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Click here or scroll down to respond to this candidateCandidate's Name
Phone: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLEPhoenix, AZ. Street Address
CERTIFICATIONSLPIC : LPIC CompTIA certification Phoenix Computer AcademyCompTIA A+ Certification Anthem CollegeDell DCSE 1000 Client Foundations 2017SUMMARY OF SKILLSHardware Installations, troubleshooting and diagnosing of hardware parts, for desktops and laptops, such as motherboards, CPUs, expansion cards, printers and scannersWorked with various Windows clients, Windows 2003 R2, Windows 2008 R2 servers, server 2012 R2, Linux operating Systems software and various application softwareOffice 365, Microsoft Office 2010, 2013, and 2016Network troubleshooting and setupExperience with Local Area Network (LAN) & Wide Area Network (WAN) Cabling SystemsVMWare and VirtualBox, Hyper V technologyNetworking computers for workgroups and client/serverActive Directory and DNS experience, DNS experience with and without Active DirectorySetting up FTP, DHCP, TFTP, Telnet and SSH serversSamba shares for Windows and Linux shares, also for CUPS printingImaging & cloning of hard disks and external hard drivesMigration and Deployment of Windows Operating Systems using Windows Deployment SystemCommission and Decommission Hardware setup with minimumBasic entry level to cisco routing and switches in a networked environmentSetting permissions of files and folders in Windows, and as well as in LinuxAdministrative work setting up groups and users in Windows & Linux Operating SystemsMacintosh and apple products hardware replacement, worked with Leopard, Tiger OSX and High Sierra.Worked with boot camp virtualization, parallel virtualization to run Windows OS on Intel based MacsUsed samba to share Windows and Mac files and folders with setting network permissions.WORK EXPERIENCEDesktop supportKforce assignment with Sonora QuestMarch 20204 to June 2024Setting up thin clients for usersInstallation of software programsSetting up monitors, keyboards and miceSetup document scanners and printing label devicesChecking network ports to see if there activeLoading and unloading van of hardware equipmentDesktop supportKforce assignment with HumanaAugust 2023 to December 2023Remote Install of software using the Bomgar application and RDP for over 100 usersAdd and remove users and passwords in Active Directory and adding users to the RDP group, for remote in before sending the computers out, so the users profile can be builtMail out hardware parts and computers to users, and setting up computers in the conference roomsSetting up computers for over 100 users at the job siteSetting up cisco AnyConnect VPN for users working at home, also assisting in sending out hardware VPNs called Aruba to the usersDesktop SupportOvationWPS assignment with Dover CorpFebruary 2023 to August 2023Answer break fix tickets for over 50 peopleRepair of desktop and laptop computers, troubleshooting and installation of computers and software, outlook email, rebuilding the profiles for the clientsActive Directory reset passwords, add users and remove users for over 50 peopleOrder parts from Dells servicesSCCM and local installs of Windows 10Installations of anti-virus and anti Spyware appsAdd/remove users email accounts, setup passwords in O365Decommissioned hardware for any type of changes and refreshes following standard procedures with standard operating proceduresDesktop SupportLeslies PoolsMarch 2022 to November 2022Answer client break fix tickets for hardware and software troubleshooting issuesReimage desktops and laptops for over 1000 usersMigrate Windows 7 to 10 for over 1000 clientsSetup computer equipment in offices, conference rooms, and facilitiesSetup and support VIP staff, for any break fix tickets and computer setupsDesktop SupportAbsolute technologyAugust 2021 to January 2022Deployment and local installs of Windows 10 for users that brought computers into the shopAnswer break fix tickets for clients, assist with issues over the phoneInstalling and maintaining server, using the Citrix receiver programUsing remote software LogMeIn to fix client software issues remotelyDesktop SupporteXcell assignment with Northrop GrummanNovember 2020 to June 2021Refresh computers for over 500 usersDeploy windows 10 computers to upgrade from Windows 7, also adding computer memory for the upgrade to Windows 10Add users to Active Directory and removing users, also resetting the users passwords in Active DirectoryImaging computers local or using SCCM to deploy images to the remote machinesFlash bios updates for the Dell and HP computers and laptopsDesktop SupportArtech assignment with IBMAugust 2020 to October 2020Answer phone and emails for software issues after Windows 7 to Windows 10 migrationRemote in assist client with software and networking issuesPassword resets in Active DirectoryCovid-19From April to August 2020 did not work due to covid-19Windows 7 to Windows 10 MigrationAgency Pomeroy assignment with HonorHealthJanuary 2020 to March 2020Migrate Windows 7 to Windows 10 from in place upgrades and swap outs for users upgrading to Windows 10Adding memory and SSD, m2 drives in laptops, desktops, and minicomputersActive Directory add users and passwords, removing users and passwords for over 1000 employeesDesktop Support - Windows 7 to Windows 10 migrationComputer Merchant assignment with General Dynamics Mission SystemsMarch 2019 to November 2019Assist in migration of Windows 7 to Windows 10, by deployment through SCCMMaking Windows 10 Offline upgrades on flash drives to send to clients with instructions to disable all network connectivity, and to unzip the Windows 10 file zip fileAdd and remove users from