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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfileStrategic, Quality-Focused Professional with 20+ years of cross-industry experience spanning the health care, nonprofit, and corporate sectors. Change Agent who identifies opportunities and develops processes to optimize work flow, efficiency, quality, and customer experience.Highlighted ExperiencePrizant Dermatology/Greater Pittsburgh Orthopedics 2021 to 2024Office ManagerManaged all aspects of the daily operations of Prizant DermatologyEnsured all equipment is in working order prior to opening businessAccurately prepared and submitted daily reports to Accounting DivisionCheck in/Check out patients cancel and reschedule appointmentsCollected copays and cosmetic fees for services renderedSubmitted prior authorizations to insurance for approval on medicationsChecked and reviewed all supplies received / copied and forwarded packing slipsto AccountingMaintained office supplies inventory by checking stocks and ordering new suppliesPrepared new charts and updated existing charts and managed medical recordsPerform any and all duties necessary for the efficient operation of the officeAllegheny Health Network (Formerly Straka and McQuone) 2019 - 2021Front Office Assistant/SchedulerOrchestrated operations of a 4-Physician Ear, Nose and Throat FacilityOversaw satellite office by opening and closing for businessEnsured computer equipment was in working order, and rooms were stocked and disinfected according to Covid-19 regulations.Interacted and exchanged information professionally to physicians, supervisors, coworkers and patients.Conducted scheduling appointments, validated medical benefits and demographicsChart preparation included obtaining biopsies and necessary labs for office visitsPerformed any duties necessary for the efficient operation of the officeForefront Dermatology (Formerly Francis, Costa, & Welsh) 2005 - 2019Front Office AdministrationOrchestrated operations of a 3-physician dermatology center.Coordinated flow of physician calls and administered scheduling for 80+ patients per day.Troubleshoot for patients and interface seamlessly with medical doctors and staff to resolve technical or scheduling issues efficiently.Prepared schedule and charts; verified customer information (e.g. copays, insurance, medical history).Counseled patients on drugs and prior authorization process.Advocated for customer and obtained prior authorizations for medications and procedures.Leveraged Nexgen EMR to document and confirm demographic and chart details; utilized Labline to authorize and process prescription and biopsy orders and reports.Maintained patient confidentiality (HIPAA) and ensure office-wide compliance with corporate standards, as well as federal, state, and local regulations.Generated end-of-day technical reports and submit to corporate HQ.The Western Pennsylvania Hospital Associated Surgeons 2000 - 2004Operating Room SchedulerManaged daily operations of an 11-physician surgical facility.Consulted with patients on a wide variety of topics including past medical history, pre-surgery clearances, and care coordination before and after surgeries.Coordinated OR scheduling for daily surgical procedures.Obtained procedure authorizations and surgery pre-certifications; prepared medical records prior to procedures.Trained and supervised new personnel to ensure smooth, continuous operations and service quality control.Additional ExperiencePharmacy Technician Rite Aid 2013-2016Assistant to the Director, Roselia Center Catholic Charities 1997-2000Administrative Assistant to the Director of Internal Audits Giant Eagle, Inc 1990- 1997EducationAS Liberal Arts & Science: Business & Accounting Community College Allegheny County Pharmacy Technician Western School of Health and Business |
