Candidate Information Name Available: Register for Free Title Customer Service Call Center Target Location US-OH-Columbus Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Columbus, OH Street Address
Summary:Denese leads a project aimed at improving patient and visitor experiences in healthcare facilities by optimizing check-in and transfer processes. The team assists patients through registration, guides them to designated areas, and prioritizes their comfort and safety. Effective communication and collaboration with healthcare staff are emphasized for a cohesive patient journey. Additionally, they manage customer inquiries, particularly focusing on My Care Ohio enrollment procedures, ensuring efficient application processing and comprehensive customer interaction management for smooth enrollment and onboarding.Skills:Technical SupportPhone EtiquettePatient CareCSRCustomer CareCall CenterCustomer ServiceCustomer SupportManufacturingMedical BillingEducation:High School Diploma from Samuel J Tilden High school, NY- 2000Work Experience:OSU MEDICAL CENTER - Columbus, OHPatient Experience SpecialistSeptember 2022 to February 2024Greeting and assisting patients and visitors during the check-in process to ensure smooth and efficient registration.Providing guidance and directions to transfer patients to their designated areas within the healthcare facility.Ensuring patient comfort and safety during the transfer process, addressing any concerns or needs promptly.Collaborating with healthcare staff to maintain communication and coordination throughout the patient's journey within the facility.Assisting patients and visitors with checking in. Transfer the patient to a designated area in the facility.Automated Health systems, OHCustomer Service RepresentativeSeptember 2013 to March 2022Manage incoming calls promptly and provide effective assistance to address customer inquiries.Operate within both inbound and outbound call center environments to ensure seamless communication with customers.Specialize as an enrollment specialist, particularly focusing on My Care Ohio enrollment procedures.Efficiently process applications to facilitate smooth enrollment and customer onboarding.Demonstrate expertise in handling various aspects of customer interactions and enrollment processes.