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PHONE NUMBER AVAILABLE | EMAIL AVAILABLE | Monroe, NJ
Professional SummaryExperienced business analyst with a strong focus on customer relations and a proven track record of producing accurate deliverables that meet business needs. As a certified Scrum Master, I leverage agile methodologies to drive project success, promoting flexibility and continuous improvement. I possess excellent discipline with a strong focus on Quality Assurance, delivering projects within tight deadlines without sacrificing attention to detail. I am an energetic and self-motivated individual who can adapt to any environment, with excellent decision-making and inter-personal skills.Technical Competences:LanguagesSQL, HTML, Familiar with PL/SQLReporting ToolsProficient in Crystal Reports XI/9, COGNOS Business Intelligence (BI) V10Development ToolsTOAD 12, Oracle SQL Developer 12, MS AccessVisualization ToolsFamiliar with Tableau (Data Visualization Tool), Power BIRDBMSOracle 8i, 9i, 10g, 11gVersion ControlMicrosoft Visual SourceSafeOther ToolsAtlassian Suite -Jira, BMC Service Desk Express, Help Desk Self-Service for end-users, Service Now ticketing system, TestRail, TFS, IBM Rational ClearQuest, Microsoft Office, Adobe Photoshop, SharePoint, Visio and familiar with Microsoft Project, SnowflakeEducation / Professional Training:Sept 2000 Dec 2003Bachelors in Computer Science / Queens College CUNYFeb-2009Crystal Reports / New HorizonsSep-2011SQL Querying Oracle Database (11g) / Oracle UniversityJun-2012IBM COGNOS Report Studio (V10.1) / IBMFeb-2016Tableau Fundamentals (V9.2) / Mikan AssociatesSep-2019Power BI Dashboard in a day (DIAD) trainingActive through 2026Certified ScrumMaster (CSM )/ Scrum AllianceActive through 2026Certified Scrum Product Owner (CSPO ) / Scrum AllianceProfessional ExperienceAnsell New JerseyIT Business Analyst / Scrum Master Mar 2022 Sep 2023Supported a diverse range of projects, including Ansel Chemical , Ansell Guardian product , Inteliforz Motion Series , through effective collaboration with product owners/managers and technical teams by analyzing requirements and developing technical specifications that can be passed to development team for coding as well as ensuring seamless coordination with offshore technical team, overseeing deliverables to meet project timeline and quality standards. Facilitated daily standups and weekly review meetings on multiple projects, removed impediments from any distractions and extra noise to maximize productivity. Administered Jira Scrum board daily to ensure the team members were fully maximized and/or not over-committed.
Served as a liaison between product owner and the agile delivery team to make sure the acceptance criteria for the solutions being developed were understood and met. Continuously had Pre grooming sessions with product owners to refine and maintain the product backlogs by prioritizing user stories/story points for the upcoming Sprints and ensuring the criteria were sufficiently written for all projects.
Performed manual testing to ensure deliverables worked accurately and met the defined specifications and requirements; managed and tracked all testing efforts in a central location using TestRail. Worked with product owners to understand their vision to prioritize items and develop quarterly software release plan on all projects. Created content process documents in Wikis to keep information in well-organized manner and to consolidate information in one place.
Facilitated Scrum Ceremonies such as Daily Standup, Sprint Planning, Sprint Review, Sprint Retrospective and Backlog Refinement, fostering team collaboration and ensuring high-quality project delivery Provided technical assistance and training to offshore team members to create positive mindset to Agile methodologies.Zelis New JerseyData Analyst / Business Analyst Jan 2020 Mar 2021Assisted Business Intelligence team with customer s internal data needs, requirements gathering for project and reporting needs that included communicating and working directly with the internal business partners, development and the QA team to ensure successful deployment from start to finish in order to deliver high-quality reports.
Worked collaboratively with business users to gather clear requirements to make sure all aspects of the request have been considered and has clear acceptance criteria before its ready for development; created requirements and tasks in Service Now (SNOW), TFS tool for the development team.
Worked with the users, developers and the QA team to bridge the gap to ensure work is being prioritized and is being worked on in order to meet the deadlines. Stepped in to help with QA tasks on report testing; created test cases to validate test data to ensure accuracy. Helped end-users with the UAT testing; provided full support on all login related issues as well as any testing questions to expedite and prevent any delays to production release.
Monitored all communications of report developments and testing progress to the business owners and stakeholders until reports were deployed successfully. Provided post-implementation testing and full production support on all deployed reports and managed all issues and risks through to resolution. Worked on ad-hoc SQL queries in Prizem database to extract healthcare provider s claims data which included financial measures such as; costs, payments and savings to clients.
Helped create the production release monthly document that is used by the Business Intelligence Team and the Application Development team in time of the production releases. Created SSRS report subscriptions for users by configuring the scheduling of the delivery of a specific time and file format on specified report parameters.
