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Click here or scroll down to respond to this candidateContactEMAIL AVAILABLELINKEDIN LINK AVAILABLEstreich-Street Address b6 (LinkedIn)Top SkillsCandidate's Name
CounselingCareer CounselingLanguagesEnglishHonors-AwardsFirst Place in Medical ConceptsGold Award, highest award in GirlScoutsKristina StreichCareer Navigator @ Workforce Development, Inc. Clinical/Medical Social WorkRed Wing, Minnesota, United StatesSummaryI am a Career Navigator at Workforce Development, Inc. (WDI), a non-profit organization that provides employment and training services to individuals and businesses in Southeast Minnesota. I am earning my Master's degree in Clinical/Medical Social Work and a Global Career Development Facilitator (GCDF) credential, which enable me to assist people with diverse backgrounds and needs in achieving their career goals.Since March 2023, I have been working under the Bridges Grant, a program that offers funding and support for people with barriers to employment, such as race, disability, or institutional background, to earn certificates in Manufacturing Welding or Computerized Numeric Control. I recruit, enroll, and case-manage clients who want to pursue these opportunities at Hiawatha Education and Minnesota State College Southeast Technical. I also attend the graduations of the training programs and collaborate with the college staff and the WDI team. I am passionate about making a positive difference in the lives of the people I serve and the community I belong to. ExperienceWorkforce Development, Inc.9 monthsCareer navigatorMarch 2023 - Present (9 months)United States- In charge of recruiting for Manufacturing Bridges Grant.- Collaboration with college to exercise training through grant.- Attend graduations of training programs.- Be proactive in offering help to WDI customers, colleagues, and community membersPage 1 of 6- Respond to requests quickly, complete job assignments within the timeline provided- Demonstrate attention to detail- Answer questions and provide information to customers in a polite, concise manner, whilemaintaining professionalism- Recognize emergency situations and notify leadership- Maintain work area for daily operations- Take ownership when solving customer problems; listen carefully to customer needs or concerns- Demonstrate effective listening skills when dealing with customer and/or colleague concerns; remain tactful, particularly in conflict situations- Keep management informed of work-related information- Develop Individualized Service Strategy (ISS) or Employment Plan that outlines a viable trainingschedule or job search strategy that best serves the participants interests and needs and anticipates all available job options- Teach and provide instruction with students at ABE or WDI locations, to train customers in specific skills as identified in various grants.- Teach and assist with job search/job club sessions to initiate organized job search activities and jobcoaching- Follow laws, rules and WDI policy for all programs.- Use discretion when dealing with matters of participants data privacy- Authorize and track accrued expenditures for classroom training and support services- Keep accurate and up-to-date records of training obligations and activity status of participants using WF1 and VPAC systems- Work cooperatively with all staff, county personnel, Job Service, school representatives, and otherpartners- Serve as a Mandated Reporter to protect the safety and well-being of our customers and their families- Perform any other appropriate tasks as requested Career NavigatorMarch 2023 - Present (9 months)Red Wing, Minnesota, United StatesI work under the Bridges Grant and recruit people with barriers to employment including race, institutional background and disability. I meet with them and Page 2 of 6fill out enrollment paperwork and obtain copies and signatures and submit it for uploading to the Workforce One program. I collaborate with Hiawatha Education and Minnesota State College Southeast Technical and have the clients approved to get a certificate in Manufacturing Welding or Computerized Numeric Control for better placement with an employers regardless of their barriers to employment. I case note in Workforce One every interaction I have with the client for documentation.First StudentVan DriverAugust 2022 - May 2023 (10 months)Red Wing, Minnesota, United StatesDrove vulnerable children to and from school and had recruitment events Goodhue CountyOffice Support SpecialistOctober 2017 - August 2022 (4 years 11 months)Red Wing, Minnesota- Sorted and scanned mail into Onbase electronic filing system with high attention to detail for Social Work, Child Support and Income Maintenance.- Used a multiline phone, covered phones for front desk on a regular basis.- Assisted clients in the proper completion of program forms.- Used multiple computer programs including MAXIS, MMIS, PRISM, Microsoft Excel, Microsoft Word, UC Client, OnBase, MNSure web program, PHDoc.- Obtained PIN information for workers to look up unemployment history when asked.- Created forms in Compass for workers to use electronically.