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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLESummary of QualificationsCollege graduate in Business Administration with over 10 years of experience in managing employees, training and monitoring performance, and coaching and motivating staff to meet operational goalsExcellent communication skills consisting of reflecting a positive, professional helpful attitude, willingness to listen and assist with resolving conflict and answering questionsEffectively organized and able to prioritize work and successfully meet deadlinesAbility to work independently as well as part of a team in a flexible way that allows for changes in assignments and priorities depending on identified needsEducationBachelor of Science Business Administration 12/17Purdue University Global (formerly Kaplan University), Hagerstown, MDOverall GPA 3.25Presidents and Deans ListPerfect AttendanceAssociate of Applied Science Medical Office Management 04/12Associate of Applied Science Health Information Technology 12/10Kaplan University, Hagerstown, MDSignificant CourseworkMicrosoft OfficeEthicsSociologyAccounting IIntroduction to Management Professional PresenceHuman Resource Management FinanceInterpersonal Communications MicroeconomicsBusiness Math and Statistical Measures MacroeconomicsMarketing Employment and Staffing Organizational BehaviorBusiness Law Marketing ManagementBusiness Statistics and Quantitative Analysis Managerial EconomicsManagement Policy and Strategy Employment LawBusiness Process Management CompensationEmployee Training and DevelopmentExternship ExperienceManitowoc Crane, Greencastle, PA 10/17-12/17Human Resources ExternAssisted with recruiting and hiring process by creating job requisitions for additional staff or to replace employeesParticipated in orientations for new employees by answering questions and reviewing employee required documentsGenerated spreadsheets on excel and created pivot tables, charts and graphs to track human resource initiatives and goalsUtilized Microsoft Office to draft correspondences, letters and other documentsTri State Community Health Center, McConnellsburg, PA 08/11-11/11Medical Office Management ExternReviewed, filed, and assembled patient chartsAssisted with checking patients in and out and scheduling and cancelling appointmentsAnswered patient questions and assisted with referrals and billingWork HistoryDL Martin, Mercersburg, PA 05/21-PresentShipping ClerkObtain and process product ordersSchedule large shipments and plan logistics to ensure there is sufficient storage space for incoming ordersSchedule shipments with UPS and FedExKeep files of products shipped and receivedTroubleshoot shipping issues that arise and work to solve themMaintain a clean work area with files labeled and organizedManitowoc Crane, Greencastle, PA 01/18-Present, 09/12-07/15AssemblerFollow shop orders and specifications to perform assembly of parts and componentsLoad and unload items from machine conveyors and conveyances following all company procedures and safety rulesRead and interpret drawings and blueprints to identify required materials for each projectMaintain daily production logs and reports to keep manager informed of work completed and issues preventing production of workTravel Centers of America, Greencastle, PA 08/13-11/15CashierManaged inventory and communicated with vendors for reordering and restocking productsProvided customers with fast, friendly service and answered their questions and concernsProcessed various payment methods using point of sale system and followed cash handling procedures and policiesAdhered to loss prevention, inventory control and compliance proceduresJLG Industries, McConnellsburg, PA 01/05-10/08AssemblerRoutinely kept work stations, tools, parts, and equipment clean to avoid unnecessary loss of production and prevent safety hazardsCleaned specified surfaces and masked other areas of assigned metal products using abrasivesRead and followed specifications and instructions in order to determine work requirementsIdentified equipment problems, cleaned, repaired and reassembled correctlyHMS Host, Waterfall, PA 03/99-09/12SupervisorEffectively led and managed a team of associates by providing coaching and training resulting in building a cohesive and productive team environmentMonitored and observed day to day activities of employees, coordinated breaks and kept management informed of area activities and significant problemsCompleted opening, daily and closing procedures and checklists in accordance with company policies and proceduresAssisted manager with hiring process by participating in interviews, conducting orientations, completing new hire paperwork, and addressing questions or concernsTrained and developed staff members and coordinated with management on the job training of new associatesMonitored employee performance, completed performance-related documentation, initiated disciplinary actions, collaborated with manager to develop performance improvement plans and coached employees in improvingCreated daily reports to keep management informed of challenges, successes, and productivity of business unitResolved customer complaints by providing solutions and alternatives within time limits and followed up to ensure resolutionMaintained a steady workflow by working as a team player, assisting other co-workers, and traveling to other locations to resolve issues or fill in for absent staffMonitored compliance with safety guidelines, built awareness about safety, reported safety concerns to management, and conducted safety trainingProvided quality service by enforcing quality and customer service standardsOperated point of sale and lottery system for processing various payment methods, coupons and lottery documents following company cash handling policies and procedures while maintaining security of cash |
