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Click here or scroll down to respond to this candidateCandidate's Name
Douglas, MA Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLEProfessional SummarySelf-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.SkillsExecutive LeadershipEffective Communicator and Public SpeakerPayroll PreparationDefining Company VisionDepartmental CoordinationAccounts Payable and Accounts ReceivableProfit and LossCustomer RelationsBusiness AdministrationStaff TrainingStaff HiringHiring and StaffingAdaptable and FlexibleWork History10/2011 to 10/2019OwnerHelp Link Services Framingham, MAManaged day-to-day business operations.Consulted with customers to assess needs and propose optimal solutions.Trained and motivated employees to perform daily business functions.Evaluated suppliers to maintain cost controls and improve operations.Monitored market conditions to set accurate product pricing and take advantage of emerging trends.Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.Conducted target market research to discover customer needs and analyze competitor trends.Prepared bank deposits and handled business sales, returns and transaction reports.Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.Managed day-to-day business operations04/2003 to 08/2011Regional Account ManagerSouth Exchange NE Framingham, MASupervised staff to optimize brand expansion initiatives and productivity.Established and maintained operational standards for 32 locations.Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.Managed P&L to decrease discrepancies and retain timely and under-budget project completion.Forecasted sales and established processes to achieve sales objectives and related metrics.Launched over 32 new locations through effective management of property acquisitions and construction and financial planning.Renegotiated contracts with expiring accounts to continue relationships with current company clients.Communicated by phone, email and traveled for face to face contact for accounts.Utilized customer relationship management systems to document client interactions.Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.Performed effectively in self-directed work environment, managing day-to-day operations and decisions.Set and achieved company defined sales goals.Trained new employees on customer service, money handling and organizing strategies.Presented professional image consistent with company's brand values.Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.Developed and maintained strong working relationships with professionals within assigned territory.Met with customers to discuss and ascertain needs, tailor solutions and close deals.Negotiated prices, terms of sales and service agreements.Monitored service after sale and implemented quick and effective problem resolutions.Recorded accurate and efficient records in customer database.Drove store revenue by offering customers accessories and related purchases to complete selections.Kept detailed records of daily activities through online customer database.Identified new business opportunities through cold calling, networking, marketing and prospective database leads.Utilized customer relationship management systems to document client interactionsCommunicated by phone, email and traveled for face to face contact for accounts08/2000 to 03/2003Administrative ManagerSECON, Drug Test Company Worcester, MASupervised staff and delegated tasks to maintain positive, productive administrative operations.Updated reports, managed accounts, and generated reports for company database.Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.Developed and implemented improved filing systems for enhanced order and accuracy.Greeted visitors, employees and clients politely and professionally for excellent reception service.Verified customer information for orderly, up-to-date online systems.Coordinated customer, vendor and stakeholder relations for smooth communication flows.Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.Met department budgets by monitoring and reporting on office expenses.Streamlined and improved administrative operations by identifying automation opportunities.Delivered performance reviews, recommending additional training or advancements.Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.Organized and updated databases, records and other information resources.Created organized filing system to manage department documents.Cultivated strong relationships with vendors and partners supporting administrative operations.Created reports, presentations and other materials for executive staff.Oversaw appointment scheduling and itinerary coordination for both clients and personnel.Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.Managed supervisor itinerary and appointments and streamlined scheduling procedures.09/1993 to 07/2000Inspector in Quality Assurance and Quality ControlGuilfford Of MaineInspected incoming and outgoing materials for accuracy and quality.Communicated with production team members about quality issues.Inspected quality of products, taking note of functionality, appearance and other specifications.Performed visual inspections and non-destructive tests where appropriate.Collaborated with production staff to establish and meet quality standardsReported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.Evaluated components and final products against quality standards and manufacturing specifications.Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.Identified and documented quality discrepancies for management to develop resolutions.Completed precise measurements using special tools.Performed root cause analysis to identify and resolve defects, improving quality standards.Developed and implemented inspection processes to define criteria and quality control measures.Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.Resolved customer complaints by investigating problems and developing solutions.Reported problems and concerns to management.Inspected items and compared against standards to meet regulatory requirements.Collected and analyzed data to measure effectiveness of quality control processes.Reviewed production processes and identified potential quality issues.Performed routine maintenance and calibration on testing equipment.Developed and implemented procedures to meet product quality standards.Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.Assessed products or services to evaluate conformance with quality standards.Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.Liaised between quality control and other departments and contractors, providing project updates and consultation.Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.Education06/2020Language Interpretation And TranslationUMASS AHEC - Worcester, MA11/1991No Degree: Business ManagementSENAC - Rio De Janeiro, Brasil11/1990Account: Accounting TechnicianColegio Freitas11/1988High School DiplomaColegio Freitas - Rio De Janeiro, BrasilLanguagesPortugueseNative or BilingualSpanishLimited Working |
