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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Smithwick RdKernersville, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEJob Objectives: I am looking to obtain a full-time position (remote) which will leverage my outstanding people skills and utilize my extensive customer service experience. I believe that my well-honed skills and abilities will allow me to help my company achieve its business objectives. In addition to helping my company be successful, I am looking for a position that will allow me to continue to grow and expand my skills.Summary of my Skills and Experience:Ability to handle multiple tasks and work under pressure to meet/exceed deadlinesStrong critical thinking skillsExceptional verbal and written communication skillsAbility to prioritizing work effectively to achieve maximum impact to business objectivesSelf-motivated and able to think out-side-the-boxFlexible and consummate team playerStrong organizational skillsIntermediate Microsoft Office skills15+ years customer service experience9 years merchandising experienceExperience:Calligaris Home High Point, NCSenior Customer Liaison 4/2023 to currentAct as the primary contact person for customers throughout the northeastLiaison between clients and the production department in ItalyProvide clear verbal and written communication to the clientsPrepare reports detailing current status of ordersIssue credit notesProcess returnsResearch and place parts ordersRespond to customer service issues in a timely mannerImplement customer service policies and standardsAchieve customer satisfaction goals by being pro-activeDetermine claim viability and process claimsMaintain accurate records and documentation of sales and customer recordsMaintain product knowledge in order to assist customers with any inquiries they may haveConsistently provides superior service to exceed client expectationsAmbella Home Collection High Point, NCSenior Customer Liaison 06/ 2022 to 4/2023Act as the primary contact person throughout the purchase order life cycleLiaison between clients and the production departmentProvide clear verbal and written communication to the manufacturing teamRespond to customer service issues in a timely mannerImplement customer service policies and standardsAchieve customer satisfaction goalsMaintain accurate records and documentation of sales and customer recordsMaintain product knowledge in order to assist customers with any inquiries they may haveWork with designers in order to create custom ordered and sized piecesConsistently provided superior service to exceed client expectationsGraphik Dimensions High Point, NCSenior Business Service Specialist 02/2014 to 06/2022Assisted clients with viable solutions for complex order specifications and anticipated clients implied, if not stated needsIdentified new customer growth potential via Fortune 500 researchProvided clear verbal and written communication to the manufacturing teamPerformed trend analysis by monitoring customers purchasing history for potential sales leadsTrained new associatesPerformed limited accounts receivable functions for past due accountsCreated client orders using online order entry systemFollowed up with clients and production department via email and phone calls to resolve any issues that may ariseConsistently provided superior service to exceed client expectationsBest Cartage Kernersville, NCCustomer Logistics Representative 2012 to 2014Provided exceptional customer service to customers and carriersSolved customer and carrier problems and helped to resolve issuesProvided accurate shipment quotesSet-up shipments as desired by customers in a timely mannerNCO Group Greensboro, NCCustomer Service Specialist Rep. 2010 to 2012Provided support to United Parcel Service as a third-party vendorWorked specifically with high volume business clientsTracked packages and gave updated information to both shippers and receiversTracked lost packages and filed complaints as necessaryPromoted 3 times within a 12-month period and made Agent of the Month multiple timesCitibank McLeansville, NCCustomer Service Representative/ Customer Sales 2008 to 2010Took inbound calls and handled all forms of customer requests for information, set up disputes for cardholders and verified informationCompleted all customer service dutiesMade consultative sales attempts were made to closely match the cardholders needs and spending habitsPosition included heavy customer contact in a fast-paced environmentAmerican Express Greensboro, NCCustomer Focused Sales / Customer Service Representative 2004 to 2008Took inbound calls and handled all forms of customer requests for information, set up disputes for cardholders and verified informationCompleted all customer service dutiesMade consultative sales attempts were made to closely match the cardholders needs and spending habitsPosition included heavy customer contact in a fast-paced environmentWon every award for sales in the division, and consistently ranked in the top 3%Exceeded goals for one call resolution of problems as well as salesEducation:Associate of Arts Degree Bauder College, Miami, FLLicensed Agent for Life and Health Insurance in VA, NC, OH, GA and IL (expired)Licensed Agent for Medicare and Long Term Care NC (expired)Moseley Flint School of Real Estate Virginia Real Estate License (inactive)References are available upon request. |
