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Click here or scroll down to respond to this candidateCandidate's Name
Elk Grove VillagePHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYUnited States Army Infantryman and Military Veteran with high level Secret clearance and 12 years of proven experience. Accomplished measurable results while leading teams of 4-36 men and women in a dynamic, fast - paced environment. Possess a comprehensive background in offensive and defensive tactical maneuvering derived from conducting domestic and global operations in Iraq, Afghanistan, Canada, Germany, and The United States. Managed risk upon multiple lines to protect assets, property, and equipment valued over $8 million dollars while meeting the expectations of senior leadership. Possess extensive knowledge in unit tactics, reconnaissance, administration, spiritual, financial and mental issues. Recipient of multiple awards for outstanding performance and professionalism. During his tenure with the US Army, he endured through many troop schools to set himself apart from his peers such as Demolitions school, UCLC (urban combat leaders course), MGLC (machine gun leaders course), and RMIC (rifle marksmanship instructor course), Suicide prevention training, medical training, and MRT (master resiliency training). Held a Secret Clearance (S), as well as a Top Secret and Top Secret-Sensitive Compartmented Information (TS, and T-SCI). Exceptional leader with a proven track record in inspecting worksite performance and processes to ensure compliance with regulations and best business practices. Ambitious, personable professional that exceeds organizational goals. Detailed oriented, with a keen eye for identifying potential problems. Skilled in instructing and building high performing teams. Collaborative but with a distinct personal style. Effective communicator and problem-solver.PROFESSIONAL EXPERIENCEUSAA (FSB) Bank Sales and Service Contact Center Rep III December 4th 2023 - April 23rd 2024-Identify member needs and provide solutions and/or offer banking products while consistently adhering to compliance policies and procedures and maintaining exceptional member service. USAA Banking products include checking/savings, credit cards and auto/personal loans-Understands circumstances and then make proper assessments, selecting from two or more courses of action, and then reaching a conclusion either through an intuitive (feeling) or a reasoned (logical) process or a combination of these.-Handles inbound member calls in a high volume fast-paced contact center environment Utilizes effective communication and probing questions to identify member needs-Demonstrates ability to manage multiple tasks such as efficiently navigating between systems and resources Provides relevant solutions while following written policies and procedures-Advises and educates members on digital tools and resources-Utilizes critical thinking to determine additional member needs and solutions-Demonstrates ability to attract new members and expand relationships with current members through product acquisition-Provides exceptional member service by demonstrating empathy, active listening, and professionalism Exemplifies strong time management skills by closely adhering to assigned work schedule - Exemplifies strong call management skills by assisting members within a timely manner and limiting non productive timeHaven for Hope (Life Safety Officer) MARCH2023 AUG2023 - Texas Licensed Level I, II, and III Security Officer-American Red Cross CPR/First Aid Certification Certified-Responsible for the safety, health and welfare of San Antonios Homelessness Clients attending and arriving at Haven for Hope-Responsible for the safety and welfare of Homeless Families, Couples, and Drug Rehabilitation clients Planned and executed multiple checks of Haven for Hope Campus, exterior and interior - Responsible for Dorm checks for contraband, and prohibited items such as drugs, alcohol, non-prescribed medications, weapons, knivesLoomis Armored Truck Driver NOV2022 FEB2023-Trained and licensed DOT driver for Federal cash drop-offs. Handling federal cash for local companies, contracted banks, and local businesses-Responsible for safety and protection of individuals and federal cash-Planned and executed multiple routes advancing out as far as southern Texas to central Texas - DOT licensed.-Texas Licensed Level I, II, and III Security OfficerUnited States Army Fort Benning, GA 2009 2009 Basic Combat Training - OSUT (One Station Unit Training) Infantry SchoolBasic Combat survival skills, and Infantry basic skillsWorked within a 4-man team to a 32-man PlatoonAccountable for sensitive items in excess of $1,500,000Studied Infantry basic tactics ranging from Physical Training, Map reading and navigation, Marksmanship, United States Army weapons knowledge and familiarization, graduated after 13 weeks as a United States army InfantrymanAchieved the ranks of Junior Enlisted (E3-E4), Junior Non-Commissioned Officer (E5-E6), Then achieved the status of Senior Non-Commissioned Officer prior to his Honorable Discharge in March of 2022 of Sergeant First Class (E7)United States Army 2009-2022 Fort Hood, TX - Fort Drum, NY - and Fort Carson, CO Team Leader, Squad Leader, Pathfinder Team Leader, Weapons Squad Leader, Platoon Sergeant: - Led, mentored, and trained a 4, 9, and 36-man Team, Section and Platoon conducting training, security and protection patrols in support of global operations while active duty in the United States Army. Deployed to four combat tours Iraq (2), and Afghanistan (2), along with multiple training rotations within the United States and Germany. Completed three Army Leadership schools such as Basic, Advanced and Senior Leaders course. all based on the curriculum of administrations, Infantry Tactical knowledge, Equal Opportunity training, SHARP (sexual harassment/assault response prevention) training. Worked with numerous applications and software to include Microsoft, Windows, Android, Apple, Microsoft Office and Java PDF. Completed training on multiple systems that required a Secret Clearance (S), Top Secret (TS), and Top Secret-Sensitive Compartmented Information (TSCI)CERTIFICATIONSBasic Combat training/OSUT 2009Combat Life Savers CourseRange Safety Officer 2013Warrior Leaders Course 2013Advanced Leaders Course 2015Senior Leaders Course 2020Sexual Harassment/Assault Response Prevention 2009 2022Texas Level I, II, and III SecurityAmerican Red Cross CPR/First Aid CertifiedNOTABLE AWARDSArmy Accommodation Medal (6)Army Achievement Medal (4)Good Conduct Medal (3)Overseas Medal (4)Non-Commissioned Officer Professional Development Medal(3) Iraq Campaign Medal (2)Afghanistan Campaign Medal (2)TECHNICAL SKILLSSoftware: Microsoft Office, SharePointOperating Systems: Mac / Microsoft Windows / Apple / Android |
