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Click here or scroll down to respond to this candidate Heliana Carolina Alc ntara Burguera
Street Address Years, Married.
EMAIL AVAILABLE / PHONE NUMBER AVAILABLE
Street Address , Miami, Florida.
Permanent Resident of the United States of America.
WORK EXPERIENCE
03-2023 / Current (1 Year & 5 months) Administrative Assistant Melissa Contreras
Inmigration Law Coral Gables, Florida - USA. * Managing calls, emails, correspondence, office
agenda, writing letters, interacting with clients, daily operations, scheduling appointments,
scanning, making photocopies and filing documents.
04-2022 / 11-2022 (7 months) Administrative Assistant Maria A. Lopez Insurance Agency
Inc. (Casa de Seguros) Miami, Florida - USA. *Collection of bills to banks specialized in
mortgages of the insurance policies of the agency's clients.
09-2018 / 03-2022 (3 years & 6 months) Software Staff & Team Leader II Cooper General
Corp. Miami, Florida - USA. * Physical inspection, functional tests, reset and update of mobile
equipment operating systems returned, meeting the daily production assigned by management.
04-2018 / 08-2018 (4 months) Sales Representantive of Call Center - Florida Health
Solutions. Miami, Florida - USA. * Sales of medical insurance plans to customers by phone.
04-2012 / 10-2016 (4 years & 6 months) Inversiones Tr bol Real C.A. Store Owner
C.C. Camino Real - Venezuela. * Management and sale of leather goods, perfumery, mobile
equipment Telefonica-Movistar for small and medium-sized companies, designs of jewelery.
03-2007 / 03-2012 (5 years) Customer Service Specialist Call Center & Office - Digitel
Venezuela. * Perform operations through the analysis, review and evaluation of cases to
ensure high quality services, following guidelines and policies of the company.
02-2005 / 02-2007 (2 years) Customer Services Representative - Telef nica Movistar
Venezuela. *Sales of mobile equipment and promotions. * Entry of equipment to technical
service. * Release of customer data.
EDUCATION
09-2000 / 07-2007 Attorney (Abogado) Universidad Gran Mariscal de Ayacucho, Barcelona,
Venezuela. Pasantias de Grado (Palacio de Justicia Venezuela)
COURSES
* Windows Operator (Microsoft Office) (24 Hours) Centro Computaci n Xenix Venezuela.
* Quality of Service & Corporate Image (12 Hours) Adecco Training (Digitel Venezuela)
* Dental Assisting Expanded Functions (80 Hours) Brittin Dental Assisting Coral Gables, Fl
SKILLS
Management of the SAP System, Microsoft Office, Internet, emails.
REFERENCES
Anamercy Rosado Martinez Brittin Dental Assisting. PHONE NUMBER AVAILABLE
Katherine Duran Friend PHONE NUMBER AVAILABLE
Dayami Hernandez RRHH Cooper General Global Services PHONE NUMBER AVAILABLE
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