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Title Customer Service Delivery Driver
Target Location US-TX-Carrollton
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Plano, Texas Street Address  PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVETo secure a challenging position within an organization that focuses on excellence, where my organizational skills, attention to detail, strong work ethic, and proven leadership will benefit the organization.WORK EXPERIENCEAppliance WarehouseCoppell, TexasAppliance Technician05/29/2023-PresentDuties:Installation, repair, and inspect home appliance.Warehouse operations.Deliver home appliance.Communicate with residential and commercial property.Forte FrozenDenton, TexasFrozen Food Delivery 06/11/2022- 05/20/2023Duties:Drive 26ft truck.Use route sheet to load/unload frozen foods to varies of schools.Keeps track of new inventory and replaced inventory.Maintain paperwork to ensure payment.Provide courteous and excellent internal and external customer service.Transport Frozen goods (Delivery Driver)Texas Meter DepartmentGrand Prairie, TexasElectric Meter Technician03/01/2022- 06/22/2022Under the general direction of the Project Manager and/or Field Supervisor, the Electric Meter Technician will be installing electric meters, mostly residential class.Duties:Exchanges residential and commercial class electric metersUtilize a work order management system to capture and enter site data.Maintains accurate records of work completed, including troubleshooting areas.Oversee materials, equipment, vehicle, and tools.Keeps track of new inventory and replaced inventory.Maintains client communications, data, and reporting.Provide courteous and excellent internal and external customer service.Blue Nova LogisticsGarland, TexasDelivery Driver07/2019- 02/2022 Contract EndedOperations:Performs work related to the operational activities of Amazon Delivery, including customer service, receiving documents, records management, coordinating routes for delivery, and quality control.Duties:Successfully completed deliveries by time requested daily.Efficiently handled the pre-trip and post-trip inspections of the vehicle before leaving the companypremises.Maintained completed records regarding the invoices, production shipped, and special instructions regarding shipments.Regularly and responsibly handled customer service complaints and resolves them with complete customer satisfaction.Demonstrated flexibility while cross-training within various roles to meet organizational demands.Established strong relationships both internally and externally ensuring customer satisfaction and retention.Obtained and maintains a DOT medical card, a clean driving record, and completed multiple company sponsored safe driving courses.Independently made decisions without direct supervision for myself and other delivery drivers daily.Researched missing packages to understand the root cause of scanning failures and gathered information on disputed deliveries for management review.Wrote reports of irregularities such as equipment or property damage, theft, or unusual occurrences.STEALTH MONITORING15182 Marsh Lane Addison, Texas 75001Surveillance Security Officer03/2019- 08/2019Conducted video surveillance via closed-circuit TV (CCTV) cameras for numerous and various properties, employers, contacts. Operations:Enforced laws to protect monitored property.Monitored alarms, suspicious persons, trespassing vehicles and more via closed- circuit TV cameras.Answered service calls concerning criminal activity or problems, removed disorderly persons from property.Remained alert at all times; protecting crewmembers and surrounding premises against possible attacks and or dangerous scenarios.Wrote reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.Controlled access to personal residential neighborhoods and professional building.STATE OF FLORIDA DEPARTMENT OF JUVENILE JUSTICE1100 45th Street West Palm Beach, Florida 33407Juvenile Probation Officer12/18/2015-07/13/2018Conducted investigations and prepares pretrial services and predisposition reports for the Fifteenth Judicial Circuit Juvenile Division Court. Supervised juveniles on pretrial services, probation and supervised release. Conducted investigations and provided evaluations and recommendations to the Courts regarding compliance with conditions of supervision. Developed collaborative relationships with defendants/offenders and family members/legal guardians with a goal of aiding them to successfully complete the term of supervision. Cooperated with other juvenile probation offices and units in investigating and supervising persons transferred in and out of the circuit and performed additional related services as may be requested by other Courts. Stayed informed and updated on new developments and techniques in the community corrections field and applied these to the work as desired and needed.Supervision:As a Probation Officer, supervised a Caseload of 40 offenders.Investigated the circumstances of youths petitioned to appear before the Juvenile Court.Conducted searches of juveniles on probation, execute active warrants, and detain probation violators.Communicated effectively with maladjusted youth and families by interviewing, listening, and counseling.Provided recommendations to the Court regarding Juvenile Offenders on my caseload, which included counseling, secure treatment, residential placement, and probation.308Enforced rules of probation as directed by the Court and formulate consequences for rule violations.Worked in collaboration with numerous organizations that provide adequate services to juvenile offenders, including counseling services, community service agencies, Palm Beach County School District, and the Department of Children and Families.Conducted on-site and system reviews of criminal case records to insure actions are in accordance with mandated juvenile criminal rules of procedure.Administrative:Prepared and deliver reports to the court with recommendations for the treatment of the juvenile and progress made.Ensured that juvenile meets all court obligations by imposing sanctions and filing probation violations.Maintained case records and documentation necessary to reveal an accurate profile of the juvenile; completing and gathering required paperwork, to include all related criminal activity, familial and personal information, and education records.Ensured adherence to established policies and procedures within the legal and administrative framework of the Juvenile Justice System.*Supervisor  Stephanie Riley, 1100 45th Street, West Palm Beach, Florida 33407 (561) 882-3602PALM BEACH COUNTY SCHOOL DISTRICT5150 117th Court N, Palm Beach Gardens, Florida 33418Paraprofessional11/15/2013-12/18/2015Under the supervision of Certified Teachers, performed aid in the classroom and campus in the educational environment. Provide teachers and administrative departments with assistance in classroom management, individual and group student teaching, behavioral organization and a range of administrative and clerical tasks.Operations:Maintained records of students educational and behavioral development as assigned by teacherProvided guidance to students in independent study and corrective programs as designed by districtEstablished and maintained working relationships with students, teachers, faculty members, and other district employeesAssisted with the daily flow of scheduled operations throughout the school day; lunch times, drills, etc.Assisted special education students with a variety of disabilities including learning disabilities, emotional disturbance, autism spectrum disorders, ADHD, developmental disabilities, and communication disorders.Monitored and supervised in-school suspension, detention, and other disciplinary activities De-escalated violent situations between students.Administrative:Documented all meetings using approved procedures to record any behaviors noticed, interventions implemented, responses to the interventions, and plans for the students.Performed clerical tasks (e.g. making copies, filing, etc.) for the purpose of helping the teachers and instructors get instructional materials readySuccessfully corresponded with parents through a variety of media (phone calls, formal and informal conferences) to enhance the success of studentsCompleted detailed progress notes for individualsMaintained confidential student and behavioral records, instructional materials, and data collection.*Supervisor  Phillip DAmico 5150 117th Court, Palm Beach Gardens, Florida (561) 776-3500EDUCATIONBachelors of Science in Criminal Justice, May 2010, Florida Gulf Coast University, Fort Myers, Florida Additional Professional SkillsAdept at Managing Cases without losing sight of overarching goal of promoting rehabilitation.Handle multiple critical tasks simultaneously and follow-up on unresolved issuesExcellent Interpersonal and communication skills as well as a pleasant, professional demeanor.Successful in learning and comprehending new systems and methodsProven success in independently managing projects and meeting/exceeding all milestones and deadlines.Ability to mentor and guide supervised individualsSuccessful at adapting to management stylesComputer Literate and proficiency in the use of Adobe and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Self-motivated and confident in making decisions.

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