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EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional SummaryExperienced Regulatory Compliance Analyst and Financial Services Professional with a proven track record in transaction monitoring, anti-money laundering, loss mitigation, and mortgage processing. Skilled in developing performance metrics, conducting comprehensive due diligence, and ensuring regulatory compliance. Adept at analyzing large volumes of data, creating and maintaining operational processes and procedures and training employees.Professional ExperienceEYRegulatory Compliance AnalystJanuary 2022 - PresentInvestigate and analyze financial crimes, including anti-money laundering and counter-terrorist financing processes, to ensure regulatory compliance.Prepare, review, and coordinate regulatory submissions for both domestic and international projects.Update and streamline standard operating procedures, work instructions, and policies.Develop and distribute daily performance metrics, enhancing team efficiency and decision-making.Conduct employee training on application procedures, resulting in improved compliance and process adherence.Recommend adjudications on escalated risk findings for Enhanced Due Diligence (EDD) and identify potential money laundering or terrorist financing trends.Analyze large volumes of transaction data, producing comprehensive reports that highlight key insights and trends.Conduct thorough due diligence research on high-risk and existing customers to mitigate potential risks.Freedom Mortgage CorporationLoss Mitigation ProcessorDecember 2019 - October 2021Reviewed and analyzed loan applications and documents to confirm adherence to established loss mitigation policies and guidelines.Verified borrower documents, performed escrow analysis, and assessed credit and financial statements to determine risk and eligibility for mitigation.Managed special projects and collaborated with departments to ensure effective implementation of borrower requests.AetnaJoint Claim AdministratorJanuary 2018 - December 2019Acted as a liaison between the organization and third-party administrators for Joint Claims Administration.Processed medical and hospital claims, ensuring compliance with TPA plans and accurate payments.Identified and reported claim irregularities and verified Medicaid eligibility and provider payments.The Stonehill GroupQuality Assurance Analyst IFebruary 2017 - September 2017Conducted audits of closed home loans to ensure compliance with guidelines and identified areas for process improvement.Reviewed income, assets, credit, and collateral documentation, and prepared comprehensive audit reports with recommendations for resolution.Examined and conducted compliance and post close reviews on conventional and government loans originating from Fannie Mae, Freddie Mac, GSE, FHA, VA and USDA.DitechLoss Mitigation UnderwriterSeptember 2015 - August 2016Analyzed loan applications, credit reports, and financial documents to determine eligibility and compliance with guidelines.Recommended loan approvals or rejections based on creditworthiness and managed all aspects of credit analysis.Communicated externally with investors and clients negotiated terms of refinance and mitigation.EverbankServicing Quality Control AuditorDecember 2014 - June 2015Performed detailed file reviews of mortgage loans to ensure process adherence and compliance with established policies.Prepared audit reports with findings and recommendations for risk mitigation and process improvement.Conducted audits for management to assess effectiveness of controls, accuracy of financial records, and efficiency of internal and external client operations.Bank of AmericaProcessor/UnderwriterNovember 2003 - August 2014Monitored and managed delinquent mortgage accounts, negotiating resolutions and processing loan applications.Analyzed financial status, credit history, and property evaluations to determine loan feasibility and risk.Communicated with clients regarding delinquent accounts, arranged forbearance agreements, and reviewed policy and procedural changes.Reviewed and verified contract details, ensuring accuracy and addressing any discrepancies before closing.Provided clients with regular updates on the status of their transactions, addressing any questions or concerns promptly.Handled administrative tasks including preparing and submitting transaction documents, managing deadlines, and maintaining transaction files.Managed documentation and communication between buyers, sellers, agents, and lenders, maintaining accuracy and compliance with legal requirements.SkillsRegulatory ComplianceAnti-Money Laundering (AML) and Counter-Terrorist Financing (CTF)Data Analysis and ReportingTransaction MonitoringLoss MitigationMortgage Processing and UnderwritingEmployee Training and DevelopmentPerformance Metrics DevelopmentProcess ImprovementProcess DesignReportingOral CommunicationsPresentation SkillsPrioritizationProblem SolvingProcess SimplificationEducationBachelor of CommunicationUniversity of North FloridaJacksonville, FL1997CertificationsCertified Anti-Money Laundering Specialist (CAMS) |
