| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEBeaverton, Or Street Address USCustomer ServiceSuccessful Customer Service professional with 10+years experience in worldwide companies such as High Tech, Banking as well as large scale mining equipment. Providing a positive experience by responding to customers requests by emails, phone calls and chat environments with professional written and verbal communications skills.Areas of ExpertiseFinancial & Accounting ServicesMicrosoft SuiteInternal/External AuditMulti-Disciplinary CollaborationSenior Management ReportingEffectively communicate with customers in writing and verballyScheduling/MeevoAccounts ReconciliationFinancial Analysis & ReportingInternal Controls AdministrationContinuous Process ImprovementAbility to work independently and in a dynamic team environmentZendeskAttention to details/Results OrientedRegulatory ComplianceCritical Problem ResolutionData Collection & PrivacyExcellent time managementStrong problem-solving skillsSAPD365InContactProfessional ExperienceCR Mining Powered by Epiroc Customer Service Specialist 2022-2024Process POs, quotes and review the information is correct and complete. Communicate planning, and logistics to provide the customer with product availability and ETA. Send the customer confirmation. Partner with the sales team and logistics with customer returns. Invoicing POs once received through D365. Respond to shipping questions with order status and provide best possible resolutions to customers issues.Aerotek-Wells Fargo, Beaverton, OR 2020 2022Contractor - Estate Care Center for Credit CardsResponded and resolved customers queries/issues related to financial products/services. carried out root-cause analysis of issues and processed complex online transactions. Liaised between two parties to provide solutions for disputed matters, negotiations, and settlements. Conducted research to provide effective solutions to customers complaints. Supported peers in responding to numerous inquiries, utilized different banking systems to update and maintain record of overall information.Received appreciation for resolving 30-40 complaint calls on a daily basis, above the average.Successfully completed all assigned tasks and classes as per direction of senior management.Played key role in decreasing error margins by 1%, ranked in top-3 position of production, and collected $25K from deceased customers estate on monthly basis.Aerotek Columbia Sportswear, Hillsboro, OR 2019 2020Contractor - Customer Service AssociateAttended all phone calls related to online orders for Columbia Sportswear, SOREL, and Mountain Hardware. Analyzed product condition and return policy requirements to process all exchanges/returns.Delivered extensive support in implementing process improvements for management.Intel Corporation, Hillsboro, OR 1979-2018BOM CoordinatorEfficiently coordinated with supply chain to incorporate BOMS in SAP to support factories in production process.Material Master Coordinator/Super UserPlaced sample orders (SAP) to vendors, timely delivered required products, and supervised overall supply/demand activities. Headed implementation of improvement strategies within supplier/employee service processes.Led development and maintenance of Intels material data within IDET for easy access of boards and systems along with seven other organizations, while ensuring accuracy and privacy of overall data.Visited sites to train other intel sites on development of Material Master Number to ensure smooth progression of work in collaboration with supply demand managersCreated product codes for supply chain to use during BOM configurations and manufacturingIntel Corporation, Hillsboro, ORAdditional experience as Payroll Assistant Supervisor, Accounts Payable Assistant Supervisor at Intel Corp as Customer Service Representative at Intel Corp, Columbia Sportswear, and Wells Fargo, as Administrative Assistant at Intel Corp, and as Fixed Assets/Lead at Intel Corp.References upon request |
