| Candidate Information | | Title | Cyber Security Field Service | | Target Location | US-NC-Raleigh |
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Click here or scroll down to respond to this candidatePROFESSIONAL SUMMARYA professional leader with an active TS/SCI clearance with over 25 years of experience as an experienced Professional having worked as a Maintenance Chief, Maintenance Management Specialist, Automotive Maintenance Technician, Recruiter, Branch Chief, and Information Technologist with many agencies. Skilled in multi-agency / joint taskforce operations having worked with all Branches of the Military, DOD, DHA, DHS, NSA, Civil Service personnel, and Contractors in support of this country.EXPERIENCECURRENT POSITIONField Service TechnicianAPEX Systems Jan 2023 - CurrentCherry Point, NCInstall, configure, service, repair, and maintain Information Technology (IT) systems in both a stand-alone and client-server environment, including Microsoft (MS) server, Defense Message Systems (DMS), and other authorized IT systems as well as hardware and software for network services, storage networking devices, and servers.Integrate multiple Information Systems (IS) in a networked environment.Evaluate and resolve customer IS problems.Effect required hardware upgrades and repair to maintain mission capability.Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network.Install, optimize, and troubleshoot Local Area Network (LAN) and Base Area Networks (BAN).Experience with Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Networks (VLANs), Virtual Private Networks (VPNs), and Network Address Translation (NAT).Hahndyman4hire, LLCHandyman Aug 2021-CurrentOriental, NCProvide cost estimates and invoices for various projects requested by customer for Handyman services.I provided business & home repair services such as painting, pressure washing, plumbing, light electrical, drywall, tree services, and other construction services as needed for customers on a regular basis:RMCJr Cyber Security Analyst May 2021-Aug 2021Cherry Point, NCProcessing and responding to system access requests from end usersProviding help desk support on behalf of the IA teamAssisting with the development of system IA documentation to support certification of compliance to applicable standards including RMF and DCID 6/9Working with systems owners, government managers, and other stakeholders to manage cyber security requirementsMaintaining records of such scans, as required by C&A guidelines.Assisting ISSOs in responding to Information Assurance Vulnerability Alerts (IAVAs) as necessary to address systems vulnerabilitiesAssisting in the reviewing of systems security utilization logs per cyber security standardsProcessing and responding to system access requests from end usersProviding help desk support on behalf of the IA teamAssisting with the development of system IA documentation to support certification of compliance to applicable standards including RMF and DCID 6/9Working with systems owners, government managers, and other stakeholders to manage cyber security requirementsMaintaining records of such scans, as required by C&A guidelines.Assisting ISSOs in responding to Information Assurance Vulnerability Alerts (IAVAs) as necessary to address systems vulnerabilitiesAssisting in the reviewing of systems security utilization logs per cyber security standardsUnissant Feb 2020 May 2021Information Systems Security OfficerCherry Point, NCImplement and enforce all DoD IS and PIT system cybersecurity policies and procedures, as defined by cybersecurity-related documentation.Ensure that all users have the requisite security clearances and access authorization, and they are aware of their cybersecurity responsibilities for DoD IS and PIT systems under their purview before being granted access to those systems.In coordination with the ISSM, initiate protective or corrective measures when a cybersecurity incident or vulnerability is discovered and ensure that a process is in place for authorized users to report all cybersecurity-related events and potential threats and vulnerabilities to the ISSO.Ensure that all DoD IS cybersecurity-related documentation is current and accessible to properly authorized individuals!.D&Z Federal Services 4/2019 2/2020Field Service TechnicianCherry Point, NCIT Field Service Technicians will provide prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs).IT Field Service Technicians will include performing desk-side Windows 7 & 10 workstation support in a networked office environment and, more specifically,Supporting or performing MS Office and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes.Technicians will also be responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required, and accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements.AIST Technology 7/2018 4/2019Computer TechnicianCherry Point, NCPerform application, hardware and software troubleshooting.Help customers resolve technical problems in a timely manner.Analyze logs and spot common trends and underlying problems.Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.Respond promptly to emergencies when necessary.Provide hardware/software support to clients via emails, phone calls and on-site.Resolve complex issues effectively and follow through to appropriate resolution.Perform software/hardware installations, configurations and upgrades.Install and configure new workstations using deployment software.Troubleshoot user problems in Windows, MS Office, and other applications.Support, test, and troubleshoot hardware, software and OS problems.Work with vendor and internal support contacts to resolve complex technical problems.Work independently and research issues.ExperienceCOMSO 12/2017-7/2018 (Engineer 1), Optimus Technology 5/2017-12/1017 (Software Engineer), LEIDOS 1/2017-5/2017 (Systems Administrator), Eagle Alliance (CSRA) 3/2015 1/2017(Senior Associate Technician),American Security Programs (FPS Armed Security Officer) 8/2014 3/2015, General Dynamics (Senior Technician, Help Desk) 1/2014-3/2014, Prince Telecom (Cable Technician) 8/2013-11/2013, Dynamic Research Corporation (Systems Administrator III) 8/2012-4/2013, National Security Agency (NSA) (Branch Chief) 05/2011 10/2011, NSA (Computer System Architect) 08/2009 05/2011, L-3 Communications (Systems Administrator) 03/2008 08/2009, TEKSYSEMS (Desktop Support Technician) 12/2007 03/2008, CACI (Customer Service Technician) 06/2007 10/2007 BSA LB&B Associates (Computer Operator) 11/2006 06/2007, Eagle Alliance (IT Help Desk Support) 11/2005 11/2006, NSA (Police Officer) 1/2005 10/2005, U.S. Marines, (Mechanic/Recruiter/Maintenance Manager) 11/84 -11/2004Training ClassesWindows Command Line class Windows Power Shell classSANS Security Essentials class Fiber Optic Theory/Maintenance Tech classBreakup slate Routing and Switching class VMWare Install, Configure & Manage classLean Six Sigma Green Belt Training class Network + class.Security + class RH124 Red Hat System Administration ISymantec DLP 15.0 Class eMASSDISA HBSS Admin /ePO 5.92/ 5.3 DISA ACAS 5.3Tanium Operations & Security Essentials Tenable /Security CenterCertificationsFederal Law Enforcement (Mixed basic Police Training) CertificationSecurity + CE (current) Good through 2025EDUCATIONBachelor of Science, Business with a concentration in Information SystemsUniversity of Phoenix - Columbia, MD Apr 2014 GPA 3.47GPAJH |
