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Click here or scroll down to respond to this candidateCandidate's Name
As a seasoned professional with over thirty years of committed customer service, I offer a set of well rounded communication, interpersonal and management skills. As a self-starter, with strong solutions oriented management style, I flourish with challenges while exceeding expectations. Authorized to work in the US for any employerWork ExperienceHome Health CaregiverCare.com - Naples, FLAugust 2018 to PresentSupport clients by providing empathetic companion care with personal care. Manage and administer scheduled medication by physician as instructed on the care plan. Responsible and patient with clients while assisting them accomplishing home management tasks. Build trustworthy relationships with clients and their families while providing communication via daily log of behavioral and mood evaluation. Assist clients daily with physical activities and mental stimulation performance improvement.Dispatch/Customer Service LeadKept track of over 50 drivers in the field to assist with scheduled appointments. Established successful results with clients through prompt and courteous service. Monitored dispatched units for completion of their deliveries. Coordinated communications update current information with drivers, other personnel and customer support. Operated a variety of equipment including mobile data, two-way radios, telephones, radio transmitting systems, computers, printers and call-management sequencers in accordance with regulations and FCC guidelines. Maintain a safe work environment by adhering to Amazon's policies and procedures.Life CoachTJE - Naples, FLJanuary 2007 to December 2021Provide life skills support by partnering with clients identifying their goals and ambitions with successfully enhancing their personal skills and career opportunities. Encourage clients to improve their general outlook in life including self-esteem, optimism and personal responsibility with accomplishing committed goal achievements. Maintain open communication and leadership with clients while having the flexibility to adapt to changing surroundings. Motivate clients to improve their confidence in leadership skills and indulging in character-building activities. Bilingual Project Manager with Extensive Healthcare Experience Naples, FL 34102EMAIL AVAILABLEPHONE NUMBER AVAILABLEAmazon - Fort Myers, FLFebruary 2018 to 2022Cosmetic CoordinatorMiami Dermatology and Laser Institute - Miami, FLJune 2012 to November 2015Responsible for business development and growth, exceeding operational margin by 25%. Implement, train and increase product awareness with staff in medical devices and procedures. Increase sales by educating and training staff with marketing materials for optimum client/patient treatments, services and overall experience.Assist physicians during all invasive and non-invasive procedures. Maintain an exceptional consistent empathetic relationship with patients pre/post procedures. EducationSome College in CommunicationsHunter College - New York, NYOctober 1984 to May 1986Skills Microsoft Office Microsoft Word Microsoft Powerpoint Microsoft Outlook Organizational Skills Time Management Dispatch Creative Direction Team Building Team Leader Team Management Critical Thinking Problem Resolution Compassion Communications Business Development (10+ years) Project Management (5 years) Leadership Experience (10+ years) Patient Care (10+ years) Customer Service (10+ years) Front Desk (10+ years) Coaching (10+ years) Process Improvement Sales (10+ years) Presentation skills Event Planning Quality Assurance Personal Assistant Experience (10+ years) Events management Training & development (10+ years) Sales management Management Hospitality (10+ years) Medical office experience (10+ years)Languages Spanish - ExpertCertifications and LicensesFull Specialist-FS886073September 2017 to October 2021In the state of Florida, a Full Specialist is someone who is licensed to provide full speciality services. They are educated in a combination of the nail specialty and facial specialty. CPR CertificationFirst Aid CertificationAssessmentsCustomer Focus & Orientation Highly ProficientMarch 2020Responding to customer situations with sensitivity Full results: Highly ProficientCleaner fit ProficientSeptember 2021Measures the traits that are important for successful cleaners Full results: ProficientCustomer service ProficientNovember 2021Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationII Level Background ClearedEMAIL AVAILABLE |