active directoriesAssist with break fix tickets remotely or over the phoneSwitch out hardware parts and troubleshooting with Dell diagnosticsFlash Bios Rom settings for firmwareAssist clients in backing up their files and data to the network and restoring them back, either backup manually or using the user state migration tools, for backup and recovery for usersDesktop Support Specialist temporary assignmentCompucomDecember 2018 to February 2019Setting up HP thin client terminals, monitors, keyboard and mice for client for over 200 users, receive phone calls and emails for helping clients troubleshoot their issuesInstalling and troubleshooting computers by replacing hardware and installation and troubleshooting of softwareManaging and cabling patch cables underneath all the desks, making sure wire management is doneTesting cable connections with cable tester to see if there are any connectivity issues and activating the ports before the new users would come on boardDesktop Support Analyst temporary assignmentVincentBenjamin thru Robert HalfAugust 2018 to September 2018Answer phone calls and assist users by using remote program Bomgar to help troubleshoot tech issues.Add and remove users from Active Directory and Office 365 for email users.Escalate issues to Level 2 technicians for advanced assistance.Use ServiceNow and Remedy ticketing system to look the clients name and guide hints for there type of issues.Update tickets how we assisted the clients and resolve their issues, on a daily basisDesktop Support Technician - temporary assignmentEbryitMarch 2018 to April 2018Join laptops to the elementary school domain at several elementary schools, rename host of the laptop for over 500 usersRun scripts to join the wireless networks under certifications for dual band wireless networksConnect laptops to battery generated carts to charge overnight, and unbox laptopsHelp load the generated carts onto the truck for delivery to the elementary schoolsDesktop Support/IT Support - temporary assignmentDell/BoeingJanuary 2017 to January 2018Responsible for break/fix and IMAC work for tablets, projectors, VoIP phones, mobile phones, laptops, desktops, and peripherals, for over 600 employeesSet up and built systems for new installs of hardware and software, access points and networkingResponsible for managing tickets in HP Service Manager and ensuring SLA's are met, in a timely fashionUpgraded PC's for the end users, received phone calls and emails from users, who had break/fix issuesSupported Windows 7,8,10Basic network troubleshootingCircle K POS Integration Engineer temporary assignmentInsight Global Temp agencyAugust 2015 to September 2016Upgrade systems from TDL to Radiant 6 conversionRadiant install support technicianInstall, monitor, and troubleshoot Radiant POS conversions from legacy back office apps and hardwareTechnical Field Rep, System Admin and Customer ServiceSouthwest Keys temporary assignmentJuly 2014 to August 2014Various software and hardware upgrades, troubleshooting pc's, upgrade of pc memory at various workstationsNetworking wired and wireless troubleshooting issues and hand-held scanner repairsWork with installation of printers for local and network sharesAdd/remove users in Active Directory and group policiesTechnical Field RepInsight GlobalJune 2014 to July 2014Upgrade operating systems of computers at cash registers from Windows XP to Windows 7 for the Goodwill stores in the State of ArizonaUpdates for Windows 7 and memory upgrades with machines less than 2gig ramMaking sure cash drawers and display for sales at register are workingService RepAsurion Call CenterOctober 2013 to May 2014Took incoming calls from customers regarding their mobile devices. Assisted with device set up and device educationProvided troubleshooting to resolve operational issuesUsed processes outlined, and sought to achieve First Call resolution standardsMaintained quality call standards as trainedMaintained an average monthly response time standardProactively found new technology trends and solutions for knowledgebaseWindows 7 Deployment Technician temporary assignmentSullivan & CoglianoJune 2013 to August 2013Contracted by Cigna Healthcare to assist with the migration of its 33,000+ system network from Windows XP and Office 2003 to Windows 7 and Office 2010Provided end user support over the phone and onsite to ease user transition during the migration process with such tasks as verifying user data including outlook PST files, mapping drives and printers plus support of business applicationsUtilized System Center Configuration Manager 2007 (SCCM 2007) and customized scripts to accomplish nightly deployment goals while using such tools as USMT 4.0 to provide backupsImaged Lenovo desktop, notebook and tablet computers including: M58, M81, M82, T400, T410, T420, T430, X61, X230 by utilizing a Lenovo Server connecting through a Cisco 3750-X SwitchMSIProject SpecialistApril 2011 March 2013Upgraded proprietary software to latest version using either complete upgrades or applying software patchesCommunicated effectively with IT customers to resolve their issues both verbally and writtenTroubleshot desktop, server, network, hardware and software to resolve issues caused by upgrades and software patchesUtilized SLX Ticketing system to create, document and manage trouble tickets related to upgrade, software patch or general support issuesUsed Active Directory to add users, password resets, and permissionsTroubleshoot, modify and install Red Hat software applications.EDUCATIONAssociate of Science in Computer Networking & Security Anthem College, Phoenix, AZComputer Hardware and Software Professional Phoenix Computer AcademyAssociate Degree for Business Glendale Community College |
