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Click here or scroll down to respond to this candidateCandidate's Name
Cincinnati, OHPHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYAdministrative and Personnel Management Professional and Military Veteran with a Secret Security Clearance and over 8 years of proven experience in the United States Air Force and over 4 years of relevant experience in the banking industry. Possesses an extensive background in cross-functional team building, adaptive leadership, talent management, and an instinctive ability to identify and analyze issues within systems and processes. Consistently recognized for technical troubleshooting skills used to resolve challenging technical issues rapidly and cost- effectively. Routinely lauded for the ability to adapt and master new technology; equally successful in both team and self-directed settings. Leverages all of this with the unique ability to deliver quantifiable results through intrinsic understanding how strategic objectives are reached through dynamic human approach.PROFESSIONAL EXPERIENCEAccenture (Remote Position)Coordinated management for the distribution of contract comprehensionDistributed over 450 encrypted documents through Microsoft Azure cloud computing service enabling daily operations for over 1,200 vendorsManaged a Microsoft Excel based multi-person tracker to ensure project timeline effectiveness. Worked alongside a twelve member team, ensuring an increase of 90% efficiency across fellow associatesOversaw the upload of 1,280 encrypted documents into to a secure digital storage platformAdministrative SupervisorSupervised the performance and daily taskings of an administrative team of 2 personnel; streamlined and implemented collaborative methods to provide administrative support for a 200-person organizationSystematized and managed the use of a digital training management system; monitored the training requirements and administrative actions of the entire organization and increased reporting accuracy by more than 85%Provide break-fix support for laptops, desktops, tablets and associated hardware peripheralsProvided strategic and sustainable human capital solutions aligned to the organizations strategies, initiatives, programs, and projects to critical training drivers and administrative requirementsOversaw all program management functions for 54 individual programs from startup through completion; included establishing and monitoring timelines, methodologies, team task assignments, and all Key Performance IndicatorsLed process modeling sessions to streamline the decision-making matrix across the organization; leveraged and promoted the use of digital systems integration to maximize information sharing and collaborationRespond to end-user requests for updates on ticket status and promptly follow up as neededCoordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)Streamlined projects, categorized programs, and galvanized administrative policies to increase efficiency throughout the organization; worked with his team to improve their efficiencies by over 90%Provided technical troubleshooting within an enterprise environment, including system crashes, slow-downs, and data recoveriesOversaw the use of both analog and digital systems to manage multiple calendars, transcribe minutes from meetings, conduct research, and to maintain electronic and hard copy filing systemsOffered advice and consultation to senior leadership and staff on modernization initiatives, workforce design updates, and training plans; improved administrative readiness of the organization by more than 85%Candidate's Name , PAGE TWOBank TellerOpened and closed a variety of types of accounts and provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail depositsCross-sold bank products, answered inquiries, informed customers of new services and product promotions, ascertained customers needs, promoted strong customer and client interactions, and cultivated relationshipsMaintained supply of currency and turns in excess cash and mutilated currency to head teller; reconciled cash drawer by proving cash transactions, counting and packaging currency and coinsCompleted special requests by closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referralsRecorded transactions by logging cashiers checks, travelers checks, and other special services; prepared currency transaction reports and reconciled loan coupons and other transactions with zero incidentsContributed to meet branch business goals as well as individual sales and customer service goals; demonstrated incredible risk management decisions including displaying a solid knowledge of fraud prevention and robberyTracked, recorded, reported, and stored controlled information related to transactions, bank supplies, and customers; ensured all information was accurate and completeBranch BankerWork is performed under general direction according to set parameters and set sales / performance targetsLeverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client serviceProfessional development - PNC University, an in-house career growth and employee development programAssist the Branch Manager with efficient operations of the branch including reporting and audit itemsWork with other Personal Bankers to assist with any customer issuesDevelops and deepens customer relationships by providing outstanding customer service following a focused cross-selling strategyCandidate's Name , PAGE THREEUNITED STATES AIR FORCE Various Locations Nov 2013 - PresentPNC BANK - Cincinnati, OH Oct 2012 - Nov 2013PNC BANK Cincinnati, OH Oct 2021 - July 2022Accenture Cincinnati, OH Jul 2022 - PresentEDUCATIONBachelor of Science in Business Analytics,Xavier University09/2020 presentAssociate of Applied Science in Law Enforcement,Community College of the Air Force 09/2018 05/2020PROFESSIONAL MILITARY EDUCATIONAirman Leadership SchoolAir Advisor Level A CourseResiliency in the Workforce CourseBasic Personnel Management CourseEqual Employment Opportunity CourseMass Communications Foundations CourseInformation Management Fundamentals CourseElectronic Security Systems Managerial CourseSexual Harassment/Assault Response Program Course |
