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Street Address  W. Canal Court EMAIL AVAILABLELittleton, CO Street Address  c PHONE NUMBER AVAILABLEPROFESSIONAL EXPERIENCECharter Communications, Greenwood Village, Co 2023-currentDesktop SupportWork with clients to understand their information technology support needs.Remotely troubleshoot and solve issues for clients.At times, deal with difficult clients in high pressure situations.Harris, Karstaedt, Jamison & Powers, Greenwood Village, Co 2022-2023ParalegalReported directly to multiple attorneys with large scale duties that encompassed complex preparations.Prepare content specific files for pending cases in a timely manner.Acting as a liaison between attorneys and client.Excellent planning and organizational skills together with proven resourcefulness and initiative enable the successful management of multiple assignments simultaneously.Charter Communications, Greenwood Village, Co 2019-2022Desktop SupportWork with clients to understand their information technology support needs.Remotely troubleshoot and solve issues for clients.At times, deal with difficult clients in high pressure situations.Worldpay via Pinnacle, Denver, Co 2018-2019Technology SpecialistResearch technical issues for Informational Technology department in order to improve client experience.Provided solutions for clients technical issues.Answered over 50 phone calls daily while working on technical tickets.Douglas County Government, Castle Rock, CO 2016-2018Support Specialist IIIn charge of acquiring and setting up county mobile devices for clients.Learn new technologies to better serve clients.Acquired ITIL certification in order to improve ticketing system.TRIZETTO, Greenwood Village, CO 2011-2016Global Service Desk RepresentativePrioritize requests made by external users in order to meet deadlines.Multitask between answering phone calls, around 50 per day, working on client tickets and working on projects.Point person for dealing with one of our largest clients and making sure their technology needs are taken care of in a timely manner.EDUCATIONParalegal Certificate  Community College of AuroraA+ Certification in A of Illinois, Springfield, ILBachelor of Arts, Political Studies, University of Illinois, Springfield, ILMaster of Arts, Public Administration, University of Illinois, Springfield, IlAssociate of Applied Science  Paralegal  Community College of Aurora