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Click here or scroll down to respond to this candidateCandidate's Name
Waco, TX PHONE NUMBER AVAILABLEEMAIL AVAILABLEResourceful individual with years of active experience in developing strategies to promote team member adherence to company regulations and performance goals.EXPERIENCEOCTOBER 2020- PRESENTSALES CUSTOMER SERVICE, MAC ConnectManage incoming calls and customer service inquiriesGenerae sales leads that develop into new customersIdentifying and assessing customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesOCTOBER 2019 OCTOBER 2020CUSTOMER SERVICE ANALYST, frontier communicationsSupport Field sales team members in providing quotes, proposals, contract, and data-gathering requirementsManage assigned accounts to fully support all sales associated activityMonitor installation from order to delivery on special needs requests, keeping customer and sales person aware of significant changes in schedules and ensure accurate billingEducate customers on billing process, how to read bills and verifies billing accuracy, where appropriateWorking internally with other departments as neededAssist direct sales to meet or exceed contract renewal objectivesAccount auditing for billing accuracy and additional revenue opportunities where appropriateAPRIL 2019-OCTOBER 2019PRODUCTION WORKER, PCAStarts assembly and production machinery at beginning of shiftMonitors equipment to ensure that products are being assembled properlyMakes sure that workstation is clean and free of hazardous materialsAddresses problems with production equipment and machinery and fixes them as neededCleans equipmentAssembles product parts by handUses power tolls to solder, weld, drill and attach partsObserves and removes fault product parts from assembly lineInspects assembled products to ensure they are up to quality standardsAffixes labels, company logo, and other exterior details to productsPacks up completed products and prepares them for shipmentKeeps factory floor cleanUnloads, organizes, and stocks shipmentsNOVEMBER 2018-APRIL 2019MEAT CUTTER, cargillCuts and prepares all varieties and cuts of meat while operating tools safelySells products by providing customers with information needed to make product-related decisionsHelps to verify and unload meat deliveries from trucksMaintains, fills, and rotates product in meat casesMoves meat from coolers to cutting area and returns cut meat to coolersTrains other associates as neededKeep area and equipment cleanDECEMBER 2015-OCTOBER 2018PRODUCTION WORKER & LEAD, Pilgrims prideDirectly operate or supervise the operation of the whole production line, extruder/grinding operations, lead all staff in the shiftMonitor and maintain proper safety requirements in the shift to ensure the safety of the staffMonitor and maintain the quality to ensure the products meet the required standardsProvide training to the staff on relevant environmental health and safety requirements to ensure that all staff are trained in accordance with regulationsResponsible for personnel decisions related to hiring, performance and disciplinary actions.Make reasonable decisions regarding inbound ingredients, and outbound loadsEDUCATION2012GED, AJ Moore high schoolGPA: 3.5SKILLSPunctualityTeamworkSafetyAttention to DetailFlexibilityLeadershipOrganizedStrong CommunicationCritical ThinkingCustomer ServiceWillingness to LearnProfessionalismStrong knowledge of Microsoft office productsConflict ManagementREFERENCES[Available upon request] |
