Candidate Information Name Available: Register for Free Title Senior Administrator Client Support Target Location US-MD-Frederick Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Frederick, MD Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYAccomplished and efficient Senior Administrator enthusiastic about supporting the needs of departments, offices, and leadership with abilities in streamlining processes and managing clerical tasks. Key strengths include relationship building, communication and organization of plans, people and materials. Ready to apply 11 years of experience to a challenging new role with room for advancement. SKILLSConfidentiality and DiscretionEffective Problem SolvingHigh-Level Multitasking Detail-Oriented ApproachExcellent Interpersonal SkillsDeadline-OrientedCritical ThinkingDedicated Team PlayerWORK HISTORYSenior Administrator/Client Support Liaison, 09/2018 - Current Cherry Bekaert Advisory, LLC  Rockville, MD Conducted regular email and/or phone correspondence with internal and external clients. Managed client files and accounts for over 2,000 clients Managed client lists for over 10 executives. Maintained a schedule of recurring weekly meetings with supported executives. Produced detailed regional and personal Excel reports. Coordinated printing and mailing of over 1,000 internally prepared Schedule K-1s to clients. Produced and maintained complex Smartsheets. Facilitated logistical setup of events. Facilitated team-building meetings and activities. Provided technical and non-technical support to professionals and administrative peers. Kept office operations running smoothly by providing effective leadership and administrative skills. Supported executive leadership through calendar management, travel coordination, correspondence drafting, and meeting preparation, among other tasks. Served as the key point of contact between management, employees, and clients, addressing concerns promptly and professionally to maintain a positive work environment and relationships with clients. Assisted with the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications. Improved internal communication by developing an employee newsletter that shared company updates, success stories, and upcoming events. Coordinated training for new team members, overseeing onboarding details and designing the framework for future acquisitions. Drafted documents in company-directed formats and fonts, maintaining exceptional style consistency. Kept files and records in content management systems such as Adobe SharePoint. Served as a liaison between upper management and employees, facilitating transparent communication of expectations and feedback. Upheld a high level of confidentiality when handling sensitive information pertaining to personnel matters or company strategies. Kept a high average of performance evaluations. Offered technical support and troubleshooting issues to enhance office productivity. Delivered top-notch administrative support to office staff, promoting excellence in office operations. Developed strong rapport with clients through consistent follow-up, regular communication, and attention to detail. Improved customer satisfaction rates by providing tailored solutions to meet individual client needs. Served as primary point-of-contact for questions or concerns from clients during ongoing projects. Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships. Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.Office Manager/Administrative Assistant, 06/2013 - 09/2018 Blair Dubilier & Associates  Bethesda, MD Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Arranged travel for staff, leadership, and/or support for all office functions and activities. Utilized personal computer office capabilities to develop documents and spreadsheets. Reviewed and edited documents or audio for consistency, accuracy, grammar, and punctuation. Processed and routed incoming mail to correct recipients throughout the office. Assisted with making copies, sending faxes, processing invoices, and handling all outgoing correspondence. Acted as a liaison between the company and priority clients. Assisted staff with client exhibits by completing video captioning, typing scripts, and audio editing. Monitored employees' offsite schedules. Conducted research and compiled information for various projects as assigned. Supported numerous customer service and administrative functions. Liaise with building management team and IT team to negotiate all prevalent contracts or negotiations. Maintained electronic and physical filing systems. Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages. Enhanced team productivity by delegating tasks effectively and overseeing daily workflow. Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence. Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors. Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.PROGRAMSMicrosoft Office Suite (Word, Outlook, Excel,PowerPoint)GoFileRoomSmartsheetSureprep - TaxCaddySPBinderCCH AxcessCCH Prosystems fx EngagementNetStaff CSUBCCStarPDMMicrosoft TeamsAdobe SharepointPitney Bowe's SendPro P-Series postage meterXLookupVLookupExcel pivot charts and tablesImageGlass Spider Computer ApplicationSafeSend ReturnsEDUCATIONSome College (No Degree): Business Administration and Management Montgomery College - Germantown, MD