hospital - New York, NY                       10/08-4/14Systems Analyst (Contractor)Systems Active Directory administration, maintenance, troubleshooting,patching & monitoring of hardware/ software issues in a client/server(XP/Server 2003/2008) platform. Light Powershell &WSUS and clinical application administration with light MS-SQL queries.Provide operational support of corporate, clinical data acquisition andcontrol system in an application team.Client windows XP/Win 7 imaging, TCP/IP networking analysis ofclient/server issues.Install Microsoft patches, security checklists and assign serverpermissions on windows server 2003/2008.Manage and modify local server scripts, backup jobs.Configure, install, troubleshoot and resolve various medical deviceshardware/software issues.Desktop/Application ongoing technical support to end-users via on-site andremote technologies.Stays current with software developments in healthcare and technologysupport.Usage of Microsoft Office Suite 2007/2010, BMC Remedy ITSM 7.6.xapplication      (Full Application Suite) to produce & document work datausing ITIL methodology.Rollouts upgrade image deployment of 'Windows 7' for desktop PC's.Remote into VMware vSphere (versions 4.1 - 5.0 server) for support &administration.Janice Hamilton (Pg 2) Resume Cont'dIBM Global Services (ABC / Disney) - New York, NY                       04/00 - 07/07Sr. Systems Specialist / Data Center Network OperationsMaintenance, monitoring, upgrades , troubleshooting of over 350 servers onNY  LANResponsible for standard and custom server builds running windows 2000/2003Configured servers as needed for: File, Application, Print, MSSQL, DNS,  andWeb servers.Exchange front end configurationWindows   2000/2003   Advanced   Server   "clustering   sets   "setup    andimplementation.Active Directory administration.Administration  and  support  of  the  network  systems  routine  activitiesincluding activity planning, monitoring network access, performance  tuning,memory management, implement  applications  and  utilities,  troubleshootingdaily system technical issues and support.Reports on network/server capacity.Upgrade all servers with the  latest  BIOS,  firmware,  and  service  packs,hotfixes, and drivers.Maintain network system load  balance;  Implement  system  fault  tolerance,clustering  systems;  redundant  configuration,  RAID  sets,  and   attachedstorage systems, SAN snapshots.Performed network and server vulnerability scanning in  order  to  meet  andexceed auditor's expectations.Network monitoring and  troubleshooting  and  reporting  on  network  servercapacity  using  (HP  Openview,  SCOM  (System  Center  Operations  Manager,Tivoli) client/server applications.Lan Administration includes Windows 2003 server active directory domainadministration.Network technician functions in mixed mode environment for configuring NT4.0/Windows 2000 O/S Servers, Cisco Catalyst 4000 switches administration &administration in a TCP/IP ethernet topology.Maintenance of servers via applying service packs upgrades, hot fixes,server configuration databases using Ms-Excel & SQL queries, and MS-OfficeSuite for writing  and reviewing some technical documentation forproduction server environment.Scheduling back-up jobs via Veritas Netbackup.Network monitoring and troubleshooting using HP Openview, MOM (MicrosoftOperations Manager) for troubleshooting and reporting on network/servercapacity.Configuration, support and maintenance of over 350 Windows NT 4.0/2000 toupgrade 2003 Servers.Support for IIS 4.0/5.0, RAS, Proxy, file, print, fax serveradministration.System maintenance and technical support using (Veritas NetBackup ver4.5/5.0) client/server application for backup/restore of data.Assisted in disaster recovery procedures for failed UPS (power outage),failed RAID 5 disk and crashed servers.EDUCATION:John Jay College / CUNYCompleted (120 credits  towards a Bachelor's Degree in Computer InfoSystems (120 credits)BMCC College / CUNYA.A.S - Computer Information SystemsContinuing Education/Certification Courses (IT Technology Courses) :On-going Technical Training (Information Technology)- MCSA (Windows 2003)upgrade completed; MCITP (Windows Server 2008) certification upgrade**Course completed; MCTS (Windows Server 2008) certification; Windows 7course; VMware Vsphere 5.0 (certification course completed); Server 2012(upgrade certification) in-progress windows server and engineering.I am proactive in continuing education  to stay current with the changes intechnology, by upgrading my skills with online learning to be more diversein the IT Field (Cybersecurity, Cloud Admin Fundamentals, AI)