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Home: PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryDeliver industry-leading service to every customer with knowledgeable, friendly support.Team-oriented, responsible and successful at maintaining team efficiency while meeting all customer requirements by leveraging strong multitasking, planning and problem-solving abilities.Quick learner well-versed in customer service operations and customer behaviors.Dedicated representative with more than 25 years in retail and customer service. Possessing second-to-none commitment to customer service.Skills Invoice processing Detail-oriented Patient and empathetic with extensive background in conflict resolution and Loss prevention Versed in customer support in high call Account management. Cash handling accuracy Inbound and outbound calling 25 year customer service veteran Professional under pressure Staff training and development Flexible and hard working in deadline Superb sales professionaldriven environments Office equipment proficiency Time managementcustomer care High-energy attitude Creative problem solver Courteous demeanorvolume environment Trusted key holder Critical thinking Quick learner Shipping/receiving professionalExperienceRik Nell Carpentry & Renovations, inc.June 2008 to CurrentAdministration OfficerLake Zurich, IL Developed and strengthened client relationships by providing efficient and knowledgeable support Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies Streamlined HR operational efficiencies by updating database files, generating monthly and ad hoc reports and supporting team with photocopying, binding, scanning, faxing, filing and data entry Helped organizational leadership with purchase orders, service contracts, financial reports, and audits Set appointments and managed meeting schedule Generated and delivered daily outstanding payment invoices to customers Prepared registered and certified mail for dispatch Recovered costs by efficiently ordering and maintaining office equipment and stationary Generated and sent customer invoices, submitted payments and updates accounts Open and properly distribute incoming mail Answer/manage outgoing calls while recording accurate messages Research/resolve accounts payable discrepancies Handled approximately 250 calls each day, including new sign-ups, service cancellations and cross-selling opportunities Consulted with customers regarding shipment needs to repackage, address and resolve concerns Locate lost freight Issue appropriate credit for shipment services Guided team of 7 to handle customer call escalations, training and mentoring new employees on customer service and order processing Met or exceeded revenue objectives by promoting Custom Critical Service to customers and sales follow-up calls Work with freight forwarders to obtain tracking info and appropriate interline pricing Prepared, completed and processed customer account forms and database changes Reviewed customer data to assess current issues and determine potential solutions Met and exceeded performance goals to support long-term company growth and market dominance Maintained revenue streams by exhausting every option before offering refunds Cross-sold services and product to consistently increase team revenueEducation and TrainingWilliam Raney Harper CollegeAssociate of Science: Media Graphics/ JournalismPalatine, IL |