- Checked standard forms and/or correspondence for inaccuracies of spelling, punctuation, grammer, spacing, or general appearance.- Typed and/or prepared special reports using knowledge of specialized software programs.- Assembled and sent application materials, attachments and other forms based on knowledge of standard agency procedures.COUNTY OF GOODHUE HEALTH & HUMAN SERVICESOffice Support SpecialistOctober 2017 - August 2022 (4 years 11 months)Red Wing, Minnesota, United StatesPage 3 of 6 Responded orally and in writing to general inquiries based on knowledge of previous situations and knowledge of agency programs, policies, and procedures. Asked questions to determine clients' needs and directs the clients to the appropriate staff member. Provided clients with information on other community resources. Responded to requests for information or questions from other employees by personal contact, phone, or e-mail. Typed and edited materials using knowledge and procedures to determine the correct format and questions the author if something is missing or incorrect. Composed form letters or other routine correspondence. Typed and/or prepared special reports using knowledge of specialized software programs. Assembled and sent application materials, attachments and other forms based on knowledge of standard agency procedures. Sorted and distributed incoming mail and collect and prepares outgoing mail. Scanned materials into electronic documentation system. Entered information into and retrieved information from data bases. Printed statistical reports and distributed appropriately. Mailed and scanned Child Support documents to Child Support Officers and Support Enforcement Aides.HealthEast13 years 1 monthCoder 1March 2014 - October 2017 (3 years 8 months)St Paul, MN- Outpatient coding- ICD-9- Used Epic to navigate through electronic health record and assign codes- Used Computerized Assisted Coding (CAC) to assign codes to patient record- Solved edits in Epic in specified work queues.- Trained new employees- Took minutes for huddle meetings- Submitted VBI ideas to better our department and work flow. Medical TranscriptionistNovember 2004 - March 2014 (9 years 5 months)Greater Minneapolis-St. Paul AreaPage 4 of 6- Accurately transcribed medical dictation to include History & Physicals, Discharge Summaries, Consultations; Emergency Department Reports, Delivery Summaries, Radiology Reports and other dictations.- Accurately completed production record and time card.- Participated in staff development programs and departmental meetings.- Performed other related duties as assigned.- Worked as a team member in a team environment covering where needed. Medical SecretaryOctober 2004 - November 2005 (1 year 2 months)St. Paul, MN- Provided front line support answered client phone calls in a professional and friendly manner with a multiline telephone.- Provided excellent customer service.- Transcribed hospital reports using Dictaphone, Word Client, and Job Lister.- Transcribed bone mineral density and electromyogram reports from written reports.- Took minutes for Goal Sharing meetings.- Sent hard copy reports to appropriate carbon copy recipients.- Prioritized dictations to accommodate clients that call from the HealthEast Care System (4 hospitals).- Recoded stat dictations once an hour in Job Lister. HealthPartnersMedical SecretaryJune 2004 - September 2004 (4 months)- Answered telephone in Doctors office and provide follow-through.- Used multiline telephone with Avia electronic messaging system.- Primarily transcribed medical dictation, general reports, and letters.- Kept medical files up-to-date.- Distributed mail.- Composed and mailed correspondence.- Used a Dictaphone regularly to retrieve dictation. Mayo ClinicCall analyst2002 - 2004 (2 years)- Provided "front line" support - answered client phone calls in a professional and friendly manner.- Provided exceptional "customer service."Page 5 of 6- Created Remedy Call Tickets - obtained and verified vital information from the client to assist in proper escalation and resolution of client issues.- Escalated call tickets to appropriate resources - this may have included directing clients to other resources, researching client issue to determine responsible area, and/or providing clients with status checks on current issues.- Follow Ups - routinely sent out e-mail messages to clients verifying the current status of their reported computer issue.- Monitored the Help Desk web queue, Outage queue, Carry In queue, Customer Court queue, and the Help Desk mailbox.- Continual Education - team members were responsible for keeping abreast of all items affecting their continuously changing work environment. Mayo provided multiple resources to help in one's training needs. EducationWinona State Graduate SchoolMaster's degree, Clinical/Medical Social Work (July 2023 - May 2027) University of Wisconsin-MadisonCertificate, Global Career Development Facilitator (August 2023 - December 2023)Concordia University-St. PaulBachelor of Arts - BA, Psychology (August 2002 - May 2023) Concordia University-St. PaulBachelor of Arts - BA, Psychology (August 2001 - May 2023) Concordia University-St. PaulBachelor's degree, Psychology (August 2000 - May 2023) Page 6 of 6 |
