| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Cellphone: PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFILEExcels in multi-cultural relationships. Experienced working in high paced multi-cultural environment, recognized for the ability to understand a wide range of cultures. Organized, detail-oriented and highly motivated individual offering the skills and experience necessary to perform administrative assistant, customer Service/Sales duties efficiently.Bilingual (English/Spanish)MS OfficeDetail oriented Leadership Integrity Eagerness to learn Problem solverEthics Professionalism Goal orientedCustomer Service/ Sales/Collections/TelemarketingGood communication skills Experienced Adaptability - DisciplinedPROFESSIONAL EXPERIENCECity of DenverMigrant Emergency Shelter Assistant 2023 -2024The Denver Migrant program was in charge of providing shelter, food, and resources for about 1,300migrant guests. Shelters were operating from two hotels and one congregate shelter. My responsibilitieswere to assist on the facilitation of food, shelter, organization, events calendar, etc. during daily operationsMaryland Division of Unemployment (MDOL) 2021-2022Customer Service agentRemote position working from home. Responsible for informing unemployment claimants of their rightsand responsibilities, answering claimants questions about the Unemployment Insurance process. I was requiredto provide information over the phone regarding UI claims, helping callers filing for all types of Colorado basedliable claims, problem solving in response to claimant inquiries applying knowledge of state and federal statutes.King SoopersDifferent areas/ season employment during pick of the pandemic 2020UPS Customer Center Aurora 2019 -2020Administrative Assistant: Assisting the Drivers supervisor and his team on many dutieswith the use of a personal computer and practically basic software applications. Email,file management. Work was part time 30 hour a week so basically I was supporting on theoperations that required. Calling drivers and letting them know about changes on their route.Receiving calls about customers mostly from our drivers or intern calls and mostly transferthem to the correct department.Filing drivers morning routine and placing them in their respective mailbox.Allied Universal Denver 2018Security/Reception : I was sent to different buildings were I was scheduled to perform different types ofReception/Security duties. Mainly there were cameras to pay attention. People to greet. In some zonesthere was a phone that needed to be answered. Greeting visitors. Greeting employers. Writing reports tobe sent to our Supervisor daily.In the following years after I left KGClean company I attended PIMA medical institute for a year and a half trying to get a Respiratory Therapy certificationAdministrative AssistantKGClean Jan - July 2016I assisted the office manager on many duties, with the use of a personal computer and a variety of office software applications including word processing, email, and file management. I created documents in Word or I used predefined templates and form letters. I also created and maintain files in Excel.Filed documents sometimes in the form of electronic rather than paper records.I had to greet customers or other personnel of the company, by phone, in person or through electronic media. Assesses customer needs and explains services, processes, procedures and guidelines. Handles requests/transactions or directs the person or matter to the proper sources. Assisted in resolving problems and ensuring satisfactory customer service. Processed forms or applications to ensure accuracy and completeness; computes or verifies data, fees or payments, enters data and forwards or files paperwork.My bilingual skills were used in a 90% of the day, speaking and writing.Customer Service Representative/Product Support Advisor June Nov 2015Apple (through Concentrix company)Responsible for handling technical-support questions for customers and partners. The Advisor is be able to provide prompt, congenial, reliable, and accurate information to the customers while maintaining effective communication during conversations by adjusting to the pace and technical level of the customer.Follow explicit written and verbal directions to service all of customers issues.Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.Strong communication skills, written and verbal; also empathetic, maintaining control of emotional responses and not taking things personally when assisting angry customers.Account RepresentativeLDS Employment Resource CenterFeb-May 2015Develop relationships with employers for employment candidates.Support translation of Spanish speaking employment candidates.Leverage community resources for employment candidates, including vocational training and higher education.Introduce employers to LDS Employment Services candidate database.Help the Hispanic Community understand LDS Employment Services and other community resources.Early Head Start Home-Based VisitorCatholic Charities of Denver20142014Planned, organized, implemented, and delivered a program based on Head Start Performance Standards.Assisted the development of children ages 0 to 3 through home visits, parental instruction and child interaction.Helped parents understand their responsibility and influence as educators of their children.CaretakerPrivate Family2009-2010Assisted with the care of a special needs autistic young adult.Sales Representative, Customer Service, Fashion Sales Consultant.Dillards2008-2009Surpassed monthly sales goals every month, which resulted in merit raises twice in the same year.Recognized as the top department sales representative and one of the top four sales representatives for total branch sales for seven months in a year.Commended by supervisors for exceptional Customer Service and client relationships.Developed customer loyalty base that specifically requested my personal assistanceTellerFirst Brand National Bank2005-2006Performed all banking transactions required as a teller at the drive-through window.Ensured that all transactions took place using proper banking procedures and policies.Provided Customer Service by sharing information concerning all bank services.Balanced drawer daily, including periodic batching of cashed checks without variances.Customer Service/Bilingual Call Center 2004-2005The Home Service Store, Rutland, VermontHandled customer inquiries both by telephone and through email.Researched required information using available resources.Managed and resolved customer complaints.Provided customers with product and service information.Entered customer data into corporate database.EDUCATIONIPAE Business Administration College.Lima-PeruFront Range Community CollegeAssociatesWestminster- Colorado |
