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Click here or scroll down to respond to this candidateCandidate's Name
SUMMARYExperienced professional with a diverse background spanning Insurance Sales, Business Analysis, Customer Service, Business Management,. Adept at gathering requirements, documentation, creating user stories, conducting user interviews and market research. Extensive experience in e-commerce, managing online platforms, interacting with customers worldwide and solving their issues.TECHNICAL SKILLSSoftware: Microsoft Word, Excel, Power point, Jira, Confluence, Photoshop.Operating Systems: Windows.EXPERIENCEWFG Insurance February 2024 CurrentFinancial advisor:Find potential clients, educate them about financial needs, retirement savings, life insuranceProvide clients with Life Insurance Plans, IRAs, Educational and Health Savings PlansLearn about other Financial plans available in the marketCertified Life Insurance Agent in Florida 2-40Aarohe Corp. February 2023 Jan 2024Business AnalystAssist the development team in creating and implementing a travel services application.Conduct market research and competitor analysis to identify gaps in the travel app market, leading to the incorporation of unique features that increased user engagement by 25%.Collaborate closely with stakeholders, including product managers, designers, and developers to create vision, scope of the project, created business requirements documents, functional specifications, and test cases, to ensure a smooth development process and minimize post-launch issues.Achieved a significant growth in the user base within the first year of the application's launch, contributing to a 30% increase in company revenue.Sunshine Collections October 2012 Jan 2023Ecommerce Business Manager/Customer ServiceManaged a catalog of 500+ products on Shopify and Ebay resulting in a 30% increase in sales year-over-year by optimizing product listings and advertising campaigns.Functioned as the primary point of contact for clients, addressing technical inquiries, troubleshooting issues, and offering solutions promptly.Responsible to oversee inventory purchases, shipping of domestic and international orders, handling custom forms. Generating sales on international ecommerce platforms.Troubleshooted and resolved various issues related to Shopify such as site performance issues, loading delays, payment gateway issues, product display errors, incomplete product information, lack of cross selling opportunities.Conducted regular audits of the online store's content, design, and functionality to ensure a seamless customer experience.Conducted Social Media Marketing campaigns, Digital Marketing strategies, which led to significant improvement in sales.Collaborated with the marketing team to create engaging email marketing campaigns, leading to a 20% boost in click-through rates.EDUCATIONBachelor of Science, University of Health Sciences, Lombard, IL.Associate Degree in Computer Science, College of DuPage, Glen Ellyn, IL. |
