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Title Customer Service General Management
Target Location US-TX-Austin
Email Available with paid plan
Phone Available with paid plan
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7011 West Parmer Lane #412, Austin, TX 78729 PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional Summary30+ years of experience in hospitality, restaurant/bar sector, sales, small to large scale client event coordination and transitional restaurant consulting. With the last 4 years focused on consulting and small business ownership. Sound knowledge and understanding of restaurant general management, day to day operations, staff development, food handling and preparation, health department requirements, TABC laws and requirements, planning and directing events/caterings, required county and city permitting, cash handling, and managing of payrolls. Always committing to the best in customer service, satisfying customer and client needs, and upholding the reliable reputation of the organization.Core QualificationsFood and beverage general management.Food Handler Manager Certification.Tracking and reporting costs of goods, as well as profit and losses (P&L).Hiring, training and development of staff.Policy, procedure and training manual development.Significant understanding of food and beverage preparation.Significant understanding of TABC and city, county, state permitting requirements.Coordination of logistical aspects of small to large scale events, such as Austin City Limits Festival, ESPN X-Games Austin, Official Member of University of Texas Bevo Blvd Tailgating events, Whitewater Amphitheater concerts, Q2 corporate events, and various HOA events.Directing the execution of corporate, social, and private events.Maintaining the administrative organization of events.Diligently upholding customer service/client satisfaction and building client rapport.ExperienceOwner/OperatorAin't No Thang But a Chicken Wang Food Trailer, July 2020  November 2022 (Austin, TX)Created concept design and logoCreated menu concept and original recipesBuilt a client base for special events and cateringsCoordinated all caterings/special events, food/beverage preparation and logisticsManaged, trained and supervised staffManaged inventory control, ordering and receivingManaged account payables to vendorsCompleted tracking/control of P&L and cost of goodsManaged all cash handling and payroll for all eventsAssured all required permitting was in order for events and cateringConducted general management duties of businessCompleted and maintained HR/administrative recordsProfessional Boxing Coach and Athlete ManagerJune 2006  Present Date (Austin, TX)USA Boxing Level 2 CoachCertified/Licensed Combat Seconds Coach with Texas Department of License and Regulation (TDLR)Over 250 amateur sanctioned bouts experienceOver 120 professional sanctioned bouts experienceProfessional hand wrapper and Cut ManDevelopment and implementation of structured boxing regimen from absolute beginner level to professional national championNetworking with event promoters and matchmakersSecuring of sponsorship for athletes and eventsDevelopment and maintaining of professional relationship with Commissioner of Texas Combat SportsAccolades include:12+ Golden Gloves Champions3 Professional Texas State Champions1 Professional National ChampionAffiliate of Richard Lord's Boxing Gym for 16yrsTransitional Restaurant ConsultantJew Boy Burgers, April 2020  October 2020 (Austin, TX)Assisted in the transition from food trailer to first brick and mortar conceptDevelopment and implementation of systems for food tracking and cost of all goodsDeveloped tracking systems for labor cost and controlCreated front of house (FOH) and back of house (BOH) manager training programConducted weekly manager and staff meetings to track progress of brick and mortar openingProvided overall administrative support to owner for first brick and mortar openingCredited with assisting Jew Boy Burger company's development into what is now 5 establishmentsRestaurant ManagerThai Kun, September 2018  April 2020 (Covid19 pandemic closure) (Austin, TX)Conducted general management duties for a full service restaurantCompleted daily communication through Hot SchedulesHosted daily pre-shift meetings, as well as monthly staff meetingsAttended weekly P&L meetingResponsible for store inventory and completion of P&LCreated dinner/craft cocktail weekly and seasonal specials, as well as costing for eachManaged all cash handling and payroll hoursEstablished and managed account payables to vendorsCompleted weekly front of house (FOH) and bar staffing schedules through Hot SchedulesResponsible for hiring and terminating of staffCompleted HR and New Hire paperwork required for each employeeTrainer for front of house (FOH) servers, server assistants, hosts and bar staffOperations ManagerSourced Craft Cocktails, February 2017  August 2018 (Austin, TX)Coordinated all caterings and special events in AustinOrdered/received all alcohol/liquor and needed suppliesManaged account payables to vendorsResponsible for craft cocktail preparation and bar design set upServed as point of contact for catering and special event clientsManaged all aspects of assigned caterings and special eventsConducted operations management duties for caterings, special events and festivalsCompleted weekly event bar staffing schedulesTrainer for contracted mixologistsAssured company maintained reliable reputation and customer service at caterings, special events and festivalsEvent Catering Coordinator/ Restaurant General ManagerWahoos Fish Tacos, April 2011  January 2017 (Austin, TX)Coordinated all caterings/special events, food/beverage preparation, logistics, and design set upServed as point of contact for catering/special event clientsBuilt a catering/special events regular client baseAssured all required permitting was in order for caterings/special eventsHired and trained catering staffManaged all cash handling and payroll for caterings/special eventsManaged account payables to vendorsConducted general management duties for restaurantCompleted weekly front of house (FOH) and bar staffing schedulesTrainer for front of house (FOH) and bar staffCompleted and maintained HR/administrative recordsAssured company maintained reliable reputation and customer service at caterings, special events, and in restaurantSelf Employed  Songwriter/Music ArtistJanuary 2000  December 2010Assistant engineer in recording studioSongwriter and music publishing with BMIConducted management for other artist, which included task such as tour booking and show promotionsMarketed and distributed music product as an independent labelNetworked and maintained industry relationshipsDuring this time supplemented income by maintaining TABC and Food Handler Certification. When schedule permitted worked at establishments such as Chipotle, Blue Mesa, and Z-Tejas.Examples of High Profile Catering and Special Event Clients:ESPN X-Games Austin VIP Athlete Lounge cateringSXSW Facebook and Instagram VIP Lounge, Caterer for SXSW staff and volunteersAustin City Limits Festival food vendorWhitewater Amphitheater concert series event food vendorWillie Nelson's Luck Ranch Reunion craft cocktail vendorFair Market Austin Event Center craft cocktail vendorThe Back Yard concert series event food vendorApple employee special events and meetings, small to large scaleWilliam Grant and Sons brand vendor for eventsEducation and CertificationsCurrent TABC CertificationFood Handler Manager CertificationTexas A&M University College Station, 1991-1993, General Studies/ PsychologyReferencesMo Pittle  Jew Boy Burgers Owner  PHONE NUMBER AVAILABLEDavid Gray  Independence Brewery Tap Room Manager  512-663-6671Richard Lord  Richard Lord's Boxing Gym Owner  PHONE NUMBER AVAILABLELori Dellacroce  Wahoo's Fish Taco  PHONE NUMBER AVAILABLEAmy Culp  University of Texas Food and Beverage Coordinator for Athletics  PHONE NUMBER AVAILABLE/pre>

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