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Click here or scroll down to respond to this candidateCandidate's Name
331 E Lincoln Ave, Milwaukee, WI, 53207-1512, US PHONE NUMBER AVAILABLE EMAIL AVAILABLE Proficient at listening to customers, meeting productivity goals, and staying current on company offerings. When assisting with shoes I am a friendly and professional customer service expert with a strong background working to meet customer needs. Empathy, dependability, and enthusiasm for customer satisfaction. With over 30 years of dedicated retail customer service experience..Complaint resolutionKey holder experienceTraining development aptitudeProfessional telephone demeanorShipping procedures understandingService standard complianceStock managementReceiving supportData entryWarehousing functionsOrder fulfillmentRetail materials managementCredit card processingStaff education and trainingRetail store supportStocking and replenishingHigh School - 1984Oak Creek High School - Oak Creek, WICall Center Customer Service Representative - August, 2021 to Present Colony Brands, Inc. - Sun Prairie, WIBy staying on top of call scripts and maintaining control over the direction of conversations, I was able to increase productivity. Looked for training opportunities to improve my customer relationship management skills and increase customer satisfaction. Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.Retail Salesperson - September, 2014 to August, 2020 Shoe Department Encore - Davenport, IAChecked pricing, scanned items, applied discounts, and printed receipts to ring up customers. Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online. Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns. Replaced out-of-stock items with new [Product or Service]s to satisfy dissatisfied customers. Provided each customer with top-notch, personalized service and courteous support to increase sales and customer satisfaction. Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches. Helped to achieve loss prevention goals by keeping accurate drawers and keeping track of shopper behavior. Raised brand awareness through event marketing, demonstrations, sales, and brand promotion. PROFESSIONAL SUMMARYSKILLSEDUCATIONWORK HISTORY |
