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Click here or scroll down to respond to this candidate Candidate's Name
Atlanta, Georgia Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLE[pic]Profile:Outstanding professional with superior knowledge of client relations withexcellent communication skills, seeking a rewarding opportunity with a well-established company to utilize my interpersonal skills for the purpose ofcontributing to the success of a company that encourages creativity toyield strong positive results.Professional Experience:CE+T - Suwanee, Georgia 2021-2024Customer Service Representative - corporate layoff . Processed customer orders via e-mail, telephone, including special requests or special orders, expedite orders via Synchro. . Provided customers with RMA number. Processed customer returns, credits and scheduled pickup and delivery of the repaired modules/units to customers. . Created commercial invoices and shippers letter of instruction as needed for custom purposes. . Function as liaison between internal office, credit, customers, purchasing, sales and warehouse. . Responded to customer inquiries for order status, order adjustments, lead times, emails and phone calls in a prompt and timely manner. . Worked closely with the credit/accounting department on accounts that are behind on payment. . Added customers to QuickBooks data base and processed invoice as well as credit cards orders. . Collaborated with and supported teammates in customer service, outside sales, production, planning, accounting, logistics, etc. to meet customer needs while optimizing company assets and capabilities. . Directly responsible for maintaining positive customer relations and resolving customer complaints and concerns.VWR International, LLC - Suwanee, Georgia 2010-2020Customer Service Representative - resigned . Handle inbound sales and customer support calls. . Process customer orders via fax, e-mail, telephone, including special requests or special orders, expedite orders and handle all post order concerns as well as verify delivery of orders. . Process customer returns and credits. . Research and resolve customer issues, update and document all files with current information. . Ability to cross reference and research scientific products for laboratory supplies and chemicals. . Interact with outside sales force to ensure regular communications on customer issues. . Customer focused, attentive and active listener, organized with time management skills to be a team player and ability to work independently.Optima EPS - Tucker, Georgia 2007-2008Inside Sales Administrator - position eliminated due to corporate layoff . Processed faxes, e-mails, verbal, credit cards, modifications and purchase orders. . Provided customers with RMA number and coordinated with logistics on when the RMA was returned on how to proceed. . Provided customers with quotes, status, tracking, price and availability of products. . Assisted customer with the design of the cabinet and structural based on customer's need. . Productively supported company customer base in assigned territory. . Created reports via Excel for tracking, shipments and reschedules. Candidate's Name
(Resume / Page 2)Boral Bricks - Duluth, Georgia 2006-2007Customer Service / Sales Support - position eliminated due to corporatedownsizing . Interacted with builder to scope requirements and developments. . Processed faxes, e-mail request, modifications, sale order and credit returns. . Processed invoices for track builders and submitted for payment. . Provided customer with price and availability and knowledge of inventory including substitutions. . Maintained customer orders and coordinated with logistics for delivery of product. . Assisted and resolved customer complaints. . Knowledge of new products and applications of those products. . Coordinated clean up of OSR open report. . Function as liaison between internal offices, credit, customers, purchasing, outside sales, inside . Sales and management.WEG Electric Motors Corp., - Suwanee, Georgia 2003-2006Project Coordinator / Sales Support - resigned to pursue growth opportunity . Interacted with clients to scope requirements and developments. . Overseen all aspects of projects, set deadlines, assigned responsibility, monitored and summarized progress of projects. . Prepared reports for upper management and clients regarding status of projects and accounts. . Performed liaison functions between sales team, clients, engineers, factory and warehouse. . Directly responsible for marinating positive client relations and resolving client complaints and concerns. . Composed and processed purchase orders and sale orders based on technical information necessary to build specific designed motors. . Reviewed drawing data sheets, performance curves etc., and informed factory to proceed with the production if all technical information was correct and complete.Business Skills: Sales Force, SAP, Synchro,MS Outlook; MS Word; WP; Excel;AS-400: Oracle; Typing 50WPM; 10-key; Quickbooks Data Entry; Call Center-Inbound/Outbound.References: Available upon request. |
