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Nationality: USAEMAIL AVAILABLE  PHONE NUMBER AVAILABLESilver Spring, MarylandSummaryDynamic and resourceful professional skilled in project management and educational instruction. Exceptional eye for detail. Articulate communicator with talent for building working partnerships. Collaborative team player with demonstrated success in both supporting and learning from colleagues to achieve optimal outcomes. Adept at database maintenance. Experienced in research and analysis. Committed to pursuing opportunities for continuous professional growth and development.Work ExperienceRolling Bay/ATF National Tracing Center, Martinsburg, West VirginiaContracted Federal Government Data Entry Clerk, Out-of-Business Records Team, 2010  2012Gathered and analyzed information from OBR records on individuals purchasing firearms. Maintained documents relevant to firearm records from OBR firearm dealers. Indexed OBR records. Maintained proprietary databases and programs.Consistently achieved optimal level of project accuracy with minimal supervision.Secured information from out-of-business files to support criminal investigations of crimes involving firearms, including armed robberies, assaults, and shootings.Established and strengthened working partnerships with various tracing center teamsObtained general security clearance from U.S. Department of Justice.New Era of Networks, Pacheco, California/Sybase, Inc., Dublin, CaliforniaEducation Coordinator, 2000  2002Led administrative operations. Organized training schedules. Secured materials used in training sessions. Facilitated communication between course instructors and students. Monitored contracted instructors expense accounts. Scheduled travel reservations. Measured student achievement. Fostered business partnerships with clients.Designed course curriculum and introduced impactful teaching methods.Meticulously maintained compliance with government standards.Accomplished all task with minimal supervision, completing assignments on or ahead of schedule.Century Analysis, Inc., Pacheco, CaliforniaLevel One Customer Support Specialist, 1996 - 1999Liaised with clients experiencing technical issues with their custom-designed software. Determined client issues and provided them with work numbers. Directed calls to most appropriate technical specialists.Developed and administered survey to clients to help identify means for improving products and services.Maintained highest possible levels of customer satisfaction.Earned positive client approval ratings.Walden Books, Inc., Concord, Pleasanton and Oakland, CaliforniaVarious from Bookseller to Manager, 1980 - 1996Ordered and stocked books. Offered book recommendations to customers. Managed payment transactions. Completed bank deposits.Earned numerous promotions, starting out as bookseller and ending up as manager.Provided exceptional service to optimize customer satisfaction levels and boost sales.Received one of the stores highest mystery shopping scores.EducationMaster of Business AdministrationWalden University-Graduated in 2020 with a GPA of 4.0.Master of Science in Sports ManagementAmerican Public University System-Graduated in 2015 with a GPA of 3.97.Bachelor of Arts in Business and MarketingAmerican Public University System-Graduated in 2012 with a GPA of 3.30.ReferencesKatherine Craig, Century Analysis, Inc/New Era of Networks/SybasePHONE NUMBER AVAILABLEScott Hester, Bureau of Alcohol, Tobacco, Firearms, and ExplosivesPHONE NUMBER AVAILABLENancy McInnes, New Era of NetworksPHONE NUMBER AVAILABLEShari Michael, Rolling Bay, LLC/Three Saints, LLC.PHONE NUMBER AVAILABLEThomas Patterson, FriendPHONE NUMBER AVAILABLEAdditional InformationProficiencies:I certify that, to the best of my knowledge and belief, all of my statements are true, correct, complete, and made in good faith.