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Click here or scroll down to respond to this candidatePage 1 of 2Candidate's Name
Jacksonville, Florida 32246 EMAIL AVAILABLE PHONE NUMBER AVAILABLE To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. A proven track record of enhancing operational efficiency and customer satisfaction across diverse roles. Expert in safety and adept at adapting to change, strong communication skills and a commitment to excellence have consistently driven positive outcomes, demonstrating my ability to meet and exceed employer expectations. SKILLSResource Management Team Building TroubleshootingCrisis Intervention Attention to Detail Complaint & Conflict Resolution Active Listening Problem Solving Results-OrientedCommunication Negotiation Time ManagementPROFESSIONAL EXPERIENCESAMS CLUB Jacksonville, FLFrontline Member 02/2023-PresentProvide support to members in need, zone the area, help members utilize self-checkout areas, promote the business's goods and services, give guidance and help with self-service technology, process member purchases, and help members pay in accordance with company policies and procedures. FEDEX GROUND Jacksonville, FLPackage Handler 04/2023-PresentWork in a physically taxing, fast-paced atmosphere to regularly carrying and move heavy packages. Organize and precisely load items of different sizes into trucks. Monitor shipments and address any problems that may occur while they are being shipped. FLYNN RESTAURANT Jacksonville, FLDelivery Driver 02/2023-06/2023Increased client satisfaction through reliable, accurate, and on-time order delivery. Orders were confirmed before delivery were made in order to prevent complaints from clients. Maintained a clean driving record while making sure food was transported in a reasonable and safe manner. Minimized inconsistencies in daily sales figures by precisely managing credit card and cash transactions. LEE AND CATES GLASS Jacksonville, FLConstruction Estimator 10/2022-01/2023Estimated and earned contracts for projects. Planned and managed an aggressive monthly bid schedule to ensure customers received proposals at the required bid times. Determined the time, labor, materials, and product costs for the project and communicated the requirements to the client. Oversaw purchase orders, monitored inventory levels, located possible suppliers, and upheld vendor connections to support the procurement process. Presented ideas and solutions to leadership and key business partners. CPT NETWORK SOLUTIONS Orlando, FLProject Coordinator 05/2022-10/2022Looked over priorities upon arrival at work, responded to emails, and notified the project managers about any problems that needed to be addressed. Confirmed all appointments with technicians, contractors, vendors, and retailers. Organized, scheduled, and took part in meetings. Participated in stakeholders' weekly meetings to discuss the store's development and resolved problems. Ordered installation-related equipment and tracked inventory, equipment, and assets to ensure everything was completed on time and within budget. Created contracts with contractors, Field Nation's vendors and obtained signatures. Initiated the payment process for completed projects and negotiated with third parties regarding their failure to fulfill obligations. Established and maintained strong keyholder and business relationships. HEALTHPLAN ONE Orlando, FLCustomer Service Representative 06/2021-04/2022Responded to customer requests for products, services, and company information. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Developed strong product knowledge to provide informed recommendations based on individual customer needs. Followed up with clients to verify appropriate support services are provided and network with potential homeless shelters and transitional housing resources. Located federally funded food assistance programs to obtain meals for the elderly and disadvantaged households. Page 2 of 2SPRAGGINS, INC. Orlando, FLProject Coordinator/Construction Estimator 10/2019-11/2020 Estimated the work of particular projects by gathering blueprints, specifications, and related documents. Create and respond to Change Orders (CO), Request for Information (RFI) and project manager requests. Scheduled and planned every meeting for the project and every training session, utilized MS Outlook to manage multiple calendars, prepared and delivered proposals and letters of engagement to the clients. Collaborated with team regarding scheduling software, communication, problem solving and teamwork. GREER TILE Orlando, FLConstruction Estimator 02/2019-07/2019Estimated the work of particular projects by gathering blueprints, specifications, and related documents. Created and responded to Change Orders, Request for Information and project manager requests. Explored documentation to gain a deep understanding of the project requirements. WINDOW FILM DEPOT, INC. Marietta, GAConstruction Estimator 06/2017-12/2018Estimated the work of particular projects by gathering blueprints, specifications, and related documents. Created and responded to Change Orders, Request for Information and project manager requests. Explored documentation to gain a deep understanding of the project requirements. CCH CONSTRUCTION & ROOFING Orlando FLProject Manager 01/2015-05/2017Planned, organized, and oversaw the daily activities of multiple production crews. Maintained job site records, daily reports, delayed requests and weather reports. Monitored job progress and control costs. Facilitated the resolving of problems and issues which included technical and contractual. Tracked change orders. Submitted monthly bills based on contract requirements. Prepared and maintained closing packages, to ensure they are delivered on time. Ensured timely closings by communicating and following up with title and construction division teams. FREELANCE COMPUTER REPAIR Winter Park, FLComputer Technician 01/2015-05/2017Installed software and hardware. Maintained and repaired equipment. Troubleshoot and diagnosed various computer, printers and other peripheral devices. Determined and installed appropriate security measures. Configured computer networks. Provided technical support on-site or via phone. EDUCATIONSyracuse University (Remote) Certified Associate of Project Management 04/2023 12/2025 California Institute of Arts & Technology (Remote) Cloud Administration Certificate 04/2022 09/2022 Future Tech Institute of Chicago (Remote) AWS Cloud Practitioner Certificate 06/2021 02/2022 Mid-Florida Tech, Orlando, FL (Onsite) Computer System Technology 07/2010 06/2014 TECHNCAL SKILLSSmart Sheet, SharePoint, SalesForce, RFMS Measure, On-Screen Takeoff Estimating, Quick Bid, CRM, X5, NetSuite, Microsoft Teams, Google Suite (Meet, Chat and Drive), Slack, WebEx, Zoom, Zendesk, Repair Ticket Management Systems, Microsoft Office 365, Project, Word, Outlook, Excel, PowerPoint, SharePoint and Access CERTIFICATIONSAWS Cloud Practitioner-Certified, 2024 Computer Training Institute of Chicago, Virtual A+ Certified, 2014 2026, CompTIA - Code: SRE6CSEJWH1QQGG9 |
