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Resume.coEMPLOYMENT HISTORYCustomer service representativeConduent, Carolina  Street Address  - 2024Hartford, United States, Street Address   PHONE NUMBER AVAILABLE  EMAIL AVAILABLE gayenell draytonclient relations representativesClient relations representative with 5 years of experience in customer service, adept at problem-solving, time management, and conflict resolution. Demonstrated ability to streamline processes and enhance service quality through teamwork. Skilled in critical thinking and negotiation, consistently achieving high satisfaction scores and improving client retention.Handled customer inquiries and resolved issues, achieving high satisfaction scores. Processed transactions and managed accounts, improving accuracy and efficiency. Collaborated with team members to streamline processes, enhancing overall service quality. Provided detailed product information, increasing customer understanding and retention. Optimized customer service processes, leading to reduced response times and improved client satisfaction rates across multiple service channels.Analyzed customer inquiries to identify recurring issues, developing targeted solutions that improved overall service efficiency.Consistently exceed targets through effective prioritization and resource allocation. Implement process improvements that yield tangible benefits to the organization. SKILLSProblem-solvingExperiencedTime managementExperiencedConflict resolutionSkillfulCritical thinkingSkillfulNegotiationExperiencedEDUCATIONassociates degreeD a Dorsey Technical College, Florida  Feb 2010 - Jun 2012 Build my resume8/9/24, 7:15 PM gayenell drayton, client relations representatives  Resume.co file C:/Users/Bob/Downloads/gayenell drayton, client relations representatives  Resume.co.html 1/2 Build my resume8/9/24, 7:15 PM gayenell drayton, client relations representatives  Resume.co file C:/Users/Bob/Downloads/gayenell drayton, client relations representatives  Resume.co.html 2/2