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Title Customer Service Real Estate
Target Location US-FL-Tampa
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL STATEMENTLicensed residential appraiser with over 30 years of diverse appraisal and management experience in West Central Florida, growth-oriented professional pursuing a leadership position. Expertise in national appraisal reviewing, and extensive knowledge of mortgage banking, FNMA, and USPAP guidelines. Directed the start-up of a new division that contributed to company growth and increased revenue. Well versed in managing administrative, financial, technical, and customer service operations. Highly effective manager, relationship network consisting of major banks, mortgage companies, real estate firms, law firms, community leaders, and individuals. SUMMARY OF SKILLS Proficient time management in scheduling projects and responsibilities. Expert using Microsoft Word, Excel, Total, Mac OS, and Claris. Developed, trained, and managed support staff. Self-sufficient with the ability to complete tasks and meet goals without supervision. Proven capabilities in sales, managing, marketing, training, and customer service. Demonstrates and clarifies products or concepts in a one-on-one or group setting. WORK EXPERIENCEStaff Appraiser, Velox ValuationsJuly 2023 - Present Conduct residential appraisals in West-Central Florida, including Hillsborough, Pinellas, Pasco, Hernando, Manatee counties. Selected as one of ten employees chosen for a pilot program for appraisal software development and refinement for Freddie Mac. Developed effective working relationships with 40 AMC partners. Consistently met quota, including first month on the job. CEO and Owner, WSM Appraisal ServiceJuly 2017  June 2023Tarpon Springs, Florida Increased revenue 40% from 2017 to 2021. Averaged 25-30 appraisals a month. Responsible for covering a seven county territory for appraisals. Appraised unique properties with jobs up to 20 bedrooms and up to 20,000 square feet. Increased the number of AMC partners from four in 2017 to 14 in 2023. Senior Review Appraiser - Investor Support, ChaseFebruary 2011  July 2017Tampa, Florida Comprehensive knowledge in national appraisal reviewing. Developed and maintained positive, collegial working relationships with AMCs. Small exclusive team member that handled appraisal reviews on a national basis. Extensive understanding of mortgage banking, FNMA, and USPAP guidelines. Collateral Risk Analyst, Lender Processing Services March 2009  February 2011San Diego, California Analyzed a combination of data and analytics. Offered valuable market insight for portfolio monitoring and initial collections efforts. Managed accurate property values for the loss mitigation, foreclosure, and REO management processes. Real Estate Appraiser, WSM Appraisal Service2001  March 2009Tarpon Springs, Florida Prepared reports per requirement approvals. Organized and maintained documentation of all office financial reports. Responsible for all administration in accordance with legal requirements and customer specifications. Led negotiations of contracts and changes with customers. West Coast Supervisor, First Florida Appraisal Service 1993  2000Tampa, Florida Managed team of appraisers for a large mortgage company covering the West Coast region of Florida. Reviewed outside appraisals for the wholesale lending department. Appraised properties to eliminate negative and high risk lending. Evaluated property for loan to value and market value to secure financial commitment. President/Appraiser/Sales Associate/Broker, McElveen Realty 1985 - 1993Clearwater, Florida Established a varied client base. Supervised office as a broker from 1989 - 1993. Implemented appraisal department within existing real estate office. Managed accounting, advertising, payroll, and inventory needs. OTHER RELEVANT WORK EXPERIENCEPersonal Banker, Huntington National Bank2001-2002Clearwater, Florida Goal oriented with focus on obtaining new clientele. Sold all products including investments, mortgages, and insurance. Responsible for community and outreach services. Accountable for organizing call nights for up-selling bank products. Provided all services supplied by the bank with a focus on customer service COLLEGE EDUCATIONUniversity of Florida - Gainesville, FloridaCompleted two years toward Bachelors in BusinessMoved home to help ill father with family business before degree completion St. Petersburg College - Clearwater, FloridaAssociates of Art Degree: BusinessGraduated: 1984CERTIFICATIONSState Certified Residential Appraiser: 1992  Present State of Florida Number: RD0001869NASD, General Securities Representative, Series 7: 1997-1999 Certification number: 16164Department of Banking and Finance, Mortgage Broker: 1994-1996 Department of Insurance: Health, Life, and Variable Annuities: 1994-1996 Division of Real Estate; Sales Associate: 1985-1992 Broker: 1989-1995 COMMUNITY LEADERSHIP Chair, Finance Committee: HOPE United Methodist Church, Trinity, FL, 2022 PTA President: Dunedin High School, Dunedin, FL 2016  2018

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