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C. WILLIAM SHAFLUCASStreet Address  PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL PROFILEOver ten years experience as an operations research/business process analyst. Development of standard operation procedures with subsequent system implementation leading to improved enterprise wide system performance for business/financial/manufacturing operations. Skills include; APICS certification, agilesupply chain development and manufacturing and engineering management.Over twenty years as a tax practitioner holding the IRS credential of Enrolled Agent.SELECTED ACHIEVEMENTSImplemented new Enterprise Resource Planning system for a leading fastener manufacturing business improving customer fulfillment.Developed complete facility level Business Continuity/Disaster Plans for local (county) government.System testing for specified functionality. Wrote system specifications and change requests to meet required functionality.Led a just in time (JIT) supply chain materials management initiative to address a goal of one-day product delivery interval after receipt of order for a client manufacturing location. Led and coached 6 technical-professionals deployed to the client location to baseline and improve the flow of information and material for the physical manufacturing process. Utilized supplier relationship management and supply market intelligence techniques. All business metrics improved.Contributed to Agile Competitors and Virtual Organizations Van Nostrand ReinholdManufacturing engineering and operations managementPROFESSIONAL HISTORYHR BlockTax Preparation Professional 2003 to currentCustom Corporate Services Inc. 1997 to 2008Operations Research AnalystEDUCATIONBS ME Rochester Institute of Technology Rochester, NYMS EE SUNY Buffalo Buffalo, NYMBA Canisius Buffalo, NYCertified in Production and Inventory Management by APICS. .C++ Programming.IRS Enrolled Agent07/2024