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Click here or scroll down to respond to this candidateCandidate's Name
Senior Operations and HR ManagerEMAIL AVAILABLE PHONE NUMBER AVAILABLELinkedIn Elkridge, MD Street Address
Accomplished and results-driven professional with extensive experience overseeing operational efficiency, human resource management, and business development.Proven track record in budget planning, staff recruitment, and team leadership to optimize operations and reduce costs. Proficient at implementing business continuity plans, analyzing performance metrics, and enhancing customer satisfaction to increase organizational resilience and service quality. Demonstrated exceptional communication, analytical, and strategic decision-making abilities.Areas of ExpertiseOperational ExcellenceBudget Planning & ControlHuman Resource ManagementBusiness DevelopmentPerformance Metrics AnalysisTeam Leadership & DevelopmentPayroll (ADP)Stakeholder EngagementVendor & Contract ManagementProfessional ExperienceKiddie Academy, Baltimore, MD 2015 2022Managing Director Owner OperatorFostered a corporate culture of open communication and collaboration within the organization. Designed a budget to balance income and expenses for each fiscal year. Implemented a business continuity plan for uninterrupted operations during crises. Monitored and evaluated performance metrics to identify potential issues and take corrective action. Analyzed data to identify trends, inform decision-making, and enhance performance.Noteworthy Contributions:Completed 225 credit hours required for Director of Childcare certifications.Maintained up-to-date knowledge of MSDE and Franchise policies and procedures.Created and implemented policies and procedures for the organizationSupported employees in the development and meeting of annual professional development goalsAssisted employees with their daily responsibilities and provided procedure guidance as needed to aid in successfully fulfilling their job dutiesLed a team of over 30 employees and managed an Educational Childcare Program with over 100 enrolled children.Enhanced HR operations by managing comprehensive tasks, including payroll administration, employee recruitment, training programs, terminations, and conflict resolution implementation.Systems & System Software Solutions, Hanover, MD 2013 2015Senior Business DeveloperCultivated and sustained relationships with key stakeholders to align with business objectives. Contributed to the creation of RFPs (Request for Proposal) for government agencies. Supervised recruitment and onboarding processes for new employees.Noteworthy Contributions:Recruited, trained, and developed project teams for government agency initiatives.Coached and mentored administrative staff for improved job performance and knowledge.Enhanced customer service and satisfaction by fostering strong relationships with vendors and contractors.SAIC/Leidos, Columbia, MD 2006 2013Program ManagerDeveloped project budgets and maintained spending control. Collaborated with stakeholders to define project objectives, scope, and timelines. Cultivated strong working relationships with vendors and contractors to enhance customer service and satisfaction.Noteworthy Contributions:Negotiated and managed vendor contracts to ensure favorable terms and conditions.Initiated and Fostered client relationships and maintained communication among all departmentsCreated and delivered product presentations to executive management, resulting in increased investment.EducationBachelor of Arts in Psychology, University of Maryland, Baltimore, MD |
