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Click here or scroll down to respond to this candidateCandidate's Name
Portland, OregonPHONE NUMBER AVAILABLEEMAIL AVAILABLESeeking career change to Water Maintenance field and utilize my diverse skills with over twenty-five years of diverse experience in IT, customer service, department enhancements, systems, application, projects, and implementation support, maintenance, analysis complemented with proven track record of clear, concise written and oral communication proven team collaboration skills. Key skills include:diagnostics/troubleshootingprocess and productivity improvementsexcellent customer serviceuser orientation/trainingsystem upgradesInventory managementoral/written communicationdocument creationcomputerized order systemsvendor relationsproject launchconstruction estimatedepartment enhancementsstaff supervision/training/evaluationSelf-directed, goal focused, and resourceful; consistently develop innovative solutions to workplace challenges. Maintain currency of technological expertise; comply with appropriate protocols. Known for initiative, commitment, and professionalism. Learn new tasks and new products quickly, comfortable in team situations and leadership roles. Effective manager, with the ability to maintain a balance between involvement and delegation. Eager to make a long-term commitment to a company that values individual contributions and hard work.Computer literate: mainframe systems support, web support, application support, Panvalet interface (table entries), ITSM (call recording), ITIL Best PracticesPROFESSIONAL EXPERIENCETop Pick Holdings (Home Investments/remodeling)FormanCoordinating construction work according to priorities and plans, producing schedules and monitor attendance of crew, monitoring and maintaining schedules for workmen and sub-contractors, and ensuring the best skills are applied by each worker. Ensure safety protocol is followed by everyone on the job site. Use of power tools in safe manner.XPO Logistics Formally Con-way, IncSenior Analyst, Applications Support (IT Team Coordinator)Manage IT Application Support, systems support. Implement projects, coordinating team training a schedule for staff supporting users of the XPO Logistics systems. Ensure customers needs are met.Also oversee support for applications and some XPO Logistics distributed systems for all service centers. Address application issues; ensure shipping expediency/accuracy, some vendor evaluation. Expediency/accuracy, as well as vendor evaluation, pricing, and failure analysis. Updated department metrics monthly; submit projects to higher level managers. Formulate and refine department policies and procedures; log and monitor trouble tickets, supervising approximately 15 million pro orders per year and ensuring proper handling of all issues. Support technicians and intervene with escalated calls; conduct ongoing coaching and mentoring; communicate directly with vendors regarding, delivery, and quality. Handle human resources functions including grievance mediation, hiring/dismissal, scheduling, performance reviews and promotion. Lead a range of team projects to enhance efficiency, productivity, and morale.Created and implemented initial department documents and maintained them on regular basis.Restructured entire department, putting in place improved procedures and processes while maintaining focus on customers.Initiated incident tickets (ITSM) including follow-through and regular client updates.Improved order process by facilitating and restructuring company ordering and tracking system for physical labels. This eliminated approximately 95% of monthly label issues.Increased monthly production by 14 hours because of using dynamic table entries in Panvalet interface, mainframe TSO.Maintain high morale among team members, whose average number of service years is 16.Enhanced Intranet platform that allows clients to address issues independently; worked with webDevelopers to refine this system.Reduced call volume 69% by simply creating FAQ.Streamlined customer service report process, cutting monthly preparation time in half (from eight hours to four).Improved customer satisfaction 32%.Earned Certificate of Achievement for contributions in Shipment and Equipment Management for Regional Transportation System.Devised documents for department training, applications supported, duties, and on-call procedures.Collaborated with operations team to enhance weekly batch jobs protocol, permitting dynamic entr into MVS/CFTSO. The operation had been done manually with written slips.In charge XPO PRO Label inventory control for entire company which is vital for daily operations with annual expense exceeds 1.5M. Worked as Purchasing Assistant; joined IT as Junior Analyst and advanced rapidly to senior position and lead. As supervisor in charge of supporting XPO system applications and web functions, have taken the team to the next level and continue to seek improvements.ACADEMIC EDUCATIONAssociate of Science in Business Management and Computer OperationsPORTLAND COMMUNITY COLLEGEPROFESSIONAL DEVELOPMENTCoaching and Team Building Skills for Managers and Supervisors |