Adtalem Global Education / DeVry University New JerseyReporting Analyst / Business Analyst June 2016 Oct 2019Worked in a fast-paced business intelligence team as a Cognos report developer to build design, develop and test BI reports for business users by practicing agile scrum methodologies. Gathered and analyzed business requirements in order to develop new Cognos reports. Served as subject matter expert and advise customers with best reporting options and solutions. Worked on new report requests by developing reports in various students areas utilizing Ellucian Banner (Student Information System). Worked on project Cosmos to Cognos to help convert 300+ Crystal reports to Cognos in order to move to a web-based tool that used cloud platform and provided user-friendly detailed reports. Performed analysis and diagnosed Cognos reporting data issues in JIRA; created and managed User Stories in Jira; participated in Scrum meetings related to Epic and Sprint backlog review. Created calculations, filters, conditional formats, grouping and parameters for general efficient and user-friendly reports. Migrated reports from lower environment Dev to QA and QA to PROD. Responsible for maintaining a prioritized backlog and communicated priorities to the product development scrum team. Communicated with both business users and technical team.DeVry Education Group / DeVry University New JerseyReport Developer / Business Analyst Jan 2012 May 2016Worked within the application development team and developed SQL queries and designed reports using Crystal Reports. Major reports included; Registrar Transcript, Admission Quality, Registrar Med Audit report. Have extensive knowledge of Ellucian Banner, and its various modules including student, admission, student account, financial aid, and clinical. Worked with end-users to gather requirements for new and existing reports; participated in development of rollout strategy and execution of pilot programs for new initiatives.
Developed and maintained custom, dynamic reports in Crystal Reports aimed at providing operational and analytical administrative needs. Experience in designing Crystal Reports including drill down data through sub-reports, detail and summary sections, filters, formulas, and conditional formatting. Developed exception reports for departments to help with data clean-up efforts. Developed and executed simple and complex ad-hoc Oracle SQL queries in TOAD for business users; extracting data outputs in various file formats. Worked with systems support staff to coordinate report automation and scheduling through development of compatible report parameters to improve report deployment into production. Collaborated with business users to diagnose and troubleshoot report issues related to data. Created and updated enrollment reporting for US Department of Education via National Student Clearinghouse for Title IV Compliance developing complex SQL code based on business needs and system constraints. This improved the enrollment reporting process through automation and eliminating redundant steps. Automated Graduation Audit process for the School of Medicine through development of SQL code and report layout design using advanced features in Crystal Reports. The final report helped reduce the graduation audit completion time by half. Developed and maintained underlying views for self-service reporting tool, which allowed end-users to create their own reports using Cognos Query Studio. Worked with Data Warehouse team to ensure requirements for data mart mappings were documented and the Data Warehouse loads worked properly to ensure data quality. Assisted with developing training materials and facilitate on and off-site Cognos Query Studio training sessions.
Managed Crystal Reports inventory to streamline conversion of reports to Cognos Report Studio platform. Attended introductory training for Tableau data visualization tool to support future user experience enhancements.Ross University / DeVry University New JerseySystem Quality Analyst / Report Tester Nov 2007 Dec 2011Responsible for managing quality throughout the SDLC process. Involved across all phases of reports and system development from Requirements to UAT ensuring governance for Quality assurance. Hands on development for all test procedures, documentation, execution and handling defects and issues via the BMC ticketing system. Created test plans and procedures for projects using various testing methodologies including unit, acceptance, functional, system, regression, and integration. Developed sample test data in assisting users with setting-up and executing User Acceptance Testing (UAT). Tested numbers of cosmos reports, performed bug tracking; communicated outcomes to the development team and provided recommendations based on test results. Tested and managed the SIREN Emergency Alert system designed to send out mass notifications to students/staff and faculty at multiple locations in the event of an emergency. Served as administrator for the system s test environment. Accountable for testing updates, adding, deleting and assuring that files were imported correctly and data generated was 100% accurate. Improved QA testing documentation to make sure all scenarios were satisfactorily covered in order to test to break for thorough testing results.
Conducted an in-depth analysis of 300+ Crystal Reports contained in the repository (COSMOS) system; developed and maintained the Access Database that includes the report dependency relationships.
Acquired full understanding of role-based banner security module in Student Information System that consisted of roles, classes, and objects. Configured the module to meet business needs by implementing user access/permission based on roles and job responsibilities. Put controls in place to monitor duplication and improper access and simplified tracking of related information and security requirements. Managed histories in Microsoft Visual SourceSafe for SOX audits. Responsible for training new QA staff.SuperNova Productions, Inc. New York, NYSystem Quality Analyst Nov 2006 Nov 2007Worked in a digital environment that specialized in interactive media. Responsible for proofing of copy and testing the interactive videos before release. Tested web and CD based applications with flash-based audio/videos. Tested websites across multiple browsers (IE, Firefox, and Safari).
Proofread and amended projects prior to its release against the original content to ensure accuracy. Provided status reviews and reports to project managers; created test plans and managed defects in a log file. Communicated with and worked directly with the developers/designing team through all phases of testing to resolve and prioritize bugs to ensure successful project delivery. Signed-off on each application release once it has gone through all stages of testing and has met the requirements. |
