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EMAIL AVAILABLEPHONE NUMBER AVAILABLEEXPERIENCEJune 2022-PresentIAA (Insurance Auto Auction) CSR and TitleMax Lead ContactProvide a variety of customer support services through mail, telephone, and direct contact by answering questions, inquiries, and requestSet up new and maintain existing recordsProcess paperwork in preparation for auction dayTotal Loss Customer Care SpecialistHandle telephone inquiries on claim status regarding total loss title processDocuments files to include all procedures, next steps for title processInteract with customers by phone to provide accurate information and answering questions regarding their total lossLearn and maintain knowledge of state salvage and title laws for assigned statesJune 2021- June 2022Holiday Inn West Inn, Night AuditEnsure prompt Courteous service to all guestBalance daily accountsEnsure day is turned properly and timely for next day transactionsPrint and deliver check out receiptsAugust 2019- March 2020Hyatt Place Downtown Nashville, Night AuditEnsure prompt Courteous service to all guestBalance daily accountsEnsure day is turned properly and timely for next day transactionsSeptember 2018- August 2019Conduent, Call Center RepresentativeOutbound/Inbound calls (up to 100+/day)Update participants on the state of their casesDocument accounts for recent activityGo over billing and charges with participantsConsistently maintain a 80%+ phone audit scoreFebruary 2018- August 2018Hilton Nashville, Front Desk SupervisorEnsure prompt courteous service to all customersMaintain guest accounts are accurate & charges are debited properly.Communicate with various hotel staff to ensure guest satisfaction Communicate with sales team to confirm & identify group sale accounts.March 2017  January 2018Hilton Memphis, Front Desk SupervisorSupervise 5 plus desk agentsEnsure prompt courteous service to all customersMaintain guest accounts are accurate & charges are debited properly.Communicate with various hotel staff to ensure guest satisfaction Communicate with sales team to confirm & identify group sale accounts.May 2016 - March 2017Bryce Corporation, Machine HelperOperate machine properly.Perform quality control on product.Pack & prepare product for shipment.Replenish materials for machinery.June 2015 - March 2017Gaston Transportation, DriverDeliver freight safely & on time.Confirm all freight is properly loaded.Deliver BOL to clients.May 2007  September 2010Hampton Inn, Front Desk AgentManage front desk operations.Book & coordinate local conventions/seminars.Book & coordinate national conventions/seminars Handle reservations.Resolve guest complaints.Handle cash & credit transactions.March 2004 - May 2006Hilton, Administrative AssistantMaintain in-house accounts.Confirm& apply payments for banquet events. Create & monitor contracts.Manage appointments & schedules for various catering managers.EDUCATIONOctober 2009  March 2010 Strayer University Memphis, TennesseeAugust 1996  May 1998 Southwest Community College Memphis, TennesseeSKILLSProficient in Microsoft ProgramsDetail OrientedExcellent Communication SkillsOnQ Certification Certificate