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Click here or scroll down to respond to this candidateCandidate's Name
Results Based PerformanceFairburn, Georgia, United StatesEMAIL AVAILABLEPHONE NUMBER AVAILABLESummary- Dedicated and customer-focused professional with experience in providing exceptional service and support to clients.- Proven track record of building strong relationships, resolving issues, and ensuring client satisfaction.- Skilled in communication, problem-solving, and time management.- Proficient in Word, Excel, Power Point, and spreadsheets.- Goal-oriented and team-driven with a passion for delivering top-notch service.Additional Skills;- Proficient in Client relationships and retention- Efficient in problem Solving, resolution and conflict management- Communication and interpersonal skills- Time management and organization- Product and service knowledge- Able to learn Relevant software or system proficiency- Always excel in Achievements and metrics.ExperienceBright Waters Health & PharmaceuticalsSpecimen Collection TechnicianAtlanta, GAMay 2020-Present Receives specimens and performed proper specimen registration and accessing in the computer. Accurately labeled and processed specimens for laboratory testing, ensuring preservation of the integrity of each sample prior to distributing. Initiates pathology resident intervention on unacceptable specimens as needed, and Reviewed test requisitions and specimen labels for accurate information and orders. Follow up on all specimens with incomplete information or questionable test orders. Process all emergency orders (STATS) within the required time frame; processed and prepared referral specimens for shipping to reference laboratories and verified complete courier delivery.ExamineticsOccupational Health TechnicianOakland Pk, KSSeptember 2007 - April 2020 Traveled to client sites across the country 5-6 days a week. Drove mobiletesting units in accordance with Examinetics fleet policies and Departmentof Transportation (DOT) rules. Performed Patient admissions, registration, and occupational health testing such as Audiometric and Pulmonary Fit, inside the mobile unit and in client offices. Provided exceptional customer service to client worksite personnel and clients. Conducted daily routine maintenance checks on mobile testing unit before and after each assignment. Performed Chart and binder reconciliation Explained Test results to all Patients.Verizon WirelessLead Customer Service RepresentativeAlpharetta, GAJanuary 2007 - August 2018 Designed and implemented a customer success program that helped retaincustomers and improve customer loyalty, resulting in a 40% decrease incustomer churn rate. Answered inbound calls in the call center ensuring quality customer serviceand a 100% compliance with customer service standards. Monitored customer service trends and best practices and recommendedchanges to customer service policies, resulting in the implementation of new technologies and processes, leading to a 48% improvement in overall customer service scores.EducationIroquois job corpsGEDIroqouis Job CorpsGED/Trade (September 2004 - February 2005Transferable Skills; Presentation and customer relationship skills Ability to communicate and collaborate effectively with people across all levels Computer experience with Microsoft programs such as PowerPoint, Outlook, Excel, and Word Excellent interpersonal skills. Excel at personal relationship-building Problem-solving / trouble-shooting skills Outstanding Verbal Communication skills, Outgoing, Enthusiast, and friendly. |
